Senior Solution Architect - Marketing Cloud

Leadout Capital; Illinois; On-site; USD 120,000 - 180,000; Full time

Job summary

Leadout Capital is seeking a Salesforce Professional Services Solution Architect to champion our PACE industry, focusing on Marketing Cloud for large, complex enterprise customers. You will lead workstreams and act as a trusted advisor, combining hands-on architecting with strategic guidance to realize customer ROI.

You’ll co-create solutions, drive delivery, and navigate difficult conversations while collaborating with stakeholders at all levels, including C-suite, with frequent travel up to

Qualifications

• Extensive configuration and customization experience with Marketing Cloud.
• Experience guiding delivery with AI toolchains (Claude, Cursor, Elements Cloud).
• Ability to define system architecture landscape and close gaps to end-states.
• Experience leading discovery sessions and writing user stories.
• Document business processes with diagrams and wireframes; UML/sequence diagrams.
• Strong presentation skills and ability to communicate with diverse stakeholders.
• Team player with large-scale enterprise implementation exposure.
• Willingness to travel up to 50%.

Responsibilities

• Serve as a strategic, trusted advisor for our PACE clients, leveraging Marketing Cloud expertise.
• Guide customers and colleagues in deploying emerging technologies to drive value.
• Guide agents to support delivery outcomes.
• Collaborate with teams and communicate complex concepts across client organizations.
• Identify and proactively manage risk and drive issue resolution.
• Manage customer expectations and negotiate complex solutions with partners.
• Review project direction, artifacts, and ensure solutions are maintainable.
• Drive program vision and articulate strategies to enable Salesforce technologies.

Skills

Marketing Cloud experience

Solution architecture

Executive-level communication

Risk management

Stakeholder engagement

Education

Bachelor’s degree or foreign degree equivalent

Tools

Claude AI

Cursor AI

Elements Cloud

Job description

The Experience

Join Salesforce Professional Services as a Solution Architect championing our PACE (Product, Automotive, Consumer, Energy) organization. You’ll serve as a trusted strategic advisor and platform expert focusing on Marketing Cloud for our largest, most complex enterprise customers.

The Solution Architect is able to lead a workstream in sophisticated enterprise customer engagements, partnering with key collaborators to drive and achieve the vision while completing key deliverables. The Sr. Solution Architect leads one or more workstreams in sophisticated enterprise customer engagements, partnering with key collaborators to drive and achieve the vision while completing key deliverables. They serve as hands‑on advisors, using strong communication skills, solution and/or technical knowledge, Salesforce product knowledge, industry experience, consulting experience, and knowledge of their client’s business to deliver customer return on investment.

Solution Architects are strong presenters and facilitators that are able to co‑create the vision and own the execution with the customer as well as acquire customer acceptance of the delivered solution. They are capable of driving difficult conversations and removing roadblocks to implement the business strategies. They are proficient at analyzing issues and obstacles to resolve root cause, and can identify appropriate corrective action. They connect with technical and business customers from all levels through C‑suite. On a day to day basis, they interact with customer product owner, business process owner and technical resources to understand requirements, analyze information, and craft comprehensive solutions. They also show a strong understanding of typical business challenges or common objectives faced by customers within the industry.

What You’ll Actually Be Doing

• Serve as a strategic, trusted advisor for our PACE (Product, Automotive, Consumer, Energy) industry clients, leveraging deep expertise in Marketing Cloud.
• Guide customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value
• Guiding agents to support delivery outcomes
• Work collaboratively and having very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking across various levels of a client organization
• Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution
• Manage customer expectations; negotiate solutions to complex problems with both the customer and third‑party partners
• Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward
• Drive a program vision while advising and articulating program/project strategies to enable technologies including the Salesforce platform

You’re Our Person If…

• Extensive experience with configuration and customization with Marketing Cloud
• Ability to drive agentic delivery, with experience in AI toolchains (eg. Claude, Cursor, Elements Cloud, etc.)
• Expert level experience defining the system architecture landscape, identifying gaps between current and desired end‑states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes
• Experience leading discovery sessions, defining business requirements, writing user stories and providing detailed system and functional designs
• Experience in documenting business processes and wire‑framing system designs using process flow diagram tools, UML, sequence diagrams, etc. as well as making recommendations for future state improved processes and system designs
• Strong presentation skills; able to effectively present a point of view and clearly articulate the rationale to a variety of stakeholders
• Detail‑oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies
• Strong communication skills, both written and verbal; able to effectively develop materials that are appropriate for the audience
• Must be a team player as demonstrated through a customer qualification of a large scale/enterprise implementation with multiple work streams
• A great listener with the ability to communicate with people in diverse roles
• Resourceful and innovative thinker who can work through and solve problems
• Travel up to 50%

Even Better If…

• Bachelor’s degree (or its foreign degree equivalent) in a Technology, Engineering (any field) or a related quantitative discipline. Equivalent demonstrable work experience in lieu of a degree will be considered
• Proven results in delivering high value business outcomes utilizing an agile approach
• Proven results leading customer and/or partner success stories
• Relevant Salesforce certifications & Accreditations
• Consulting experience is strongly recommended