Senior Solutions Architect

extrahopnetworks; United States; Hybrid; USD 150,000 - 163,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

Flexible PTO and paid holidays

Remote/hybrid work model

Job summary

Extrahop Networks is seeking a Senior Solutions Architect to help customers unlock deeper value from its network telemetry and security platform. The role blends advanced development, enablement, and cross-industry problem-solving across data center, cloud, and SASE environments.

As part of a post-sales team, you will work on complex issues, develop integrations, and build dashboards while driving customer success and technical self-sufficiency.

Qualifications

• 6–8 years of relevant experience and a BS degree or equivalent.
• Customer-facing background with strong interpersonal and written communication skills.
• Solid grasp of core networking (OSI layers 2–4) and application protocols including HTTP, SQL, CIFS/NFS, HL7, Memcache, and DNS.
• Hands‑on scripting experience with Python and JavaScript.
• Self‑directed working style with motivation to take ownership of a practice area.

Responsibilities

• Build advanced GUI components and trigger scripts that extend the platform's capabilities.
• Develop external REST API integrations and automation scripts using Python and JavaScript.
• Analyze customer network topologies and application stacks to design strategies for high-value data acquisition.
• Profile industry-specific applications, producing technical assets and collateral that inform product and marketing improvements.
• Lead root cause analysis on high-profile issues and guide customers through resolution.
• Create custom dashboards, visualizations, and automated tools that streamline repeatable workflows.
• Run hands-on learning sessions with customer teams to build long-term technical self-sufficiency.

Skills

Customer-facing

Interpersonal communication

Networking fundamentals

HTTP

DNS

Scripting (Python/JavaScript)

Education

BS degree or equivalent

Tools

REST API integrations

Python

JavaScript

Job description

Role overview

A network detection and response vendor is hiring a Senior Solutions Architect to help customers unlock deeper value from its network telemetry and security platform. The role blends advanced custom development, customer enablement, and cross-industry technical problem-solving, working on complex issues spanning data center, cloud, and SASE environments. It is part of a post-sales team measured on outcomes rather than billable hours.

Responsibilities

• Build advanced GUI components and trigger scripts that extend the platform's capabilities.
• Develop external REST API integrations and automation scripts using Python and JavaScript.
• Analyze customer network topologies and application stacks to design strategies for high-value data acquisition.
• Profile industry-specific applications, producing technical assets and collateral that inform product and marketing improvements.
• Lead root cause analysis on high-profile issues and guide customers through resolution.
• Create custom dashboards, visualizations, and automated tools that streamline repeatable workflows.
• Run hands-on learning sessions with customer teams to build long-term technical self-sufficiency.

Requirements

• 6–8 years of relevant experience and a BS degree or equivalent.
• Customer-facing background with strong interpersonal and written communication skills.
• Solid grasp of core networking (OSI layers 2–4) and application protocols including HTTP, SQL, CIFS/NFS, HL7, Memcache, and DNS.
• Familiarity with web application architectures such as databases, caching, and distributed systems.
• Hands‑on scripting experience with Python and JavaScript.
• Self‑directed working style with motivation to take ownership of a practice area.

Benefits and work setup

• Salary range of $150,000–$163,000 plus bonus eligibility.
• Health, dental, and vision benefits.
• Flexible PTO, prorated sick time, federal holidays, and three paid volunteer days.
• FSA, dependent care, EAP, educational reimbursement, 401(k) with employer match, pet insurance, and parental leave where applicable.
• Hybrid and remote work model.