Senior Solutions Architect - US Remote

Motorola Solutions; Boston (MA); Remote; USD 95,000 - 105,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

Paid Holidays

Paid Time Off

Job summary

Motorola Solutions is seeking a Solution Architect to lead deployment of CAD, mobile apps, and RMS in US customer environments. You will own project scope and interfaces, work with customers and project managers, and deliver standardized solutions with strong troubleshooting and communication skills.

This remote role requires travel to customer sites as needed; includes security clearance considerations and CJIS policies. Target base salary range is $95,000–$105,000 USD.

Qualifications

• 4+ years in Systems Integration, Software Engineering, Product Development, System Test, System Support, or IT.
• Bachelor's degree in a related field as required.
• Legal authorization to work in the U.S. without sponsorship.

Responsibilities

• Coordinate and implement customer installation activities in a time-sensitive manner.
• Elicit customer requirements and communicate technical details to all levels.
• Understand Public Safety environments for product security and reliability.
• Deliver solutions within defined product interfaces and standards.
• Troubleshoot networking and software issues; act as problem solver.
• Install, integrate, deploy, and deliver defined solutions.
• Track billable hours and assist in project status reporting.
• Train new team members and travel to customer sites.

Skills

Systems Integration

Software Engineering

Product Development

System Test

System Support

Information Technology

Windows Server

SQL Server

SQL scripting

XML/XPath/XSLT

Networking

Education

Bachelor's Degree in Engineering/Information Technology

Tools

Packet capture tools

Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

The North America Solutions Deployment and Integrations team delivers public safety applications to 911, Police, Fire, and EMS agencies. Products include Computer Aided Dispatch, Records Management Systems, Integration with Radio Systems, Call Handling equipment, Reporting applications, and Fire Station Alerting systems. The Solution Architect understands the core product being deployed and integrates and delivers interfaces within the larger customer's enterprise network.

Job Description

This is a remote position and candidates can live anywhere in the US.

The Solution Architect is the field engineer responsible for taking projects from Sales to Service including the deployment of Computer Aided Dispatch Systems, Mobile Applications, and Records Management Systems. The Solution Architect will own the project scope and the interfaces to be deployed. The Solution Architect works within a project team, has direct customer interaction, and collaborates closely with the project manager to ensure successful project completion within the constraints of Schedule, Scope, and Cost. The Solution Architect documents the project with standard required deliverables to communicate task status and completion. The Solution Architect works with customer requirements and the interface development team while continually striving for standardization and reuse. The candidate must demonstrate fundamental troubleshooting skills and work with minimal supervision.

Responsibilities:

• Coordinates and implements customer installation activities in a time-sensitive manner.
• Elicits customer requirements and can communicate technical details in verbal and written form to all levels of organization.
• Understands Public Safety customer environments for product security and reliability.
• Delivers solutions within the context of a defined product, standard interfaces, and limited flexibility.
• General software and IP network debugging skills are critical. Must be a Problem solver.
• Installs, Integrates, Deploys, and Delivers defined solutions.
• Identifies product defects and monitors resolution from engineering to customer acceptance.
• Tracks billable hours for projects worked and completed.
• Train new team members as required for this position.
• Travel to customers as needed for this position.

Preferred Skills:

• Great verbal and written commuication is preferred.
• The ability to present and train others on technical processes as the position requires.
• Public Safety experience is preferred.
• 4+ years of experience in the following areas: Systems Integration, Software Engineering, Product Development, System Test, System Support, or Information Technology.
• Windows Server 2019 or newer
• SQL Server 2019 or newer
• SQL scripting (T-SQL)
• Proficiency with XML, XPATH, Extensible Stylesheet Language Transformations (XSLT)
• Must be willing to learn on the job and be a team player
• Must be willing to travel as required for this position.
• Must have general networking knowledge for this position.
• Knowledge of packet capture tools, is preferred.

This position is subject to working in high-security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

Target Base Salary Range: $95,000 - $105,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements

Required Skills:

• High School diploma, Bachelor's Degree in Engineering, General Studies, Information Systems, or Technology, plus working experience in one of the following areas: Systems Integration, Software Engineering, Systems Engineering, Product Development, Public Safety, Systems Test, or Systems Support.
• Must have 4+ years of experience working as an Engineer in an Engineering or Technology environment.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel RequirementsUnder 25%Relocation ProvidedNonePosition TypeExperiencedReferral Payment PlanYes

Our U.S.Benefitsinclude:

• Incentive Bonus Plans
• Medical, Dental, Visionbenefits
• 401K with Company Match
• 10 Paid Holidays
• GenerousPaid Time Off Packages
• Employee Stock Purchase Plan
• PaidParental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Formso we can assist you.