Senior Solutions Architect

DigiDoc, Inc. dba Public Sector Solutions Group; United States; Hybrid; USD 130,000 - 180,000; Full time

Job summary

DigiDoc, Inc. dba Public Sector Solutions Group is seeking a collaborative Solution Architect to design scalable Microsoft Dynamics/CRM solutions for public sector programs.

You will translate program needs into secure, sustainable technologies and lead architecture discussions with product leadership, Agile teams, and stakeholders. The role emphasizes service-oriented leadership, executive-level communication, and cross-functional collaboration to deliver compliant and scalable case-management

Qualifications

• Demonstrated experience designing solutions within Microsoft Dynamics or a comparable CRM platform.
• Strong written, verbal, presentation, and interpersonal communication skills.
• Ability to explain technical concepts, risks, dependencies, and recommendations to non-technical business partners.
• Experience facilitating discovery sessions and translating business and functional requirements into technical designs.
• Ability to guide ongoing development work in alignment with architecture and design standards.
• Experience working with Agile or Scaled Agile delivery teams.
• Working knowledge of JIRA or a comparable Agile work-management platform.
• Experience designing role-based access controls, security frameworks, workflows, queues, integrations, and data-sharing models.
• Strong problem-solving, negotiation, facilitation, and conflict-resolution abilities.

Responsibilities

• Develop scalable solution architectures that align technical requirements with functional and business needs.
• Lead discovery sessions to understand business processes, technical constraints, stakeholder needs, and downstream dependencies.
• Translate complex technical concepts into clear, accessible language for business partners and non-technical stakeholders.
• Facilitate development activities in accordance with approved architecture, design standards, security requirements, and program strategy.
• Provide architectural guidance for Microsoft Dynamics or a comparable CRM and case-management platform.
• Collaborate with project-level architects and technical leaders to ensure team-level designs align with enterprise architecture decisions.
• Identify architectural risks, integration challenges, security concerns, and cross-functional dependencies.
• Document architecture decisions, solution designs, assumptions, dependencies, and recommendations.
• Communicate executive-level architectural directives to the Product Manager and Scrum Lead so that work can be prioritized, tracked, and incorporated into sprint capacity.
• Provide the Product Manager with an initial overview and periodic updates regarding project-level Solution Architect sessions, including topics discussed, decisions made, and potential impacts on the team.

Skills

Dynamics CRM

Solution architecture

Agile delivery

JIRA

Stakeholder collaboration

Security

Communication

Tools

Microsoft Power Platform

Dataverse

Dynamics 365

Job description

Solution Architect – Microsoft Dynamics/CRM

Position Overview

We are seeking a collaborative and service-oriented Solution Architect to support the design and development of technology solutions for a division that delivers preventive social services to the public. The ideal candidate will embody a servant-leader mindset and approach architecture as a collaborative discipline focused on serving users, program teams, stakeholders, and the communities supported by our systems.

This role requires a strong combination of technical expertise, business acumen, facilitation skills, and emotional intelligence. The Solution Architect will work closely with product leadership, Agile delivery teams, technical teams, business partners, and executive stakeholders to translate program needs into scalable, secure, and sustainable technology solutions.

Accountability, reliability, consistency, and respect for established operating procedures are essential to success in this role.

Key Responsibilities

Solution Architecture and Technical Leadership

• Develop scalable solution architectures that align technical requirements with functional and business needs.
• Lead discovery sessions to understand business processes, technical constraints, stakeholder needs, and downstream dependencies.
• Translate complex technical concepts into clear, accessible language for business partners and non-technical stakeholders.
• Facilitate development activities in accordance with approved architecture, design standards, security requirements, and program strategy.
• Provide architectural guidance for Microsoft Dynamics or a comparable CRM and case-management platform.
• Collaborate with project-level architects and technical leaders to ensure team-level designs align with enterprise architecture decisions.
• Identify architectural risks, integration challenges, security concerns, and cross-functional dependencies.
• Document architecture decisions, solution designs, assumptions, dependencies, and recommendations.
• Communicate executive-level architectural directives to the Product Manager and Scrum Lead so that work can be prioritized, tracked, and incorporated into sprint capacity.
• Provide the Product Manager with an initial overview and periodic updates regarding project-level Solution Architect sessions, including topics discussed, decisions made, and potential impacts on the team.

Collaboration and Stakeholder Engagement

• Build productive working relationships with product leaders, Scrum teams, developers, business analysts, program representatives, and executive stakeholders.
• Assert technical expertise while remaining open to the perspectives and ideas of other team members.
• Negotiate positive outcomes when technical, business, customer, or project priorities conflict.
• Participate actively in individual and group knowledge-transfer sessions during onboarding and throughout the engagement.
• Observe project meetings and engage key stakeholders to gain a thorough understanding of the project vision, strategy, operating environment, and program needs.
• Work collaboratively on deliverables rather than operating primarily as an independent contributor, particularly during the first four to six weeks.
• Demonstrate a service-oriented approach to supporting a public-sector program serving children, families, and communities.

