Senior Solar Customer Care Specialist

GAF; Georgetown (TX); In loco; USD 48.000 - 66.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

401k match

Tuition reimbursement

Descrizione del lavoro

GAF Energy is seeking a Customer Care Representative II in Georgetown, TX to serve as an elevated support tier for complex homeowner inquiries, coordinate warranty and service requests, and maintain strong cross-functional communication with Field Operations, Scheduling, and Technical Support.

The ideal candidate thrives in a fast-paced environment, demonstrates empathy, and delivers customer-centric solutions while ensuring accurate CRM records and timely case closure.

Competenze

• 3+ years of experience in customer service or call center roles.
• Experience in solar, renewable energy, or roofing industries preferred.
• Excellent written and verbal communication with cross-functional teams.

Mansioni

• Serve as primary contact for escalated Tier-2 inquiries via phone, email, and ticketing systems.
• Coordinate warranty and service requests with Field Operations and Scheduling.
• Maintain accurate CRM records and post-installation guidance for homeowners.
• Analyze trends and suggest process improvements.
• Ensure high First Contact Resolution through proactive follow-up.

Conoscenze

Customer service

Call center operations

Customer support

Formazione

High School Diploma or GED

Strumenti

Salesforce

Zendesk

Google Workspace

Descrizione del lavoro

GAF Energy is seeking a Customer Care Representative II in Georgetown, TX to serve as an elevated support tier for complex homeowner inquiries, coordinate warranty and service requests, and maintain strong cross-functional communication with Field Operations, Scheduling, and Technical Support.

The ideal candidate thrives in a fast-paced environment, demonstrates empathy, and delivers customer-centric solutions while ensuring accurate CRM records and timely case closure.