Senior Solution Architect (Consumer Goods Cloud/Trade Promotion Management)

Salesforce, Inc.; United States; Remote; USD 180,000 - 240,000; Full time

Job summary

Salesforce, Inc. is seeking a Sr. Solution Architect to lead one or more workstreams in complex enterprise engagements, partnering with clients to define vision and deliverables.

You will serve as a hands-on advisor, combining Salesforce product knowledge, industry experience, and AI toolchain expertise to drive value and ROI. You will work with customers and teams from various levels, including C-suite, to understand requirements, craft comprehensive solutions, and remove roadblocks while

Qualifications

• 10+ years experience on enterprise projects across the full lifecycle.
• 3+ years experience in Consumer Goods with CG cloud and Retail Execution knowledge.
• Extensive experience configuring and customizing the Salesforce platform.
• Experience with AI toolchains (e.g., Claude, Cursor, Elements Cloud).
• Proven ability to lead discovery sessions, write user stories and provide detailed designs.
• Strong presentation and communication skills for diverse stakeholder groups.
• Detail-oriented with the ability to learn quickly and adapt to new concepts.

Responsibilities

• Serve as a trusted advisor to the client.
• Guide customers and colleagues in deploying emerging technologies that drive business value.
• Guide agents to support delivery.
• Collaborate and communicate complex concepts across client organizations.
• Identify and proactively manage risk and drive issues to resolution.
• Manage customer expectations; negotiate solutions with customers and partners.
• Review project direction to keep programs on track and solutions maintainable.
• Drive program vision and advise on Salesforce platform strategies.

Skills

Project leadership

Stakeholder management

Communication skills

Presentation skills

Tools

Salesforce platform

UML diagrams

Job description

Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

About

The Sr. Solution Architect leads one or more workstreams in sophisticated enterprise customer engagements, partnering with key collaborators to drive and achieve the vision while completing key deliverables. They serve as hands‑on advisors, using strong communication skills, solution and/or technical knowledge, Salesforce product knowledge, industry experience, consulting experience, and knowledge of their client’s business to deliver customer return on investment. Solution Architects are strong presenters and facilitators that are able to co‑create the vision and own the execution with the customer as well as acquire customer acceptance of the delivered solution. They are capable of driving difficult conversations and removing roadblocks to implement the business strategies. They are proficient at analyzing issues and obstacles to resolve root cause, and can identify appropriate corrective action. They connect with technical and business customers from all levels through C‑suite. On a day to day basis, they interact with customer product owner, business process owner and technical resources to understand requirements, analyze information, and craft comprehensive solutions. They also show a strong understanding of typical business challenges or common objectives faced by customers within the industry. Solution Architects are stewards of the Professional Services Methodology. They engage with Customer Success and Product teams to ensure the solutions are driving the most effective achievement of the value objectives. Solution Architects supply to thought leadership and standard methodologies by engaging with the cloud‑specific practices teams. They will chip in both internally in their Community and externally in the marketplace.

Your Impact

Salesforce Professional Services is looking for a Sr. Solution Architect with Consumer Goods Cloud experience. As a Sr. Solution Architect, you will be serving as a strategic advisor and Salesforce product and platform expert to the company’s largest, most complex enterprise customers.

Responsibilities

• Serve as a trusted advisor to the client
• Guide customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value
• Guiding agents to support delivery
• Work collaboratively and having very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking across various levels of a client organization
• Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution
• Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners
• Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward
• Drive a program vision while advising and articulating program/project strategies to enable technologies including the Salesforce platform

Minimum Qualifications

• 10+ years of relevant experience in enterprise-level projects using both waterfall and agile software development methodologies throughout the whole life cycle with repeated and demonstrable success
• 3+ years experience in Consumer Goods with practical CG cloud experience and deep understanding of Retail Execution and Trade Promotion Management
• Extensive experience with configuration and customization on the Salesforce platform
• Ability to drive agentic delivery, with experience in AI toolchains (eg. Claude, Cursor, Elements Cloud, etc.)
• Expert level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes
• Experience leading discovery sessions, defining business requirements, writing user stories and providing detailed system and functional designs
• Experience in documenting business processes and wire‑framing system designs using process flow diagram tools, UML, sequence diagrams, etc. as well as making recommendations for future state improved processes and system designs
• Strong presentation skills; able to effectively present a point of view and clearly articulate the rationale to a variety of stakeholders
• Detail‑oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies
• Strong communication skills, both written and verbal; able to effectively develop materials that are appropriate for the audience
• Must be a team player as demonstrated through a customer qualification of a large scale/enterprise implementation with