Senior Software Technical Support Team Member

ATR - ARENA TECHNICAL RESOURCES; Merrifield (VA); On-site; USD 110,000 - 160,000; Full time

Job summary

Arena Technical Resources, LLC, located in Merrifield, VA, seeks a Senior Software Technical Support Team Member to own the SDLC lifecycle and drive system reliability. Eligibility requires the ability to obtain and maintain a Public Trust clearance with successful government background screening.

Ideal candidates hold a bachelor’s degree and have 8+ years of relevant experience, including 5–7 years in enterprise software development.

Qualifications

• Education: a degree from an accredited College/University is required.
• Certifications: SAFe RTE, SAFe Architect, or PMI-ACP are required.
• Experience: 8+ years in relevant roles; 5–7 years in enterprise software development.

Responsibilities

• Manage the entire SDLC lifecycle.
• Maintain optimal system performance and mitigate risks early.
• Lead projects from assignment to implementation.
• Support management in change management and risk mapping.
• Recommend process improvements.

Skills

Dependency risks

Critical Path Method

Team velocity

Communication

Leadership

Organization

Time management

Budget management

Risk management

Problem-solving

Adaptability

Teamwork

Education

Bachelor's degree

Job description

Job Title: Senior Software Technical Support Team Member
Job Location: Merrifield, VA
Eligibility/Clearance: Ability to obtain and maintain a Public Trust
clearance and successfully pass a thorough Government background
screening process requiring the completion of detailed forms and
fingerprinting.

This position has a U.S. residency requirement. The USPS security
clearance process requires the selected candidate to have resided in the
U.S. (including U.S. Territories) for the last five years as follows:
- U.S. Citizens cannot have left the U.S. (including U.S. Territories)
for longer than 6 months consecutively in the last 3 years (unless
they meet certain exceptions).
- Non-U.S. Citizens cannot have left the U.S. (including U.S.
Territories) for longer than 90 days consecutively in the last 3
years.

WHAT YOU'LL NEED TO SUCCEED:

Education

• A degree from an accredited College/University in the applicable field of services is required.

List of tasks to be performed:

• Responsible for managing the entire SLDC life Cyle.
• Maintaining Optimal System performance and proactively mitigating risks early.
• Takes projects from assignment to implementation.
• Supports management team's efforts in change management, Dependency risks and Critical Path Method to map risk burndown charts.
• Recommend and take action to improve processes.

Required Certifications:

• One of the following:
• SAFe RTE (Release Train Engineer)
• SAFe Architect
• PMI ACP (Agile Certified Practitioner)

Required Skills:

• The Senior Software Engineer will heavily be using these skills:
• Dependency risks and Critical Path Method to map risk burndown charts
• Team velocity and capacity planning
• Communication
• Leadership
• Organization
• time management
• budget management
• risk management
• problem-solving
• adaptability
• teamwork

Required Experience Level:

• 8+ years of relevant experience
• Minimum of 5-7 years' experience in enterprise software development

Arena Technical Resources, LLC, (ATR) is an Equal Opportunity Employer
(EOE) who will provide equal employment opportunity to employees and
applicants for employment without regard to race, ethnicity, religion,
color, sex, pregnancy, national origin, age, veteran status, ancestry,
sexual orientation, gender identity or expression, marital status,
family structure, genetic information, or mental or physical disability.