Senior Solution Consultant

Genesys; Chicago (IL); Remote; USD 100,000 - 175,000; Full time

Benefits offered by this job

Medical Insurance

Telehealth

Flexible work schedules

Career growth opportunities

Open Time Off + 10 holidays

401(k) matching

Adoption Assistance

Fertility treatments

Job summary

Genesys is seeking a Solutions Consultant to design and deliver AI-powered customer experience solutions. You will run user workshops, craft demos, and guide customers through implementation, ensuring value and adoption across business units.

The role combines technical storytelling with hands-on solution design, offering flexible work arrangements and a collaborative team environment.

Qualifications

• A passion for technology and helping people solve problems.
• Interpersonal communication and polished verbal and written communication.
• Ability to work in a fast-paced, cross-functional team and multitask with attention to detail.
• Knowledge of IT concepts, software standards, and networking technologies.
• Willingness to travel up to 50% and experience with Cloud/SaaS is preferred.

Responsibilities

• Run workshops with business users to uncover gaps and opportunities, define projected benefits and present outcomes to stakeholders.
• Create a customized demo and tell the story that showcases the solution.
• Stay up to date on Genesys products and industry best practices to advise the customer through the implementation process.

Skills

Interpersonal communication

Verbal and written communication

Cross-functional teamwork

Multitasking & prioritization

IT concepts & networking

Travel up to 50%

Education

Bachelor’s degree

Tools

CRM integration experience

Job description

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. Do you have a passion for solving problems and understanding what customers need? Are you interested in working in an evolving technical space where you bring in new ideas to help your customers transform and innovate their business? As a Solutions Consultant, you will listen to customers to understand their needs and create compelling business solution roadmaps. We look for individuals who have a proven track record of finding creative ways of solving complex problems.

Why work for Genesys? You will showcase your technical expertise and creative talents by developing and presenting dynamic demonstrations to the executives, stakeholders and key influencers. You will have a unique opportunity to understand our customers' strategies and help them drive their business using our unique solutions. You will have flexibility and independence in designing your work. You will be able to access on-demand and in-person training. You will have the internal resources you can call on to help you understand and solve technical challenges. You will have the ability to work closely with other brilliant individuals to collaboratively solve complex technical problems.

What will you be doing?

Discover

You will run workshops with business users to uncover gaps and opportunities, define the projected benefits and present the outcomes to all stakeholders.

Design

You will create a customized demo and have the opportunity to tell the story that showcases the solution.

Learn

You will stay up to date on Genesys products and industry best practices that will allow you to continue to advise the customer through the implementation process to ensure value.

What do you need to have to be successful?

• A passion for technology and helping people solve problems
• Interpersonal communication, polished verbal and written communication
• Ability to work in a fast-paced, cross-functional team environment and able to multitask, prioritize and be detail-oriented
• Have the technological know-how of IT-concepts, software-standards as well as database and networking technologies
• Ability to understand customers security needs and articulate a solution
• Bachelor’s degree and 5+ years of work experience, preferred experience implementing or integrating with CRMs and/or software implementation or coding experience
• Ability to travel up to 50%
• Experience working with Cloud or SaaS company preferred

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $99,600.00 - $175,200.00

Benefits:

• Medical, Dental, and Vision Insurance.
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments

About Genesys:

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.

Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [e-mail]. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase. Our AI-powered platform connects people, systems, data and AI to help businesses work smarter, respond faster and create more meaningful interactions.

Stay connected to learn how we're applying AI to real customer experience challenges and hear about future opportunities.