Senior Software Technical Program Driver - OEM and NCP Escalations

NVIDIA Corporation; Santa Clara (CA); On-site; USD 168,000 - 259,000; Full time

Benefits offered by this job

Equity

Benefits

Job summary

NVIDIA is seeking a Senior Software Technical Program Driver to lead compute software efforts for enterprise, automotive, and NCP customers. You will collaborate with software, hardware, product marketing, and customer teams to streamline development, manage risks, and drive release schedules across multiple streams.

You will work in a fast-paced environment that values technical excellence, strategic thinking, and strong communication.

Qualifications

• Bachelor of Science in Electrical Engineering or Computer Science or equivalent experience.
• 10+ years in a similar role with 5+ years driving software/hardware customer escalations.
• Hands-on software development experience for hardware platforms.
• Proficiency in Agile software development methodologies.
• Proven track record delivering complex products to customers.
• Ability to work independently with minimal guidance.
• Proven ability to resolve technical and resource issues creatively.
• Strategic and tactical thinking with consensus-building abilities.
• Knowledge of software engineering principles and CM/automation tools.
• Excellent attention to detail and multitasking in a dynamic environment.

Responsibilities

• Collaborate with cross-functional teams to establish streamlined processes for compute software development.
• Work with customers and program managers on software issues and feedback.
• Maintain and improve enterprise support processes.
• Lead status meetings and manage release schedules and plans.
• Coordinate with HW, firmware, and software teams across time zones.
• Translate customer requirements into actionable tasks and inform on issue statuses.
• Develop risk management strategies for multiple parallel work streams.
• Enhance product development and software release processes for efficiency.

Skills

Agile methodologies

Escalation management

Software development

Strategic thinking

Communication skills

Education

BS in Electrical Engineering or Computer Science

Tools

Configuration management tools

Automation tools

Productivity tools

Job description

We are seeking a skilled, motivated Senior Software Technical Program Driver to lead our efforts in crafting innovative compute software solutions for key sectors. Our work has made major impact in various fields, and is used across leading enterprise customers, academic institutions, start-ups, and industry. We need passionate, hard-working, and creative people to help us reach our engineering goals!

What you will be doing:

• Collaborate closely with Software Development Managers, Engineers, Product Marketing, Customer Program Management, Quality Assurance, and other logistics personnel to establish and implement streamlined processes for the development of advanced Compute software solutions for cloud service providers, automotive and NCP customers.
• Work closely with Customers and Customer Program Managers on software issues, including technical feedback from NCPs and partners.
• Additionally, you will be responsible for the continuous improvement and maintenance of all processes related to enterprise support.
• Lead status meetings, proactively addressing challenges, addressing customer concerns, and serving as the central point of contact for building and upholding release schedules and the prioritized release plan of record.
• Partner with multi-functional teams throughout the company to strategically plan and drive software objectives for the team.
• In this role, you will collect requirements, help define priorities, drive planning and scheduling for all phases of the software development lifecycle.
• Develop and maintain schedules, proactively identifying risks and formulating risk management strategies for multiple parallel work streams.
• Take lead in enhancing existing product development and software release processes, while collaborating with engineering management to optimize the development workflow for maximum engineering efficiency.
• You will have the opportunity to partner with diverse technical groups, spanning all organizational levels.
• Internally translate customer requirements into actionable achievements and tasks, ensuring customers are continually informed about issue statuses.
• Collaborate with various internal teams and third-party partners across different time zones, as necessary, to resolve customer issues and oversee customer releases.

What we need to see:

• Bachelor of Science in Electrical Engineering or Computer Science or equivalent experience.
• 10+ years proven experience in a similar or related role with 5+ years of experience in driving down Software / Hardware customer escalations.
• Hands on experience with software development for hardware platforms.
• Proficiency in Agile software development methodologies.
• Demonstrated success in delivering complex products to customers.
• Ability to work independently and actively with minimal guidance.
• Proven experience to creatively resolve technical and resource issues.
• Ability to think strategically and tactically and to build consensus to ensure program success.
• Comprehensive understanding of software engineering principles, including experience with widely-adopted configuration management tools and productivity-enhancing tools and automation processes.
• Exceptional attention to detail and a demonstrated capacity for multitasking, in a dynamic environment with shifting priorities and changing requirements.
• Strong communication and technical presentation skills.

Ways to stand out from the crowd:

• Expertise with Agile SW Development tools.
• Solid understanding of operating systems, datacenter servers, automotive principles and standards.
• Experience developing/managing software application, system software/firmware stack programs is a plus.
• Previous experience coordinating activities across HW, Firmware and Software applications is a plus.
• MBA/PMP Certification/training is a plus.

Your base salary will be determined based on your location, experience, and other objective job-related factors. The expected base salary range for this position is 168,000 USD – 258,750 USD.

You will also be eligible for equity and benefits.

Applications for this job will be accepted at least until November 13, 2026.

NVIDIA uses AI tools in its recruiting processes.

NVIDIA is committed to fostering an inclusive work environment and proud to be an equal opportunity employer.

As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.

Learn more about NVIDIA.