Senior Solutions Engineer

GitHub; United States; Remote; USD 88,000 - 236,000; Full time

Job summary

GitHub is looking for a Senior Solutions Engineer to enhance customer engagement efforts. This role includes engaging in pre-sales activities, developing customer relationships, and identifying solutions for technical challenges. The ideal candidate will have extensive experience in technical consulting or sales and thrive in a collaborative remote-first environment.

Qualifications

• 8+ years experience in technical consulting or sales.
• Experience from discovery to proof-of-concept design.
• Ability to travel up to 25%.

Responsibilities

• Engage in pre-sales activities with large customers.
• Develop relationships within customer organizations.
• Assist in building and delivering marketing event content.

Skills

Technical Consulting

Technical Sales

Digital Transformation

Customer Engagement

Education

Bachelor's degree in Computer Science

Master's degree in Computer Science

Doctorate in Computer Science

Job description

About GitHub

As the global home for all developers, GitHub is the complete AI-powered developer platform to build, scale, and deliver secure software. Over 150+ million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate and experiment across 420+ million repositories. With all the collaborative features of GitHub, it has never been easier for individuals and teams to write faster, better code.

Locations

In this role, you can work remotely from the United States.

Overview

GitHub is growing its Customer Engineering team and we're seeking experienced professionals to elevate our technical customer engagement efforts. As a Senior Solutions Engineer, you will synthesize and integrate diverse business and industry insights to support customer digital transformation initiatives and align customer business requirements with GitHub's product features. The ideal candidate will be a strategic partner in driving customer success, leveraging deep industry insights to influence digital transformation while gaining hands-on experience in solving complex business challenges, fostering strong relationships, and shaping the future of GitHub’s customer engagement strategies.

Responsibilities

• Engage in pre-sales activities with large customers to align and influence business partners and customer stakeholders, aiming for a technical win and driving solution selection.
• Develop and maintain external relationships within the customer organization to support strategic alignment and solution adoption.
• Identify customer issues and collaborate with technical teams to present solutions, conducting proofs of concept and product demos to address technical challenges.
• Analyze customer situations to advise on gaps that GitHub solutions can fill, contributing to strategic frameworks and roadmaps that address customer pain points.
• Assist in building and delivering content for marketing events, acting as a liaison to enhance customer engagement and showcase GitHub's value proposition.
• Develop expertise in GitHub Advanced Security, understanding its capabilities and articulating GitHub's approach to application security to customers, acting as a trusted advisor in security program development.
• Synthesize and communicate business and industry insights to identify growth opportunities and align product features with customer digital transformation initiatives.
• Design and develop innovative solutions that leverage GitHub's platform capabilities to address complex customer challenges, ensuring alignment with their strategic goals.
• Collaborate with sales and account management teams and partners to develop strategic account plans that drive long-term customer success and growth.

Qualifications

Required Qualifications:

• 8+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience, or
• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field AND 4+ years’ experience in technical consulting, technical consultative selling, or related technical/sales/industry experience, or
• Master's degree in Computer Science, Information Technology, Engineering, or related field AND 2+ years’ experience in technical consulting, technical consultative selling, or related technical/sales/industry experience, or
• Doctorate in Computer Science, Information Technology, Engineering, or related field, or
• Equivalent experience.

Experience owning all technical aspects of the sales cycle from discovery to qualification to proof-of-concept design/execution to post-sales transition. Ability to travel up to 25% when needed.

Preferred Qualifications:

• 10+ years' experience in technical consulting, technical consultative selling, or related technical/sales/industry experience.
• 3+ years’ experience in digital transformation using software modernization to drive customer business outcomes.
• 3+ years’ experience in business consulting, consultative selling, or customer-facing roles.
• 5+ years’ experience orchestrating technical, support, and/or partner teams.
• Extensive experience in the software development industry, focusing on digital transformation and translating complex technical concepts into clear strategies for customers.

Compensation Range

The base salary range for this job is USD $88,900.00 - USD $235,900.00 /Yr. In addition, this role has the opportunity to earn sales incentives. On target earnings (OTE) are based on a 70/30 base salary/sales incentive split. These pay ranges are for roles across the United States. Final pay depends on location, experience, and other factors. Certain roles are eligible for benefits, including annual bonus and stock, based on individual impact. Some roles also have sales incentives based on revenue or utilization.

GitHub values

• Customer-obsessed
• Ship to learn
• Growth mindset
• Own the outcome
• Better together
• Diverse and inclusive

Manager fundamentals

• Model
• Coach
• Care

Leadership principles

• Create clarity
• Generate energy
• Deliver success

Who We Are

GitHub is the world's leading AI-powered developer platform with 150 million developers. We are home to the largest open-source community, with most of the world's software built on GitHub. Our teams are innovators in AI, supporting humanitarian efforts, and pushing open source to new frontiers. We offer a remote-first environment with competitive pay, growth opportunities, and benefits to support your success. Join us to make a difference.

EEO Statement

GitHub values diversity and inclusion. We welcome applicants from all backgrounds and do not discriminate based on gender, race, religion, age, or other protected statuses. We are committed to accessibility and accommodating candidates' needs during the interview process.