Senior Solutions Consultant

Crossfuze; Minneapolis (MN); Hybrid; USD 120,000 - 150,000; Full time

Benefits offered by this job

Flexible remote work

Mental health day

Competitive PTO

Half-day Fridays

Healthcare plan

401(k) with employer match

Job summary

Crossfuze in the United States is seeking a Senior Solutions Consultant to join our pre-sales team. You will demonstrate the value of ServiceNow and collaborate with customers to scope initiatives and craft a solution with our Delivery team as needed.

The role requires deep ServiceNow knowledge, strong communication, and the ability to translate business needs into actionable technical designs, ensuring successful engagements and high customer satisfaction.

Qualifications

• 5+ years of sales or pre-sales experience.
• 7+ years of functional and technical knowledge of ServiceNow configuration and implementation.
• Strong technical capabilities to envision and architect complex ServiceNow solutions.

Responsibilities

• Serve as ServiceNow SME for customers and prospects.
• Lead pre-sales calls and attend customer meetings with Account Executives.
• Demonstrate ITSM and related ServiceNow applications to prospects.
• Gather requirements and design scalable technical solutions.
• Provide cost estimates for time and resources.

Skills

Sales / pre-sales experience

ServiceNow knowledge

Solutions architecture

Pre-sales demonstrations

Tools

ServiceNow

Job description

Senior Solutions Consultant

Department: Sales

Employment Type: Full Time

Location: United States

Compensation: $120,000 - $150,000 / year

Description

Crossfuze is recruiting for a Senior Solutions Consultant to join our pre-sales team. We are looking for someone with a strong understanding of the ServiceNow platform who will be able to demonstrate the value of ServiceNow as it relates to specific needs of customers and prospects. Once the value has been communicated, you will need to collaborate with customers to scope out their initiative and recommend a solution to move forward leveraging our Crossfuze Delivery team as needed to craft the solution.

Position Responsibilities:

• ServiceNow subject matter expert to provide business and solutions consultancy to our customers and prospects
• Perform pre-sales support calls by attending customer meetings with Crossfuze Account Executives that may include a formal presentation or product demo
  • Demonstrate functionality of ITSM and 6 other platform applications to prospects/customers
• Responsible for addressing customer business issues and translating to value through ServiceNow solutions
• Continually identify product improvements and stay on top of ServiceNow industry trends, market shifts and the competitive landscape
• For a given engagement, gather requirements and design a technical solution that is designed, sized and scoped for successful project delivery
• For a given engagement, provide cost estimates with regard to time and resources
• Act as a strong partner to key people within Crossfuze, ServiceNow, and all prospects/customers, providing a high level of professionalism during all team interaction
• Work closely with the sales team to determine that our services are positioned properly on all designated accounts
• Ensure a smooth transition from sales to the delivery team as projects kick off
• Determine scope and prepare estimates for high-complexity deals involving multiple workstreams, custom applications, etc.
• Prepare estimates for RFP responses
• Assist with Solution Consulting Team logistical tasks such as maintaining demo instances or team collateral
• Help sales team successfully close business and recommend realistic solutions that enable our delivery team to be successful so they can attain high customer satisfaction scores post-implementation
• Create and update estimating details on Crossfuze offerings
• At the direction of the Director of Solution Consulting, will help with onboarding of new hire Account Executives and Solutions Consultants

What You Bring:

• 5+ year of sales or pre-sales experience
• 7+ years of functional and technical knowledge of ServiceNow configuration and implementation
• Strong technical capabilities to envision and architect complex software solutions within the ServiceNow platform

Certifications:

• ServiceNow Certified System Administrator & 1-additional platform certification
• ITIL v3 or v4 certification

Benefits/Compensation:

The quality of work is more important than when or where it gets done. On Fridays starting at noon local time there are: no meetings and no messages, so you are free to use the afternoon for what you need. Email cleanup, a trip to the zoo with the kids, it's up to you!

• Flexible remote work options
• Additional PTO day for mental health
• Competitive paid time off
• Half-day Fridays

Your time is valuable, both at work and away from it. We look ahead and support you in your professional goals. While also offering family-friendly benefits.

• Paid maternity and paternity leave for biological birth and adoption
• Newborn, adoption and fertility assistance
• Competitive training & development programs
• Healthcare Plan
• 401(k) with employer match
• 10 days toward bereavement leave

Crossfuze believes in promoting mindfulness, relaxation, and wellness. We offer a premium subscription to the Calm app for every employee as well as 5 additional people of the employees' choice.

Annual Compensation Range:

The anticipated compensation range for this position is $120,000-150,000 USD annually. Many factors are taken into consideration when determining the compensation rate for a potential new employee including years of experience, training and education, geographic location, and other factors.

Equal Employment Opportunity:

Our organization will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, veteran status, membership or activity in a local human rights commission, status with regard to public assistance or any other legally protected basis, in accordance with applicable law.