Agile Delivery and Work Management

• Attend and actively participate in all required Agile ceremonies, including:
• Daily Standup and Parking Lot
• Sprint Planning
• Sprint Demonstration
• Sprint Retrospective
• Attend additional Illinois Connect sessions, including:
• Inspect and Adapt
• Program Increment Planning, which is expected to be in person unless remote participation is approved due to unforeseen circumstances
• Intact and Preventative Services Weekly Steering Committee meetings
• Join meetings promptly and remain camera-ready during official Agile ceremonies.
• Complete work assigned through JIRA by the Scrum Lead and aligned with established sprint priorities.
• Coordinate new or executive-directed architectural work with the Product Manager and Scrum Lead before beginning the assignment.
• Support accurate sprint planning by communicating capacity needs, emerging dependencies, risks, and competing priorities.
• Provide regular progress updates and promptly escalation issues that could affect scope, schedule, security, integration, or program outcomes.

Priority Initiatives

The Solution Architect will provide technical leadership and design support for initiatives that may include:

• Developing a security framework that controls access to cases and teams based on case assignments, team assignments, user roles, and organizational responsibilities.
• Helping define the concept and technical function of a business unit within the security framework.
• Clarifying and finalizing the integration model for Family Engagement and the Core Solution.
• Designing a non-hotline intake process that enables preventive-services and child-welfare cases to be opened when they do not originate from a hotline call or investigation.
• Establishing appropriate security boundaries between child-welfare and prevention cases.
• Defining mechanisms for identifying and tracking different program types within cases.
• Designing queues to replace legacy-system mailboxes and support the efficient routing of cases between teams, including routing within and across business units.
• Identifying downstream dependencies and potential impacts involving finance, federal reporting, integrations, compliance, and other program areas.
• Ensuring proposed designs are secure, maintainable, scalable, and aligned with public-sector case-management requirements.

Required Qualifications

• Demonstrated experience designing solutions within Microsoft Dynamics or a comparable CRM platform.
• Strong written, verbal, presentation, and interpersonal communication skills.
• Ability to explain technical concepts, risks, dependencies, and recommendations to non-technical business partners.
• Experience facilitating discovery sessions and translating business and functional requirements into technical designs.
• Ability to guide ongoing development work in alignment with architecture and design standards.
• Experience working with Agile or Scaled Agile delivery teams.
• Working knowledge of JIRA or a comparable Agile work-management platform.
• Experience designing role-based access controls, security frameworks, workflows, queues, integrations, and data-sharing models.
• Strong problem-solving, negotiation, facilitation, and conflict-resolution abilities.
• Ability to collaborate effectively while confidently providing technical direction.
• Demonstrated accountability, reliability, consistency, and attention to operating procedures.
• Ability to work a consistent schedule of 8:30 a.m. to 5:00 p.m. Central Time.
• Ability to participate in in-person Program Increment Planning sessions unless remote attendance is approved.

Preferred Qualifications

• Experience supporting healthcare, human services, child welfare, or other public-sector systems.
• Experience using a CRM platform for a Comprehensive Child Welfare Information System, or CCWIS, or another public-sector case-management solution.
• Experience with Microsoft Power Platform, Dataverse, Dynamics 365 security models, workflows, integrations, and business-unit structures.
• Experience designing solutions involving sensitive case information, role-based security, privacy requirements, and cross-program data boundaries.
• Knowledge of finance, federal reporting, and compliance dependencies within public-sector human-services programs.
• Experience working in a Scaled Agile Framework environment.

The successful candidate will demonstrate:

• Collaborative technical leadership
• Sound professional judgment
• Customer and community focus
• Clear and transparent communication
• Accountability and dependability
• Adaptability in a complex stakeholder environment
• The ability to influence through demonstrated expertise rather than positional authority
• A commitment to achieving positive outcomes for both business and technical teams

The first 90 days will include significant collaboration, knowledge transfer, and stakeholder engagement. During this period, the Solution Architect will:

• Attend frequent one-on-one and group knowledge-transfer sessions.
• Observe project meetings and Agile ceremonies to understand team operations and decision-making.
• Engage with key stakeholders to understand the project vision, strategy, business processes, and technical environment.
• Review existing architecture, design standards, security models, integrations, documentation, and outstanding decisions.
• Collaborate closely with the team on initial deliverables.
• Assume progressively greater responsibility as project knowledge and stakeholder relationships develop.

Deliverable expectations will increase gradually throughout the onboarding period. The Solution Architect should not expect to spend most of the first four to six weeks working independently.

Work Schedule and Expectations

• Standard hours are Monday through Friday, 8:30 a.m. to 5:00 p.m. Central Time.
• Meetings begin promptly, and consistent attendance is required.
• Cameras are expected to remain on during official Agile ceremonies.p
• Overtime and work performed on weekends or holidays must receive advance approval from the Product Manager.
• Program Increment Planning is expected to be attended in person unless remote participation is approved due to unforeseen circumstances.
• Work assignments, deliverables, and architectural directives will be tracked through JIRA and incorporated into sprint capacity.