Senior Solutions Engineer | Chicago, Minneapolis, St. Louis, Austin, Dallas | Remote

Grafana Labs; United States; Remote; USD 198,000 - 237,000; Full time

Job summary

A leading open-source company is seeking a Senior Solutions Engineer to work remotely. The role involves partnering with the Sales team, engaging customers technically, and delivering product presentations. Ideal candidates have 1-3+ years in a related field, exemplary communication skills, and a passion for solving technical challenges. Enjoy a competitive salary and the chance to grow within a dynamic startup environment.

Benefits

Restricted Stock Units (RSUs)

100% Remote work

30 days annual leave

Qualifications

• 1-3+ years of technical pre-sales experience in Open Source technologies.
• Ability to articulate Grafana’s value proposition effectively.
• Technical mindset and creativity in solution development.

Responsibilities

• Partner with Sales team to articulate Grafana's vision to customers.
• Deliver presentations and demos to potential customers.
• Drive product conversations based on customer interactions.

Skills

Technical pre-sales experience

Communication skills

Problem-solving abilities

Job description

Senior Solutions Engineer | Chicago, Minneapolis, St. Louis, Austin, Dallas | Remote

United States (Remote)

Grafana Labs is a remote-first, open-source powerhouse. There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise Stack, both featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo).

We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.

You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.

The Opportunity

Make a difference.

Are you looking for something new in your career? Enjoy a challenge? Love to innovate and learn? This is an exciting opportunity to join a technology startup in a high growth phase. Our Commercial Solutions Engineering team are our in-house, customer-facing product experts. The Commercial SE team enables Grafana Labs worldwide growth by educating potential and existing customers to ensure they are happy and successful. We share our technical and product expertise with customers through demos, hands-on enablement, presentations, technical evaluations and ongoing interaction. We also partner closely with our Sales team to help qualify and close opportunities. The Commercial SE team is also one of the primary routes of communication from our customers through into the Product Management and Engineering teams.

What You’ll Be Doing

• Join as an early member of a high growth team working together to solve technical and customer problems the right way
• Partner with our Sales team to articulate the overall Grafana value proposition, vision, and strategy to customers
• Own the technical engagement with customers and help to close high-velocity opportunities through advanced competitive knowledge, technical skill, and credibility
• Deliver product and technical presentations to potential and existing customers
• Proactively communicate with customers and internal teams to provide a feedback loop on our products and the competitive landscape
• Drive product conversations based on need and problems learned during customer interactions
• Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public and internal enablement material

What Makes You a Great Fit

• Ideally located in: Chicago, Minneapolis, St. Louis, Austin, Houston, Dallas, Raleigh, Charlotte, Atlanta, or Miami
• 1-3+ years of technical pre-sales experience, ideally with Open Source technologies, or in the Metrics/Monitoring space; more junior folks may be considered later
• We’re a startup so job duties will be varied and require strong judgment, collaboration, and leadership
• Remote-first environment; ability to work with an international team
• First class written and oral communication skills to collaborate with remote teams and worldwide customers
• Ability to articulate Grafana’s value proposition and the technical advantages of our products
• Love solving technical challenges and bringing creative solutions to customers
• Technical mindset with a desire to grow; candidates with diverse backgrounds (e.g., coding bootcamp graduates or post-sales/engineering experience) are encouraged
• Self-motivated, initiative-driven, creative, and bold in pursuing opportunities

Compensation & Rewards

In the United States, the OTE compensation range for this role is $198,000 - $237,000 USD. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. RSUs help us stay aligned and invested as we scale globally.

*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.

Why You’ll Thrive at Grafana Labs

• 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
• Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
• Transparent Communication – Open decision-making and regular company-wide updates.
• Innovation-Driven – Autonomy and support to ship great work and try new things.
• Open Source Roots – Built on community-driven values that shape how we work.
• Empowered Teams – High trust, low ego culture that values outcomes over optics.
• Career Growth Pathways – Defined opportunities to grow and develop your career.
• Approachable Leadership – Transparent leadership who are involved, visible, and human.
• Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
• In-Person Onboarding – We want you to thrive from day 1 with your fellow new Grafana teammates.
• Balance is Key – Global annual leave policy of 30 days per year; 3 days reserved for Grafana Shutdown Days to allow disconnect. We comply with local legislation where applicable.

Equal Opportunity Employer: We recruit, train, compensate and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and other characteristics. Equality and diversity are foundational to Grafana Labs.

Note: This job description does not include all required steps and information; actual process may include additional steps not listed here.

Apply for this job

To apply, please submit your resume and details through the Grafana Labs careers portal.