Senior Solutions Engineer

Fdetimes; San Francisco (CA); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Medical, dental, vision

Life Insurance

Retirement plan

Parental leave

Wellness stipend

Daily lunches

Job summary

Decagon, based in San Francisco, seeks a Senior Solutions Engineer to bridge pre-sales, product strategy, and enterprise architecture. You will serve as a technical advisor and help integrate the AI-native platform into complex customer ecosystems.

You’ll partner with Account Executives to craft ROI-focused solutions, develop demos, and communicate technical concepts to stakeholders across levels. Collaboration and GTM fluency are essential.

Qualifications

• 4–6 years of customer facing experience in a sales engineering role.
• Partner with Account Executives to discover and qualify solutions with ROI.
• Create and architect generative AI experiences for customers.
• Develop custom demonstrations tailored to customer needs and value.
• Communicate complex technical concepts clearly to diverse stakeholders.
• Strong interpersonal and teamwork skills.
• Functional understanding of GTM systems and workflows.

Responsibilities

• Serve as a technical advisor to enterprise prospects and customers.
• Drive value-based solutioning and integration of Decagon’s platform into complex ecosystems.
• Collaborate with sales, product, and engineering teams to tailor solutions.
• Create and deliver customized demonstrations for customer needs.
• Explain complex technical concepts to C-level decision makers and business users.

Skills

Customer facing

Sales engineering

Generative AI

Solution architecture

Demonstrations

Communication

GTM awareness

Job description

About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.

Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.

We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.

We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.

About the Role

Decagon is looking for a Senior Solutions Engineer, a foundational technical hire who will help shape the future of our AI-powered solutions in the enterprise space. This role sits at the intersection of pre-sales engineering, product strategy, and enterprise architecture. You will serve as a technical advisor and trusted consultant to enterprise prospects and customers, driving value-based solutioning and integration of Decagon’s AI-native platform into complex customer ecosystems.

Your background looks something like this

• 4-6 years of customer facing experience in a sales engineering (pre-sales) role
• Partner with Account Executives to discover and qualify solutions that lead to strong return on investment for your customer
• Create and architect generative AI experiences for our customer’s end users
• Develop custom demonstrations using the Decagon platform tailored to a customer’s specific needs and value
• Communicate complex technical concepts clearly to diverse stakeholders, including C-level decision makers, business users, and engineering stakeholders
• Strong interpersonal and teamwork skills
• Functional understanding of GTM systems and workflows

Even better if you have

• 2+ years of AI sales engineering experience
• Experience in a high-growth startup environment

Benefits

We proudly offer the following benefits for our full-time employees:

• Medical, Dental, and Vision benefits for you and your family
• Life Insurance and Disability Benefits
• Retirement Plan (e.g., 401K, pension)
• Parental Leave
• Fertility and family building benefits through Carrot
• Monthly stipend to support your wellness, lifestyle, and work-life balance
• Daily lunches and snacks in the office to keep you at your best
• Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)

These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.