Senior Solution Architect, Salesforce, Enterprise Solutions & Services, Wharton Computing

University of Pennsylvania; United States; Remote; USD 83,000 - 111,000; Full time

Job summary

A prestigious university in Philadelphia is seeking a Senior Solution Architect for Wharton Computing to lead Salesforce implementations. The role involves strategic planning, user management, and enhancing system performance. Ideal candidates will have 3-5 years of experience, relevant Salesforce certifications, and strong problem-solving abilities. The position offers a competitive salary range of $83,500 to $110,011 annually, along with a comprehensive benefits package.

Benefits

Competitive benefits package

Dynamic working environment

Qualifications

• 3-5 years of Salesforce experience or equivalent education.
• Salesforce Administrator, Platform App Builder, and Platform Developer I certifications required.
• Strong analytical and problem-solving abilities.

Responsibilities

• Lead implementation of Salesforce projects and ensure alignment with goals.
• Design security models and manage user access.
• Maximize user adoption and support high ROI for Salesforce tools.

Skills

Salesforce administration

Analytical skills

Communication skills

Problem-solving

Ability to work in dynamic environments

Education

Bachelor’s degree

Tools

Salesforce

Jira

Job description

Job Title

Senior Solution Architect, Salesforce, Enterprise Solutions & Services, Wharton Computing

Pay Competitive

Employment type Full-Time

Job Description

• Req#: JR00104100

Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. Penn offers a competitive benefits package and a dynamic working environment within the city of Philadelphia. This posting describes the role and the qualifications for a Senior Solution Architect for Wharton Computing supporting Salesforce implementations that modernize sales, quote-to-cash, and revenue management processes.

Responsibilities

• Lead the strategic planning and implementation of transformative technology projects, focusing on Salesforce-based tools (Sales Cloud, Service Cloud, EDA, and related components). Architect and configure technical solutions on the Salesforce platform using custom objects, Flow, Lightning Web Components, and APEX code; ensure data alignment with stakeholders' goals and establish integrations with other information management systems.
• Design and manage security models and user management, including activation of new users, user profiles, roles, and permission sets; implement security measures such as Salesforce Shield. Oversee system maintenance, upgrades, and documentation projects; identify opportunities for continuous improvement through system measurements and analysis.
• Drive end-to-end initiatives, maximize user adoption and value realization, and support high ROI for Salesforce tools. Collaborate with Wharton Computing, Finance & Administration, and business stakeholders to align technology initiatives with organizational objectives.
• Lead special projects, including proofs of concept/value (POCs/POVs) for innovative tools and features. Manage vendor partnerships and conduct system audits; stay current with latest Salesforce features and functionality. Provide strategic recommendations for continuous system and process improvements to align technology with Wharton’s strategic goals.
• Execute additional strategic responsibilities as assigned to contribute to the school’s technological advancement.

Required Qualifications & Skills

• Bachelor’s degree and 3-5 years of Salesforce work experience or equivalent combination of education and experience.
• Salesforce Administrator, Platform App Builder, and Platform Developer I certifications required.
• Hands-on Salesforce administration experience focused on custom objects, permissions, and data management.
• Proficiency in building flows using Flow Builder or similar tools; experience creating complex workflows and automated processes.
• Strong analytical and problem-solving abilities; ability to translate business challenges into scalable Salesforce solutions.
• Excellent communication skills; ability to collaborate with stakeholders at technical and non-technical levels.
• Ability to thrive in a dynamic environment with multiple projects and shifting priorities.

Preferred Skills

• Additional Salesforce certifications: Experience Cloud Consultant
• Comfortable writing APEX.
• Experience with the EDA data model (at least one year).
• Experience using Jira to manage workload.
• Experience with Gearset and Testrail.
• Experience working in the Higher Education field.

Additional Information

• Please note: Quarterly night or weekend hours may be required to facilitate major deployments or feature releases, but effort will be made to keep this to regular business hours.
• Job Location: Philadelphia, Pennsylvania
• Department / School: Wharton School
• Pay Range: $83,500.00 - $110,011.00 Annual

Benefits and Equal Opportunity

The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin, disability, veteran status or any class protected under applicable federal, state, or local law.

Background checks may be required after a conditional job offer. A description of benefits is available in the University benefits materials.