Senior Solutions Consultant

United States Digital Space LLC; Chicago (IL); On-site; USD 107,000 - 143,000; Full time

Benefits offered by this job

Equity grants

Retirement plans

Flexible PTO

Comprehensive health plans

Fertility benefits

Learning stipend

Great Place to Work certification

Job summary

Braze, the leading customer engagement platform, is seeking a Senior Lead Solutions Consultant for our Retail segment in the Americas. You will lead complex evaluations end-to-end and serve as a technical leader within Retail, driving outcomes with Sales, Product, Security, and Marketing.

Ideal candidates bring enterprise sales experience, strong communication, and a passion for mentoring. Travel up to 50% is required, with base in a hub office.

Qualifications

• Experience selling into enterprise accounts with sophisticated evaluation processes.
• Strong written and verbal communication across technical and business audiences.
• Domain knowledge in AI, SaaS, APIs, Marketing Automation, Data and Architecture, Security and Compliance, or Programming (including HTML).
• Willingness to travel up to 50% and base in a hub office.

Responsibilities

• Lead complex pre-sales opportunities.
• Own the technical sales motion for a set of Retail accounts, from discovery through close.
• Run structured discovery to uncover customer goals, constraints, and success criteria, then map them to a clear company solution.
• Deliver product demonstrations, workshops, and technical deep dives tailored to both business and technical audiences.
• Design and support technical validations and POVs that build customer confidence in the company capabilities.
• Partner deeply across teams to drive outcomes.
• Collaborate with Account Executives and segment leadership on account strategy, deal planning, and mutual action plans.
• Partner with Security, Legal, Product, and Services teams to address risk, implementation considerations, and customer-specific requirements.
• Help ensure clean handoffs to post-sales teams by aligning on solution scope, expectations, and success criteria early.
• Grow team capability through mentorship and best practices.
• Contribute to reusable assets such as demo stories, discovery guides, objection handling, and technical positioning for Retail use cases.
• Raise the bar on quality, consistency, and customer-facing polish across the team.
• Stay current and help customers adopt modern approaches.
• Stay on top of new the company capabilities, including BrazeAI features such as AI Decisioning Studio, AI Operator, AI Agents, and more.
• Help customers understand how to adopt new capabilities in a practical way, grounded in their data, channels, and operating model

Skills

Enterprise sales

Solution consulting

Technical demonstrations

Stakeholder communication

Mentoring

Job description

At the company, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If the company sounds like a place where you can thrive, we can’t wait to meet you.

the company is looking to hire a Senior Lead Solutions Consultant for our Retail segment, supporting our Americas book of business.

Solutions Consultants are trusted advisors to prospective customers during the sales process, bringing product expertise, strategic vision, and best practices to each engagement. In this role, you will lead complex evaluations end-to-end, serve as a technical leader within the Retail segment, and support the growth of the Solutions Consulting team through mentorship and high-quality execution.

This role is ideal for someone who is comfortable owning deal strategy and technical validation in sophisticated sales cycles, and who enjoys partnering closely with Sales, Product, Security, and Marketing to deliver strong customer outcomes.

This role requires travel, up to 50% at peak times, and is based in one of our hub offices.

WHAT YOU'LL DO

• Lead complex pre-sales opportunities
• Own the technical sales motion for a set of Retail accounts, from discovery through close
• Run structured discovery to uncover customer goals, constraints, and success criteria, then map them to a clear the company solution
• Deliver product demonstrations, workshops, and technical deep dives tailored to both business and technical audiences
• Design and support technical validations and POVs that build customer confidence in the company capabilities
• Partner deeply across teams to drive outcomes
• Collaborate with Account Executives and segment leadership on account strategy, deal planning, and mutual action plans
• Partner with Security, Legal, Product, and Services teams to address risk, implementation considerations, and customer-specific requirements
• Help ensure clean handoffs to post-sales teams by aligning on solution scope, expectations, and success criteria early
• Grow team capability through mentorship and best practices
• Contribute to reusable assets such as demo stories, discovery guides, objection handling, and technical positioning for Retail use cases
• Raise the bar on quality, consistency, and customer-facing polish across the team
• Stay current and help customers adopt modern approaches
• Stay on top of new the company capabilities, including BrazeAI features such as AI Decisioning Studio, AI Operator, AI Agents, and more
• Help customers understand how to adopt new capabilities in a practical way, grounded in their data, channels, and operating model

WHO YOU ARE

• Strong written and verbal communicator with the ability to present confidently to both technical and business stakeholders
• Comfortable leading complex sales cycles and navigating ambiguity with structure and good judgment
• Collaborative teammate who is known for follow-through and partnership with Sales and cross-functional teams
• Experience selling into enterprise accounts with sophisticated evaluation processes, ideally within or adjacent to regulated industries
• Domain knowledge in two or more of the following: AI, SaaS, Mobile, APIs, Marketing Automation, Marketing Analytics, Data and Architecture, Security and Compliance, or Programming (including HTML)
• Interested in mentoring others and helping improve how the team sells and delivers value

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $107,000 and $143,000/year, with an expected On Target Earnings (OTE) between $153,000 and $204,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

#LI-Hybrid

WHAT WE OFFER

the company benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.

From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. the company offers benefits such as:

• Competitive compensation that may include equity

• Retirement and Employee Stock Purchase Plans

• Flexible paid time off

• Comprehensive benefit plans covering medical, dental, vision, life, and disability

• Family services that include fertility benefits and equal paid parental leave

• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend

• A curated in-office employee experience, designed to foster community, team connections, and innovation

• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching

• Employee Resource Groups that provide supportive communities within the company

• Collaborative, transparent, and fun culture recognized as a Great Place to Work®

ABOUT the company

the company is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™. the company helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the the company Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, the company enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.

The company has been consistently recognized as a Leader in marketing technology by industry analysts, and was named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026. the company was also named a 2026 Best Places to Work by Built In, a 2025 America’s Greenest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®. the company is also proudly certified as a Great Place to Work® in the U.S