Senior Solutions Engineer - US

Quantum Metric; United States; Remote; USD 120,000 - 154,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k with employer match

Unlimited PTO

Parental/Adoption Leave

Telehealth options

Employee Assistance Programs

Job summary

Quantum Metric is seeking a Senior Solutions Engineer to act as the senior technical advisor on our most strategic enterprise opportunities across the Americas. You will guide enterprise accounts from discovery to close, mentor the SE team, and partner with Account Executives and Product/Engineering on post-sale onboarding and roadmap influence.

You will own technical strategy for largest deals end-to-end, demonstrate ROI-based outcomes, and craft tailored demos, including Felix Agentic use

Qualifications

• 6+ years in Enterprise Pre-Sales/Solutions Engineering within SaaS or software.
• Proven success leading complex, multi-layered sales cycles in Digital Experience / Digital Analytics.
• Strong executive presence; credible with architects and C-suite.
• Hands-on experience with web technologies (JavaScript, HTML, CSS) and ROI-based solutioning; iOS/ Android a plus.
• Experience mentoring SEs and building reusable tools/assets.
• Exceptional storytelling and executive-level presentation skills with aligned teams.
• Disciplined Salesforce hygiene and ability to manage multiple high-stakes deals with 20–25% travel.
• Professional level fluency in Spanish is a plus.

Responsibilities

• Own the technical strategy for the most complex enterprise sales cycles across the Americas.
• Architect and lead tailored demonstrations and narratives aligning the platform to business outcomes.
• Lead and de-risk large proof-of-concepts with defined success criteria.
• Design scalable enterprise architectures and articulate ROI-based value propositions.
• Mentor and upskill other Solutions Engineers; serve as a technical escalation point.
• Partner with Account Executives, leadership, and Customer Success on deal orchestration.
• Lead RFP responses and translate customer feedback into product roadmap input.

Skills

Enterprise pre-sales

Solutions engineering

Sales acumen

Stakeholder management

Technical depth (web tech)

Leadership/mentoring

Executive communication

Salesforce hygiene

Agility / multi-deal management

Spanish (plus)

Tools

Salesforce

Job description

Our Culture

Quantum Metric’s number one objective is happy people, diverse and inclusive culture. We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose.

As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds.

We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships.

At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity.

About the Role

As a Senior Solutions Engineer at Quantum Metric, you're the senior technical advisor behind our most strategic, highest-value sales opportunities. Working closely with Enterprise Account Executives, you'll guide complex enterprise organizations across the Americas from measuring digital experience to acting on it — both within our core platform and autonomously through Felix AI, our Agentic solution.

You’ll own technical strategy for your largest deals end-to-end, mentor the broader SE team, and represent Quantum Metric to senior stakeholders from VP of Digital to CIO/CDO.

Responsibilities

• Strategic Advisory: Own the technical strategy for the most complex enterprise sales cycles across the Americas, from initial discovery to close, often across multi-quarter, multi-stakeholder deals
• Solution Design: Architect and lead tailored demonstrations and narratives — including Felix Agentic use cases — that align Quantum Metric's platform to C-level business outcomes
• POC Execution: Lead and de-risk the most technically and politically complex proof-of-concepts, defining success criteria and quantifying enterprise-scale business value
• Technical Architecture: Design scalable, enterprise-grade solution architectures and articulate ROI-based value propositions for the largest accounts in the portfolio
• Team Leadership: Mentor and upskill other Solutions Engineers, share best practices, and act as a technical escalation point for the broader team
• Cross-Functional Partnership: Partner with Account Executives, RVP’s, and Customer Success on deal orchestration for named/strategic accounts, and coordinate closely with Product/Engineering on post-sales onboarding and roadmap influence
• Market Influence: Lead RFP responses for strategic accounts and serve as a structured voice of the customer into the product roadmap, particularly around Felix Agentic

