Senior Solutions Support Engineer, Weekend 1st Shift, US - West / Remote - USA

Wiz; West (TX); Hybrid; USD 128,000 - 176,000; Full time

Job summary

Join a pioneering company that is transforming cloud security and empowering businesses. As a Senior Solutions Support Engineer, you will be part of a dynamic global team, providing exceptional technical support and troubleshooting for our innovative cloud security solutions. This role allows you to leverage your extensive experience in cloud technologies and system administration while mentoring others. With a focus on collaboration and transparency, you'll play a crucial role in ensuring our customers' success and satisfaction. This is an exciting opportunity to make a significant impact in a fast-growing startup environment.

Benefits

Medical, dental and vision insurance

Home Office Setup reimbursement

Flexible Spending Accounts

Monthly Connectivity reimbursement

Employee Assistance Program (EAP)

Short- and Long-term Disability Insurance

401(k) Retirement Savings Plan (with employer match)

Flexible paid time off + 11 paid holidays

Paid leave programs (parental, medical)

Equity plan participation

Qualifications

• 7+ years of hands-on technical experience in customer support.
• Experience with Cloud technologies and command-line tools.
• Excellent organizational and project management skills.

Responsibilities

• Provide outstanding technical support experience for customers.
• Troubleshoot and solve customer technical issues effectively.
• Mentor team members in case management best practices.

Skills

Cloud Technologies (Azure, AWS, GCP)

Technical Support

System Administration

Networking Fundamentals (TCP/IP, Routing)

Command-Line Tools

Kubernetes

DevOps Technologies

Basic Web Technologies (HTTP, HTML, DNS)

Relational Databases

Security Frameworks

Education

Bachelor's degree in Computer Science

Certifications in Cybersecurity or Engineering

Tools

Linux Operating System

Cloud Monitoring and Logging Tools

Incident Management Tools

Job description

Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proventrack record of success and a culture that values world-class talent.

Our Wizards from over 13 countries work together to protect the infrastructure of our hundreds of customers, including over 45% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster.

SUMMARY

As a Senior Solutions Support Engineer, you will be a part of a global team responsible for providing outstanding technical support experience. In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, creating solutions for customers while scaling our support offering using coding and scripting.

WHAT YOU’LL DO

• Responsible fortechnicalcustomer support experience within the Wiz product
• Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams
• Identify cases that require escalation (either technically or strategically)
• Serve as the subject matter lead on the core technologies within the Wiz product line, providing unparalleled knowledge and expertise
• Mentor and coach team members in case management best practices and technical upskilling
• Gather, collect, collate, generate and publish content, including training material for team members
• Participate in on-call rotation for after-hours, holiday, weekend support coverage
• Create, maintain, and coordinate incident management requests to product or engineering
• Design and implement solutions that scale the support offering through automations
• The schedule for this role is Saturday - Wednesday 9 - 6pm PT

WHAT YOU’LL BRING

• Bachelor's degree in Computer Science, Cybersecurity, Engineering, Mathematics, Information Systems, or the equivalent industry experience and certifications
• 7+ years of hands-on, technical experience in customersupport, technical support, system administration, or related customer-facing role
• A minimum of 3+ year experience with Cloud technologies (Azure, AWS, GCP)
• Proficiency with command-line tools and Linux operating system environments
• Experience with Kubernetes, system virtualization, on-prem and/or hybrid cloud computing, cloud identity and security systems, cloud monitoring and logging, as well as local and cloud storage
• Experience with DevOps technologies
• Familiar withREST API's orGraphQL
• Knowledge of basic web technologies (e.g., HTTP, HTML, DNS)
• Understanding of networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing)
• Understanding of relational databases
• Familiar with security frameworks or tools
• Excellent organizational and project management skills
• Fast learner, natural curiosity, and love of technology

NICE TO HAVE

• 3+ years of hands-on Technical Escalation Support experience (in a Tier 2/3 environment), or related customer-facing role
• 2+ years of experience with deep technical and architectural knowledge for Security, Networking and Cloud technologies (Azure, AWS, GCP)

C andidates must meet EAR part 772 and ITAR 120.15 definition of a U.S. person (Any individual who is granted U.S. citizenship; or any individual who is granted U.S. permanent residence (green card holder); or any individual who is granted status as a “protected person”) and that t hey re side in the contiguous United States.

Wiz offers a competitive package of benefits and programs to support you and your family. Below provides a description of our current benefits for employees in the US. Specific benefits may vary by location.

Health & Welfare Benefits

• Medical, dental and vision insurance
• Home Office Setup reimbursement
• Flexible Spending Accounts
• Monthly Connectivity reimbursement
• Employee Assistance Program (EAP)
• Short- and Long-term Disability Insurance
• 401(k) Retirement Savings Plan (with employer match)

Time Off

• Flexible paid time off + 11 paid holidays
• Paid leave programs, including parental, pregnancy health, medical and bereavement leave

Compensation

Starting compensation will be determined based on various factors, including but not limited to, the candidate's job-related experience, skills and geographic location. Your Talent Partner can share more about the specific salary range during the hiring process.

This role is eligible to participate in Wiz’s equity plan and may also include incentive compensation .

The annual base salary range for this full-time position is listed below.

US Base Pay Range

$128,000 — $176,000 USD

Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

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