Senior Solution Consultant

Genesys Cloud Services, Inc.; Chicago (IL); On-site; USD 100,000 - 175,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Telehealth

Flexible work schedules

Work from home opportunities

Career growth opportunities

Paid holidays

401(k) matching

Adoption Assistance

Fertility treatments

Job summary

Genesys seeks a Solutions Consultant to translate customer needs into compelling business solutions. You will run workshops, design customized demos, and guide customers through implementation of Genesys AI-powered experiences.

You will collaborate across cross-functional teams, present to executives, and stay current with product best practices while traveling up to 50% to engage clients.

Qualifications

• Bachelor's degree and 5+ years of work experience, preferred experience implementing or integrating with CRMs and/or software implementation or coding experience.
• Ability to travel up to 50%.
• Experience working with Cloud or SaaS company preferred.
• Interpersonal communication, polished verbal and written communication.
• A passion for technology and helping people solve problems.

Responsibilities

• Run workshops with business users to uncover gaps and opportunities, define the projected benefits and present the outcomes to all stakeholders.
• Create a customized demo and have the opportunity to tell the story that showcases the solution.
• Stay up to date on Genesys products and industry best practices that will allow you to continue to advise the customer through the implementation process to ensure value.

Skills

Tech passion

Interpersonal communication

Cross-functional teamwork

IT concepts & networking

CRM integration experience

Education

Bachelor's degree

Job description

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.

Do you have a passion for solving problems and understanding what customers need?

Are you interested in working in an evolving technical space where you bring in new ideas to help your customers transform and innovate their business? As a Solutions Consultant, you will listen to customers to understand their needs and create compelling business solution roadmaps.

We look for individuals who have a proven track record of finding creative ways of solving complex problems.

Why work for Genesys?

• You will showcase your technical expertise and creative talents by developing and presenting dynamic demonstrations to the executives, stakeholders and key influencers.
• You will have a unique opportunity to understand our customers' strategies and help them drive their business using our unique solutions.
• You will have flexibility and independence in designing your work.
• You will be able to access on-demand and in-person training.
• You will have the internal resources you can call on to help you understand and solve technical challenges.
• You will have the ability to work closely with other brilliant individuals to collaboratively solve complex technical problems.

What will you be doing?

Discover

You will run workshops with business users to uncover gaps and opportunities, define the projected benefits and present the outcomes to all stakeholders.

Design

You will create a customized demo and have the opportunity to tell the story that showcases the solution.

Learn

You will stay up to date on Genesys products and industry best practices that will allow you to continue to advise the customer through the implementation process to ensure value.

What do you need to have to be successful?

• A passion for technology and helping people solve problems.
• Interpersonal communication, polished verbal and written communication.
• Ability to work in a fast-paced, cross-functional team environment and be able to multitask, prioritize and be detail-oriented.
• Have the technological know-how of IT-concepts, software-standards as well as database and networking technologies.
• Ability to understand customers security needs and articulate a solution.
• Bachelor's degree and 5+ years of work experience, preferred experience implementing or integrating with CRMs and/or software implementation or coding experience.
• Ability to travel up to 50%.
• Experience working with Cloud or SaaS company preferred.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$99,600.00 - $175,200.00

Benefits:

• Medical, Dental, and Vision Insurance.
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments

Working at Genesys

• AI at enterprise scale- Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+new AI features were released in the last fiscal year.
• A flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally - Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.
• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
• Next, you'll meet the hiring manager and other members of the interview team.
• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

About Genesys:

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [e-mail].

You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.