Requirements

• Experience: 6+ years in Enterprise Pre-Sales/Solutions Engineering within SaaS or software, with a track record on large, complex deals
• Sales Acumen: Proven success leading — not just supporting — complex, multi-layered sales cycles in the Digital Experience / Digital Analytics space
• Stakeholder Management: Strong executive presence, equally credible with technical teams (architects/developers) and C-suite (CIO/CDO)
• Technical Depth: Hands-on experience with web technologies (JavaScript, HTML, CSS) and ROI-based solutioning; native iOS/Android experience a plus
• Leadership: Experience mentoring or informally leading other SEs, and building reusable tools/assets beyond your own deals
• Communication: Exceptional storytelling and executive-level presentation skills, with clear ownership up and down the chain — aligning AEs and leadership while staying a dependable partner to ICs. Disciplined Salesforce hygiene is a must.
• Agility: Strong organizational skills to manage multiple high-stakes deals simultaneously, with 20–25% travel
• Linguistic Skills: Professional level fluency in Spanish is a plus

Preferred Qualifications

• Deep experience in Digital Experience Analytics or CXM platforms
• Hands-on familiarity with agentic AI, enterprise data architecture, or tagging strategies — ideally applied in a live deal context
• Background in high-growth SaaS or digital transformation consulting
• Experience operating as an informal or formal technical lead for a pre-sales team

$112,000 - $154,000 a year

$112,000 to 154,000 base + variable

Recruitment Process

Note: This interview process is subject to change. End stage candidates are also given the optional opportunity to meet with an Employee Resource Group Member if that is of interest.

• - Recruiter Screen (30 minutes)
• - Take-Home Skills Assessment (30 minutes)
• - Hiring Manager Interview (60 minutes)
• - Demo (60 minutes)
• - Presentation (60 minutes)
• - In-person interview (30-90 minutes, subject to interviewer availability)
• - CEO Interview (30 minutes)

Perks and Benefits

This will be the best group that you ever work with! We support one another through obstacles and succeed as a team. Your hard work will be well rewarded. Most importantly, you'll be strapped to a technology rocket ship bound for greatness! Your success at Quantum Metric will be a milestone in your career.

Group benefits

• Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company)
• FSA, DCFSA, and HSA accounts
• Employee Assistance Programs (EAP)
• Telehealth options
• Voluntary Life & AD&D, STD, LTD, Critical Illness and Accident
• Wellness Perks - discounts on a top-rated fitness app and Healthy Rewards program.
• Discounts on Pet Insurance
• 401k (with employer match) and Options / Equity
• 13 company holidays
• Unlimited Paid Time Off
• Sick leave
• Parental/Adoption Leave

In addition to our more traditional benefits, we also offer great perks, a flexible work environment, and numerous resources for professional development and team building.

Promotional opportunities

Rewards and recognition programs

Robust onboarding and training program

One-time stipend for work-at-home employees

Monthly business expense stipend

Flexible work environments

Employee Discount Program (Perks at Work)

Employee Referral Program

Lead Referral Program

MacBook and awesome swag delivered to your door

Encouraging and collaborative culture

RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)

About Quantum Metric

As a leader in digital analytics, Quantum Metric helps organizations put customers at the heart of everything they do. Providing a simplified approach to monitor, diagnose and optimize the digital journeys that matter most, the Quantum Metric platform offers in-depth customer understanding, quantified and tied to core business objectives.

Today, Quantum Metric captures insights from 50 percent of the world’s internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications.

Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last six-consecutive years, and has made the Best Places to Work lists by Glassdoor, BuiltIn, Fast Company and Forbes.

Quantum Metric will only provide offers of employment and all communications regarding employment from an official @quantummetric.comemail address and/or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram, and will not ask for a candidate’s sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts [e-mail].

Quantum Metric is an E-Verify employer: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

Applicant Privacy Policy: https://www.quantummetric.com/legal/applicant-privacy-policy/