Senior Solution Architect (Field Service)

Coastal; Palm Coast, Atlanta, Tysons, Lexington (FL, GA, VA, KY); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible working hours

Remote flexible work

401K with Company Match

Medical, Vision, & Dental coverage

Bonus opportunities

Continuing education reimbursements

Job summary

Coastal is seeking a Senior Solution Architect, Field Service to own the overall technical solution design and provide guidance across Salesforce and related SaaS apps. You will lead discovery sessions, translate needs into architecture, and support pre-sales with scope and costing.

You will collaborate with project teams, ensure best practices, and maintain Salesforce certifications while driving client success and delivery excellence.

Qualifications

• 4-6 years of advanced Salesforce Field Service Cloud implementation experience.
• 5+ years as Senior Consultant or equivalent implementing Salesforce solutions.
• 3-5 years experience scoping and costing Field Service Cloud projects.
• Strong knowledge of Salesforce core platform and modules.
• Active Salesforce certifications (Admin, Sales Cloud, Service Cloud) preferred.

Responsibilities

• Design a solution leveraging Salesforce product features and best practices.
• Deliver architecture diagrams and technical docs; oversee build tasks and dashboards.
• Scope projects with stakeholders, define requirements, timelines and cost models.
• Collaborate with Delivery and Account Executives to scope sales proposals.
• Guide and mentor Coastal team members and drive client satisfaction.

Skills

Salesforce Field Service

Solution design

Client facing

Project scoping

Salesforce admin

Education

Bachelor's degree

Tools

Conga

DocuSign

AccountingSeed

Job description

Senior Solution Architect (Field Service)

We are looking for a Senior Solution Architect, Field Service to help us support our continued growth. The Solution Architect is responsible for owning the overall design of the technical solution as well as recommending best practice solutions based on client needs. They provide technical guidance to the development of Salesforce.com and other SaaS applications to support business and product strategies. A Solution Architect facilitates discovery sessions to understand client processes and challenges and translates findings into technical requirements supported by a documented solution design. They provide thoughtful leadership and communication to project and client team members in order to build the foundation as a trusted partner.

The Senior Solution Architect, Field Service will also play an integral part of the pre-sales process in identifying high-level need, project scope and costing.

Responsibilities

• Responsible for designing a solution to leverage Salesforce product, features, and best practices extended with custom components to meet customer needs.
• Delivers technical and non-technical documentation for assigned projects, with relevant architecture diagrams (data models, high-level architecture, integration architecture, etc.)
• Responsible for overall solution design, build task development, estimating effort to complete build tasks and oversight of reporting/dashboard creation and UAT.
• Scopes and estimates projects by collaborating with stakeholders to define business requirements, assess technical feasibility, and develop accurate project timelines, resource plans, and cost models.
• Familiarity with the difference between declarative and programmatic development, partner applications (i.e. Conga, DocuSign, AccountingSeed, etc), and general AppExchange products and when it is appropriate to use each in relation to customer requirements.
• DemonstratestheabilitytoperformSalesforce administration/configuration/datamigrationdutiesasneeded.
• Works effectively individually and with Coastal team members and client members toward customer satisfaction and success.
• Act as a solution SME, working with Delivery leadership and Account Executives to accurately scope sales proposals.
• Partner with Project Managers to encourage a collaborative environment with delivery and customer project teams.
• Seeks opportunities to develop professional and technical skills, while also providing guidance and support to Coastal team members for technical and professional growth
• Achieves and maintains necessary Salesforce technical certifications and Salesforce partner certifications.

Required Skills, Education and Experience

• 4-6 years of advanced skills in Salesforce Field Service Cloud Implementation and exposure to Project Scoping
• 5+ years experience in a Senior Consultant (or equivalent seniority) implementing Salesforce Solutions
• Must have 3-5 years experience scoping and costing Field Service Cloud projects.
• DemonstratestrongcompetenciesaroundthecoreSalesforce.complatform
• Applied knowledge of Salesforce and the Sales, Services, and Marketing functions
• Active Salesforce Administrator, Sales Cloud Consultant, and Service Cloud Consultant Certification required, minimum 4x certified preferred
• AdditionalSalesforce.comcloudknowledgespecifictoindustry/verticals(NonprofitCloud,EducationCloud, MarketingCloud,CommunityCloud,CPQ,FieldService,etc.)preferred
• Previous experience with software development life cycle (SLDC), Agile or Hybrid preferred
• Ability to create entity relationship and object relationship diagrams to demonstrate design concepts and tools
• Excellent organizational skills and ability to handle multiple tasks simultaneously
• Experience being client-facing and/or acting as an internal project leader and managing multiple stakeholders
• Ability to develop practical solutions and methodologies on the Salesforce platform
• Must have full-time permanent US work authorization
• Note - Determination of Senior will be based upon the candidates’ previous relevant experience and depth of skills, and will be determined through our skills interview process.

Additional Requirements

• Bachelor's Degree preferred, or equivalent experience
• Experience with Field Service Cloud preferred
• Travel, as required by client or project milestones
• Demonstrates a basic level of knowledge of common enterprise systems CRM or ERP

Why Coastal, and what we offer:

• Flexible working hours with an emphasis on a life-work balance (in that order!)
• Remote flexible work; plus company office locations in Palm Coast, FL; Atlanta, GA; Tysons, VA & Lexington, KY; travel as required to client locations
• Unlimited Paid Time Off (RTO), 401K with Company Match, and Medical, Vision, & Dental coverage
• Competitive quarterly bonus opportunities
• Continuing education and certification reimbursements, specifically within the Salesforce and Snowflake ecosystems; plus occasional in-house competitions with spot bonuses
• A flexible and fun team culture! We value transparency, support, flexibility, growth, teamwork, fun, and so much more
• Frequent team and culture activities, virtual & in-person, including Lunch and Learns, Happy Hours, team-building events
• Monthly All-Hands calls to bring the company together, and an open-door leadership policy with access to mentorship and guidance
• Opportunities for accelerated growth, networking, and career guidance and support
• Trust, transparency and respect across all levels of the company

Coastal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.