Senior Solutions Engineer, Northeast (Remote, New York Metro) United States (Remote)

JOB HR; New Jersey; Remote; USD 198,000 - 237,000; Full time

Job summary

Join a forward-thinking company as a Senior Solutions Engineer, where you will leverage your technical expertise to engage with customers and drive product conversations. This role involves collaborating with sales teams to communicate the value of innovative solutions and ensuring customer satisfaction through effective presentations and ongoing support. As part of a dynamic team, you will tackle complex technical challenges and contribute to enhancing documentation and enablement materials. If you're passionate about technology and eager to make a significant impact, this opportunity is perfect for you.

Benefits

Equity

Bonus

Flexible Work Hours

Remote Work Opportunities

Qualifications

• 5+ years of technical pre-sales experience, ideally with Open Source technologies.
• Strong written and oral communication skills to collaborate effectively.

Responsibilities

• Partner with Sales to articulate Grafana's value proposition to customers.
• Deliver product and technical presentations to potential customers.

Skills

Technical Pre-sales Experience

Communication Skills

Problem Solving

Collaboration

Judgment

Job description

Senior Solutions Engineer, Northeast (Remote, New York Metro)

United States (Remote)

Make a difference.

The Solutions Engineering team are the customer facing product experts. The team enables Grafana Labs worldwide growth by educating potential and existing customers to ensure that they are happy and successful. We share our technical and product expertise with customers through demos, hands on enablement, presentations, technical evaluations and ongoing interaction. We partner closely with our Sales team to help qualify and close opportunities. The Solutions Engineering team is one of the primary routes of communication from our customers to the Product Management and Engineering teams.

A Solutions Engineer is able to really listen to a prospect or customer, understand their requirements, ask the right questions to extract as much information as required and translate all that into a solution with Grafana Labs technology. They are the bridge between the highly technical engineering folks here at Grafana Labs, our customers and our Sales team.

Your Impact:

• Partner with our Sales team to articulate the overall Grafana value proposition, vision and strategy to customers
• Own the technical engagement with customers and help close complex opportunities through advanced competitive knowledge, technical skill and credibility
• Deliver product and technical presentations to potential and existing customers
• Effectively communicate with customers and internal teams to provide feedback on our products and the competitive landscape
• Drive product conversations based on need and problems with customers
• Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles and create other public or private enablement material

What would make you a good fit for this role?

• 5+ years of technical pre-sales experience, ideally with Open Source technologies, or in the Metrics/Monitoring space
• Be open to various and complex assignments, this will require strong judgment, collaboration, and leadership
• You will need first class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers. You will need to be able to skillfully articulate our value proposition and the technical advantages of our products
• You love solving technical challenges and thrive on bringing creative solutions to our customers
• You should have a technical mindset and a desire to grow technically.
• You reside in the New York City Metro Area (NY, NJ, PA)

In the US, the OTE compensation range for this role is $198,000 - $237,000. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here.

About Grafana Labs: There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise Stack, both featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo).

Equal Opportunity Employer: At Grafana Labs we’re building a company where a diverse mix of talented people want to come, stay, and do their best work. We know that our company runs on the hard work and the dedication of our passionate and creative employees. If you're excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.

We will recruit, train, compensate and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organization and we’re working hard to make sure that’s the foundation of our organization as we grow.