Senior Software Support Engineer Ownership AI-Driven Fixes

Top Echelon Software, LLC; Columbus (OH); On-site; USD 110,000 - 160,000; Full time

Job summary

Top Echelon Software, LLC in Columbus, Ohio, seeks a Senior Software Support Engineer who thrives on hands-on debugging and owning complex production issues across our SaaS platforms. You will work directly with application code, databases, deployments, and cloud infrastructure to diagnose problems, implement fixes, and prevent recurrences.

You’ll collaborate with Software Engineering, QA, DevOps, and Product teams to improve stability and performance, develop automation and AI-assisted tooling,

Qualifications

• 5+ years of experience in software engineering, application support, or production support within a SaaS environment.
• Strong hands-on troubleshooting and debugging skills across application code, databases, and infrastructure.
• Experience with Ruby on Rails, React, TypeScript, SQL/PostgreSQL, and familiarity with AngularJS.
• Experience with Git, CI/CD pipelines, code reviews, logging, monitoring, and root-cause analysis.
• Working knowledge of AWS, Docker, Kubernetes, and authentication/SSO technologies.
• Experience leveraging AI-assisted development tools such as GitHub Copilot, Claude, or similar technologies.
• Strong analytical thinking, technical ownership, and the ability to prioritize and resolve customer-impacting issues.
• Excellent communication skills and the ability to collaborate across technical and nontechnical teams.
• Bachelor's degree in Computer Science, Engineering, or equivalent practical experience.

Responsibilities

• Own complex technical challenges: Lead Tier 3 production support efforts from diagnosis to resolution.
• Troubleshoot and resolve issues involving Ruby on Rails, React/TypeScript, SQL/PostgreSQL, and related tech.
• Perform root-cause analysis across applications, databases, integrations, and infrastructure.
• Collaborate with Engineering, QA, DevOps, Product, and Support to improve stability and reliability.
• Develop scripts, tools, and AI-assisted solutions to streamline troubleshooting and support processes.
• Contribute to product evolution through modernization initiatives and migration to modern frameworks.
• Become a technical expert for the company’s SaaS applications and mentor junior engineers.

Skills

5+ years experience

Troubleshooting

AI-assisted development tools

Excellent communication

Education

Bachelor's degree in CS/Engineering

Tools

Ruby on Rails

React

TypeScript

SQL/PostgreSQL

Git

CI/CD

AWS

Docker

Kubernetes

AngularJS (familiar)

Job description

Top Echelon Software, LLC in Columbus, Ohio, seeks a Senior Software Support Engineer who thrives on hands-on debugging and owning complex production issues across our SaaS platforms. You will work directly with application code, databases, deployments, and cloud infrastructure to diagnose problems, implement fixes, and prevent recurrences.

You’ll collaborate with Software Engineering, QA, DevOps, and Product teams to improve stability and performance, develop automation and AI-assisted tooling,