Senior Software Engineering Manager Conversational AI

9025 CVS Shared Services Resources LLC; Wellesley (MA); On-site; USD 130,000 - 284,000; Full time

Benefits offered by this job

Healthcare benefits

Job summary

CVS Health is seeking an exceptionally skilled Senior Engineering Manager to lead multiple software teams focused on voice and chat bot solutions. You will guide development from requirements to deployment, mentoring engineers, and driving Agile practices to deliver high-quality software that enhances customer experiences.

Ideal candidates have 5+ years leading engineers and 10+ years in cloud-based software with strong skills in modern languages and APIs.

Qualifications

• 5+ years of experience managing engineers.
• 10+ years of designing and building software in cloud environments.
• 10+ years of experience in languages such as Typescript, Python, Java, C#, JavaScript, SQL.
• 10+ years of experience with APIs, microservices, and modern software patterns.
• 5+ years of soliciting complex requirements and managing relationships with key stakeholders.
• 5+ years independently managing deliverables.
• Experience with AI developmental tools.

Responsibilities

• Lead two or more software engineering teams, providing mentorship and ensuring effectiveness.
• Participate in Agile Scrum activities including planning, refinements, daily scrum, and retrospectives.
• Contribute to design reviews and set engineering best practices, including AI tools.
• Collaborate with product teams, architects, and senior engineers on solutions.
• Hire, evaluate, and grow high-performing engineering teams.
• Oversee SDLC and ensure secure, scalable architecture and practices.

Skills

Team leadership

Cloud software design

APIs & microservices

Programming languages

Stakeholder management

AI development tools

Education

Advanced degree in CS/Engineering/AI

Bachelor's degree or equivalent

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

*Only accepting candidates local to Hartford/Wellesley location

Position Summary

We are looking for an exceptionally skilled and Senior Engineering manager. The ideal candidate will have a robust background in constructing and guiding dynamic, talented engineering teams. This role involves coaching and mentoring team members to ensure the delivery of top-tier products and services, specifically within the realms of voice and chat bots. As a Senior Engineering Manager at CVS Health, you'll play a crucial role in building and delivering high-quality software that enhances customer experiences. You'll be involved in all phases of software engineering, from requirements analysis to deployment, while adhering to agile software development methodologies. Collaboration is key, as you'll work closely with cross‑functional teams to deliver integrated solutions that meet the evolving needs of our business. If you are passionate about conversational AI and have a proven track record of leading successful engineering teams in a fast-paced environment, we would love to hear from you.

As a Senior Engineering Manager, you will:

• Partner with leadership, application owners, business partners and peer groups regarding long and short-range technical solutions that meet business objectives
• Lead two or more teams of software engineers, provide mentorship, foster professional growth, and ensure team effectiveness
• Actively participate in Agile Scrum team activities including sprint planning, refinements, daily scrum, and retrospectives
• Get hands‑on as required, participate in code and design reviews, evaluate technical work, and influence towards software engineering best practices, including the use of AI development tools
• Contribute to solution design and architecture, collaborating with product teams, architects, and senior engineers
• Build and develop high‑performing engineering teams by hiring top talent, conducting technical performance evaluations, and fostering a culture of continuous improvement, technical excellence, and knowledge sharing
• Oversee the full software development lifecycle (SDLC), including requirements engineering, system design, development, testing, and deployment, ensuring adherence to modern engineering standards, secure coding practices, and scalable architecture principles

Required Qualifications

• 5+ years of experience managing engineers
• 10+ years of experience with designing and building software engineering solutions in cloud environments
• 10+ years of experience in one or more modern languages, such as Typescript, Python, Java, C#, JavaScript, SQL, etc.
• 10+ years of experience with APIs, microservices, and modern software patterns
• 5+ year(s) of soliciting complex requirements and managing relationships with key stakeholders
• 5+ year(s) of experience independently managing deliverables
• Experience with AI developmental tools

Preferred Qualifications

• Strong communication skills, capable of effectively articulating technical and strategic concepts to multiple stakeholders
• Hands‑on experience with Large Language Models (LLM) and their practical applications in conversational AI
• Experience developing and supporting voice and text chatbots.

Education

• Advanced degree (Master or PhD) in Computer Science, Engineering, AI, or a related field
• Bachelor’s degree or equivalent experience (Highschool diploma plus 4 years relevant work experience)

Pay Range

The typical pay range for this role is: $130,295.00 - $284,280.00. This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short‑term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 01/01/2027

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Our Work Experience

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs but most importantly, it’s our people.

Our employees are self‑disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.