Senior Software Engineer (ServiceNow ITAM/HAM/SAM Developer)

U.S. Bank; San Francisco (CA); On-site; USD 120,000 - 141,000; Full time

Benefits offered by this job

Healthcare

401(k) plan

Paid vacation

Life insurance

Disability insurance

Parental leave

Holiday pay

Job summary

U.S. Bank is seeking a ServiceNow ITAM specialist in San Francisco to design, develop, test, and maintain HAM and SAM solutions while aligning with SDLC and DevOps practices.

You will integrate ServiceNow with CMDB and Discovery, build automated workflows, mentor teammates, and participate in platform modernization. Five to six years of experience and CSA/CAD certifications are preferred.

Qualifications

• Bachelor’s degree or equivalent work experience required.
• Five to six years of relevant experience.
• ServiceNow CSA and CAD certifications preferred.

Responsibilities

• Design, develop, and maintain HAM and SAM within ServiceNow.
• Configure asset lifecycle processes: procurement, deployment, inventory, compliance, retirement.
• Develop integrations between ServiceNow, CMDB, Discovery, procurement systems, and asset platforms.
• Build automated workflows to improve asset governance and remediation.
• Collaborate with stakeholders to implement enterprise asset controls.
• Support license optimization, audits, true-ups, and risk reduction.
• Troubleshoot production issues and improve system reliability and performance.
• Support ServiceNow upgrades, testing, and deployments.
• Lead design reviews, mentor teammates and drive platform modernization.

Skills

ServiceNow ITAM

HAM/SAM

JavaScript

Glide API

Flow Designer

Integration Hub

REST APIs

SOAP

CMDB

Discovery

SDLC

Agile Scrum

Platform governance

Education

Bachelor's degree or equivalent work experience

Tools

ServiceNow

ACLs

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

This position will be responsible for the analysis, design, testing, development and maintenance of best-in-class software experiences. The candidate is a self-motivated individual who can collaborate with a team and across the organization. The candidate takes responsibility of the software artifacts produced adhering to U.S. Bank standards to ensure minimal impact to the customer experience. The candidate will be adept with the agile software development lifecycle and DevOps principles.

Responsibilities

• Design, develop, and maintain ServiceNow ITAM solutions, including Hardware Asset Management (HAM) and Software Asset Management (SAM).
• Configure and support asset lifecycle processes encompassing procurement, deployment, inventory management, compliance, reclamation, and retirement.
• Develop and maintain integrations between ServiceNow, CMDB, Discovery, procurement systems, warehouse solutions, and asset management platforms.
• Build automated workflows and solutions to improve asset governance, compliance monitoring, certification, and remediation processes.
• Collaborate with business stakeholders, governance teams, security partners, and technology organizations to implement enterprise asset management controls.
• Support software license optimization, compliance audits, publisher true-ups, and remediation efforts to reduce risk, maintain compliance, and improve asset utilization across the enterprise.
• Troubleshoot complex production issues, perform root cause analysis, and implement solutions that improve system reliability, scalability, and performance.
• Support ServiceNow platform upgrades, releases, testing, deployment activities, and ongoing platform maintenance.
• Lead technical design reviews, mentor team members, drive best practices, and contribute to platform modernization and continuous improvement initiatives.

Basic Qualifications

• Bachelor’s degree, or equivalent work experience
• Five to six years of relevant experience

Skills & Qualifications

• ServiceNow development experience with strong expertise in IT Asset Management (ITAM).
• Deep experience implementing and supporting ServiceNow Hardware Asset Management (HAM) and Software Asset Management (SAM).
• Strong proficiency with JavaScript, Glide API, Flow Designer, Integration Hub, Business Rules, Script Includes, and Client Scripts.
• Experience with CMDB, ServiceNow Discovery, Asset Lifecycle Management, and Configuration Management processes.
• Expertise developing and supporting REST APIs, SOAP services, and enterprise system integrations.
• Strong understanding of ServiceNow platform architecture, security models, ACLs, update sets, application development, and platform governance.
• Knowledge of asset governance, compliance controls, auditing requirements, operational support, and risk management best practices.
• Experience working within Agile Scrum environments, including sprint planning, backlog refinement, story estimation, testing, deployment, and delivery of solutions through the Software Development Lifecycle (SDLC).
• Demonstrated ability to design scalable ServiceNow solutions using platform configuration best practices while minimizing unnecessary customizations and maintaining long-term platform supportability.
• Proven track record of contributing within highly collaborative teams, proactively supporting teammates, sharing knowledge, and driving successful delivery of team objectives.

Required Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)

Preferred Certifications

• ServiceNow Certified Implementation Specialist – Hardware Asset Management (CIS-HAM)
• ServiceNow Certified Implementation Specialist – Software Asset Management (CIS-SAM)
• ServiceNow Certified Implementation Specialist – IT Asset Management (CIS-ITAM)

Location expectations

This role requires working from a U.S. Bank location three (3) or more days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $119,765.00 - $140,900.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.