Senior Solution Engineer, Mid Market (Americas)

Shopify; United States; Híbrido; USD 140.000 - 190.000; Jornada completa

Descripción de la vacante

Shopify is seeking a Senior Solutions Engineer to lead complex, multi-stakeholder deals from discovery to activation. You will architect merchant solutions that balance native Shopify capabilities with ecosystem options, and deliver executive-ready demos that translate technical value into measurable business outcomes.

You’ll partner with sales, product, and partners, mentor others, and drive reusable assets while owning multi-quarter, high-impact engagements in a fast-paced environment.

Formación

• Merchant-obsessed systems thinker; Sees the full merchant system—people, process, data, and tech—and fits Shopify into it thoughtfully.
• Curious, innovative technologist; Strong in technology fundamentals; APIs, integrations, and data flows—and stays current on Shopify and the commerce ecosystem.
• Prototypes with Shopify tools and designs practical architectures across ERP/OMS/CDP/payments/custom services to reduce risk and unblock value across Shopify Products.

Responsabilidades

• Own technical strategy from discovery through activation; drive clear next steps, remove ambiguity, and progress opportunities with strong prioritization and time management.
• Run deep, tailored technical discovery; map workflows and current-state systems; uncover business and technical requirements; identify constraints, risks, and success metrics.
• Translate merchant goals into solution architectures that fit the merchant’s people, process, and tech—balancing what Shopify can do natively with extensibility and ecosystem options.
• Design and deliver executive-ready demos, presentations, and workshops that connect Shopify capabilities to measurable outcomes.
• Partner with AEs, Solution Partners, and internal teams to define implementation approaches, integration patterns, and rollout plans that accelerate time-to-value.
• Translate merchant feedback into clear product insights and internal improvements; help teams understand what’s needed to win in a competitive market.
• Continuously deepen your understanding of Shopify’s platform, our ecosystem, and the broader commerce landscape to better serve merchants and the business.
• Travel: Up to 25% travel for customer meetings, team offsites, and key company events.

Conocimientos

Systems thinking

APIs & integrations

Executive communication

Collaboration

Prototyping & demos

Strategic partnership

Herramientas

Shopify tools

Descripción del empleo

About The Role

Shopify’s Solutions Engineers are trusted technical advisors who blend deep technical curiosity, strong business acumen, and high-trust communication to help ambitious merchants design and adopt the right commerce solutions. As a Senior Solutions Engineer (C6), you’ll lead complex, multi-stakeholder pursuits end-to-end—running deep discovery, architecting solutions across Shopify and the broader merchant tech stack, and driving technical validation that accelerates decisions and de-risk implementation. You’ll partner closely with Sales, Product, and our partner ecosystem, while raising the bar for the team through reusable assets, mentorship, and strong deal leadership.

About The Role

Shopify’s Solutions Engineers are trusted technical advisors who blend deep technical curiosity, strong business acumen, and high-trust communication to help ambitious merchants design and adopt the right commerce solutions. As a Senior Solutions Engineer (C6), you’ll lead complex, multi-stakeholder pursuits end-to-end—running deep discovery, architecting solutions across Shopify and the broader merchant tech stack, and driving technical validation that accelerates decisions and de-risk implementation. You’ll partner closely with Sales, Product, and our partner ecosystem, while raising the bar for the team through reusable assets, mentorship, and strong deal leadership.

Key Responsibilities

• Own technical strategy from discovery through activation; drive clear next steps, remove ambiguity, and progress opportunities with strong prioritization and time management.
• Run deep, tailored technical discovery; map workflows and current-state systems; uncover business and technical requirements; identify constraints, risks, and success metrics.
• Translate merchant goals into solution architectures that fit the merchant’s people, process, and tech—balancing what Shopify can do natively with extensibility and ecosystem options.
• Design and deliver executive-ready demos, presentations, and workshops that connect Shopify capabilities to measurable outcomes.
• Partner with AEs, Solution Partners, and internal teams to define implementation approaches, integration patterns, and rollout plans that accelerate time-to-value.
• Translate merchant feedback into clear product insights and internal improvements; help teams understand what’s needed to win in a competitive market.
• Continuously deepen your understanding of Shopify’s platform, our ecosystem, and the broader commerce landscape to better serve merchants and the business.
• Travel: Up to 25% travel for customer meetings, team offsites, and key company events.

Qualifications

• Merchant-obsessed systems thinker; Sees the full merchant system—people, process, data, and tech—and fits Shopify into it thoughtfully. Designs for adoption and outcomes, not just feature delivery.
• Curious, innovative technologist; Strong in technology fundamentals; APIs, integrations, and data flows—and stays current on Shopify and the commerce ecosystem. Prototypes with Shopify tools and designs practical architectures across ERP/OMS/CDP/payments/custom services to reduce risk and unblock value across Shopify Products (Online, Retail, B2B)
• Direct, value-first communicator; Clear, candid, and high-trust—turns complexity into simple stories that land with execs and builders. Anchors recommendations in measurable outcomes (revenue, efficiency, growth, risk reduction) that drive business value and uses sound judgment and integrity.
• Inclusive, empowering collaborator; Low-ego partner who builds trust across Sales, Product, Partners, and merchants. Pulls in the right experts early, clarifies roles, and co-creates solutions that scale beyond any one person.
• Builder who creates the path; High ownership with ruthless prioritization—comfortable in ambiguity and long deal cycles. Creates leverage through reusable demos, prototypes, and technical assets; iterates quickly from feedback.
• Strategic, commercially minded partner; Deal-minded advisor who understands how merchants operate and grow. Differentiates Shopify, makes expert recommendations, and guides multi-stakeholder decisions with transparency and long-term thinking.

About Shopify

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. We propel entrepreneurs and enterprises to scale the heights of their potential. Since 2006, we’ve grown to over 8,300 employees and generated over $1 trillion in sales for millions of merchants in 175 countries.

This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

About You

Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

Before you apply, consider if you can:

• Care deeply about what you do and about making commerce better for everyone
• Excel by seeking professional and personal hypergrowth
• Keep up with an unrelenting pace (the week, not the quarter)
• Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
• Bring critical thought and opinion
• Put AI agents and tools to work on the tasks they’re built for, and focus on the work only humans can do
• Embrace differences and disagreement to get shit done and move forward
• Work digital-first for your daily work

We may use AI-enabled tools to screen, select, and assess applications. All AI outputs are reviewed and validated by our recruitment team.