Senior Solution Architect _ Cloud (Enterprise Observability & Service Management)

Tata Consultancy Services; Edison (NJ); On-site; USD 191,000 - 226,000; Full time

Job summary

A leading IT services company is seeking a Senior Solution Architect specializing in Cloud technologies. The role involves leading pre-sales engagements, defining strategies for observability and AIOps, and driving automation initiatives with emerging technologies. This position requires extensive experience in IT operations, particularly with ServiceNow and related tools, while offering a competitive salary range of $191,888 to $225,750 annually.

Qualifications

• 12+ years in IT, with 6+ years in Observability, AIOps, IT Automation, and ServiceNow ITOM.
• Hands-on experience with major observability tools.
• Experience designing CI/CD and observability pipelines.

Responsibilities

• Lead pre-sales engagements and transformation initiatives.
• Architect scalable, multi-cloud native IT operations solutions.
• Drive AI-led automation across service management.

Skills

Observability

AIOps

IT Automation

ServiceNow ITOM

CI/CD

Analytical Skills

Tools

Splunk

Dynatrace

Datadog

ServiceNow

Job description

Senior Solution Architect _ Cloud (Enterprise Observability & Service Management)

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Senior Solution Architect _ Cloud (Enterprise Observability & Service Management)

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• Lead pre-sales engagements and transformation initiatives in IT operations with C-level stakeholders
• Define GTM strategies for modern observability and AIOps solutions
• Drive AI-led automation using GenAI, RPA, and intelligent workflows across service management
• Evaluate emerging technologies (AI/ML, FinOps, LLMs) and define future-state ITOM strategies
• Conduct executive briefings, workshops, and evangelize observability modernization
• Design and implement service management frameworks across Incident, Problem, Change, and CMDB
• Integrate Observability with ITSM processes to enable proactive and automated operations
• Align infrastructure performance with SLAs and business KPIs using service mapping and analytics
• Drive ServiceNow-based transformations including Discovery, Event Management, and Service Mapping
  
  

Job Description

Key Responsibilities

• Lead pre-sales engagements and transformation initiatives in IT operations with C-level stakeholders
• Define GTM strategies for modern observability and AIOps solutions
• Architect scalable, multi-cloud native IT operations solutions using Splunk, Dynatrace, Datadog, etc.
• Drive AI-led automation using GenAI, RPA, and intelligent workflows across service management
• Evaluate emerging technologies (AI/ML, FinOps, LLMs) and define future-state ITOM strategies
• Conduct executive briefings, workshops, and evangelize observability modernization
• Design and implement service management frameworks across Incident, Problem, Change, and CMDB
• Integrate Observability with ITSM processes to enable proactive and automated operations
• Align infrastructure performance with SLAs and business KPIs using service mapping and analytics
• Drive ServiceNow-based transformations including Discovery, Event Management, and Service Mapping
  
  

Qualifications

Mandatory Skills-

Experience

• 12+ years in IT with 6+ years in Observability, AIOps, IT Automation, and ServiceNow ITOM.
• Hands-on with Splunk, Dynatrace, Datadog, ServiceNow, Broadcom, OpenText.
• Experience designing CI/CD and observability pipelines in DevOps/SRE models.
• ITSM Process Design (Incident, Change, Problem), CMDB, Service Mapping.
• Integration of observability tools with service workflows and automation. Personal Attributes:
• Thought leadership and solutioning mindset
• Highly collaborative, with strong articulation skills for executive and technical audiences
• Strategic thinker, proactive, quick learner, and driven by innovation
• Highly motivated and results oriented.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Excellent organizational and time management skills.
• Proactive and adaptable to change.
• Customer-centric approach.
• Strong ethical standards.
• Ability to learn quickly. Desired Skills:
• Strong knowledge of workflow orchestration, AI-driven ITSM, RPA, Chatbots
• Familiarity with GenAI, LLMs, FinOps, and automation in hybrid/multi-cloud environments
• Proficiency with tools like BMC Helix, Jira, ServiceNow Discovery, CMDB
  
  

Salary Range: $191,888-$225,750 a year

#

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  IT Services and IT Consulting

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