Senior Solution Architect

Elevance Health; Severn (MD); Hybrid; USD 154,000 - 222,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) + match

Stock purchase plan

Life insurance

Wellness programs

Job summary

Elevance Health is seeking a Senior Solution Architect to craft platform and component architectures, translating business needs into coherent technical designs. The role blends data, security, and integration strategies across the enterprise, with a strong emphasis on collaboration in a hybrid work setting.

The ideal candidate has 7+ years in architecture/design, a BA/BS in IT or CS, and hands-on experience with AI-enabled solutions, IVR technologies like Genesys, and workforce management.

Qualifications

• Requires a BA/BS degree in Information Technology, Computer Science or related field and 7+ years in architecture/design in relevant tech disciplines.
• Experience leading teams in designing AI-enabled solutions and modern architectures is preferred.
• Healthcare industry experience is a plus, with familiarity in contact center technologies.

Responsibilities

• Recommends technologies based on business value and ROI and guides implementation.
• Establishes architecture vision for platform components and enterprise alignment.
• Oversees platform-level conceptual architecture and security design.
• Coordinates data, application, and technical architecture across initiatives.
• Develops architectural blueprints and roadmaps aligned to business strategy.
• Explains cost, value, and competitiveness of architectural directions.

Skills

AI-enabled solutions

Generative AI

LLM-based applications

RAG architectures

Automation

Analytics

Intelligent workflows

Healthcare industry experience

Education

BA/BS degree in Information Technology, Computer Science or related field

Tools

Genesys IVR

Workforce Management

Job description

Senior Solution Architect

Hybrid: This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

The Senior Solution Architect creates architectural solutions that articulate the business context, conceptual design, and component-level logical design.

How you will make an impact:

• Recommends new technologies based upon business value drivers and return on investment; drives new technologies towards implementation and exploitation.
• Establishes overall architecture vision for the platform and ensures specific components are appropriately designed and leveraged; contributes to the holistic vision of Enterprise Architecture.
• Understands the construction of platform architecture components and is accountable for overseeing the architecture solution design.
• Coordinates all platform-level conceptual architecture components (e.g., data architecture, application architecture, technical architecture).
• Defines, communicates and drives security architecture design and monitors compliance to enterprise-level architectural standards.
• Defines systems, technical and application architectures for new strategic initiatives; develops and maintains an architectural blueprint and evolutionary roadmap that defines and communicates the strategic direction for these architectures in support of business and technical strategies; able to explain how the roadmap maintains and delivers cost effectiveness, business value, and competitiveness.

Minimum Requirements:

• Requires an BA/BS degree in Information Technology, Computer Science or related field of study and a minimum of 7 years of experience in architecture/design in relevant technology disciplines; or any combination of education and experience, which would provide an equivalent background.

Preferred Skills, Capabilities, and Experiences:

• Health care industry experience.
• Supporting Contact Centers, IVR (Genesys), Workforce Management.
• Experience leading teams in designing and implementing AI-enabled solutions, including LLM-based applications, RAG architectures, AI agents, intelligent assistants, and decision-support systems.
• Experience identifying opportunities to leverage Artificial Intelligence, Generative AI, Agentic AI, automation, analytics, and intelligent workflows to improve operational efficiency and customer outcomes.
• Experience in defining solution blueprints, architecture patterns, integration strategies, and technical roadmaps that support current and future business capabilities.
• Experience in evaluating emerging technologies and industry trends, recommending innovative solutions based on business value, feasibility, risk, and return on investment.

If this job is assigned to any Government Business Division entity, the applicant and incumbent fall under a `sensitive position' work designation and may be subject to additional requirements beyond those associates outside Government Business Divisions. Requirements include but are not limited to more stringent and frequent background checks and/or government clearances, segregation of duties principles, role specific training, monitoring of daily job functions, and sensitive data handling instructions. Associates in these jobs must follow the specific policies, procedures, guidelines, etc. as stated by the Government Business Division in which they are employed.

For candidates working in person or virtually in the below locations, the salary* range for this specific position is $154,000 - $221,950.

Locations: VA, MD, IL

• The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education, and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state, and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact [e-mail] for assistance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration (https://info.flclearinghouse.com/).