Senior Solutions Architect

New Relic; Portland (OR); Remote; USD 226,000 - 283,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Parental leave

401(k) plan with match

Flexible time off

11 paid holidays

Volunteer time off

Job summary

New Relic, Inc. seeks a Solutions Architect to advise customers on observability strategies and to drive adoption of the New Relic platform.

You will collaborate with sales, engineering, product management, and marketing to design strategic engagements and deliver practical architectures that translate technical solutions into measurable business value. The role requires 4+ years in software development, strong experience with OpenTelemetry, Prometheus, Grafana, and cloud-native stacks

Qualifications

• 4+ years of professional experience developing in at least one programming language such as Java, Python, or Golang.
• Bachelor's degree in Computer Science (or equivalent).
• Hands-on experience with OpenTelemetry, Prometheus and Grafana.
• Experience with observability platforms such as New Relic, Splunk, AppDynamics, DataDog, or Dynatrace.
• Understanding of Incident Management and SLI/SLO measurement approaches.
• Experience with DevOps, SRE, and Platform Engineering service delivery.
• Hands-on with cloud-native technologies - Kubernetes, Docker, serverless.
• Strong presentation and communication skills at technical and executive levels.
• Ability to analyze and translate business requirements into solutions.
• Excellent communication across customer levels, from executives to practitioners.

Responsibilities

• Lead blueprint engagements with sales and technical success managers to guide observability goals.
• Document current and desired state of observability and design solutions for gaps.
• Engage with customers on-site and remotely to accelerate transformation and maturity.
• Build credibility in observability space through artifacts like reference architectures and blogs.

Skills

Java

Python

Golang

Executive communication

Strategic thinking

Education

Bachelor's degree in Computer Science

Tools

OpenTelemetry

Prometheus

Grafana

Job description

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!

Solutions Architects are the trusted advisors to New Relic’s current and prospective customers. As part of the Strategic Solutions Architect (SA) Organization, you will support the observability transformation initiatives of New Relic’s clients.

Solutions Architects work collaboratively with New Relic customers across all segments, including Sales, Engineering, Product Management, and Marketing organizations. You will collaborate on strategic engagements that require a high degree of strategic planning, consulting, hands-on technical expertise, and internal cross-departmental collaboration within New Relic.

Solutions Architects help shape and execute a strategy to build awareness and drive broad usage of the New Relic platform with customers, becoming their trusted advisor. The ideal candidate should be self-motivated with a proven track record in software/technology sales or consulting. The ability to connect technical solutions with measurable business value is fundamental to a Solutions Architect. Candidates must also demonstrate the ability to think strategically about business, product, and technical problems.

You will specialize in leading expansion and observability penetration opportunities by providing thought leadership for solution design, best practice implementation, and technical problem-solving. You will enable the measurement and analysis of the success of New Relic's go-to-market strategy in both the penetration and expansion phases.

If you are passionate about helping customers solve business problems with observability and ultimately being a trusted advisor, the Solutions Architect position could be the perfect opportunity for you.

What You’ll Do

• In collaboration with sales and technical success managers, you will lead blueprint engagements that ultimately guide the customer on how to achieve their observability goals with the New Relic platform while also aligning with the business.
• Understand and document the customer's current and desired state of observability and design solutions to address identified gaps.
• Engage with customers on-site and remotely to accelerate transformation initiatives and observability maturity for New Relic customers and prospects.
• Build the brand, trust, and credibility in the observability space by developing artifacts such as reference architectures, technical blogs, conference presentations, and a field resource repository.
• Continuously improve your technical, communication, and professional skills with a focus on personal mastery and team learning through activities such as training, reading, and seeking mentorship from others.

Your Qualifications

Must-have:

• 4+ years of professional experience developing in at least one programming language such as Java, Python, or Golang.
• Bachelor's degree in Computer Science (or equivalent).
• Hands-on experience and functional understanding of OpenTelemetry standards and other OSS such as Prometheus and Grafana.
• Experience in observability with New Relic, Splunk, AppDynamics, DataDog, Dynatrace, Grafana Labs, or other observability platforms.
• Understanding of Incident Management and Service Level measurement approaches (SLI/SLO).
• Experience with DevOps, SRE, and Platform Engineering service delivery disciplines.
• Hands-on experience with cloud-native technologies - Kubernetes, Docker, serverless.
• Presentation and communication skills at both technical and executive levels.
• Ability to analyze and interpret business requirements and customer interactions to anticipate and guide their needs.
• Ability to communicate effectively with all levels of the customer organization, from executive to developer/practitioner level.

Please note that visa sponsorship is not available for this position.
The company does not support or sponsor O-1, F-1, or J-1 visas, or candidates who require commencement of an H-1B "cap case" petition for future work authorization. This position is to be filled as soon as possible.

#LI-MM4. #remote

The pay range below represents a reasonable estimate of the on target earnings (salary plus target sales incentives) for the listed position. This role is eligible for a commission plan (as defined in the sales incentive plan document). Pay within this range varies by work location and may also depend on job-related factors such as an applicant’s skills, qualifications, and experience.

New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time off, and other competitive benefits designed to improve the lives of our employees.

Estimated On-Target Earnings Range

$226,000 - $283,000 USD

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to [e-mail] .

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Our hiring process
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance .
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in New Relic’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.