Senior Software Engineer - ServiceNow

M&T Bank; South Dakota; On-site; USD 97,000 - 162,000; Full time

Job summary

M&T Bank is seeking a skilled software professional in Buffalo, NY to design, develop, and maintain code within our SDLC framework. You will review PRs, ensure secure, scalable solutions, and collaborate with cross-functional teams to meet business needs.

The role emphasizes ServiceNow development, API integrations, and automation with Flow Designer, ATF, and CI/CD pipelines. A strong background in programming and risk-aware development is required.

Qualifications

• Advanced proficiency in at least one programming language.
• Minimum of 3–5 years in systems analysis and/or application development depending on degree.
• Experience with ServiceNow and API integrations is preferred.

Responsibilities

• Write clean, resilient code within the SDLC framework.
• Review pull requests and manage change control.
• Collaborate with stakeholders to design and implement solutions.
• Develop and maintain secure sources and documentation.
• Participate in architecture discussions and risk mitigation.

Skills

Programming language

Education

Associate’s degree and 5+ years’ systems analysis / development

Bachelor’s degree and 3+ years’ systems analysis / development

7 years education and/or relevant work experience (in lieu of degree)

Tools

ServiceNow

REST API integrations

Flow Designer

ATF

POSTMAN

CI/CD

GitLab

Job description

Overview:

Responsible at the advanced level for writing code and the team’s technical requirements gathering. Independently completes work following banking technology standards and contributes to the overall stability and resiliency of banking technology within the Software Development Lifecycle (SDLC).

Primary Responsibilities:

• Work independently and within the boundaries of the approved Software Development Lifecycle (SDLC) to process, design, and develop applications to solve business needs and minimize risks to the Bank by writing clean and resilient code.
• Regularly review pull requests, provide feedback, and execute on the change management of the request.
• Author organized, clean, efficient, and secure source code at an advanced level in a minimum of one programming language to be verified by a lead software engineer and apply knowledge of appropriate data structure and algorithms to solve business problems.
• Utilize source code management tools to manage and deploy code/ applications and ensure compliance with SDLC policies and support merge conflict resolution.
• Independently analyze and critique technical and business requirements to ensure completeness, accuracy, and feasibility.
• Collaborate, document, and communicate technical implementation details clearly and concisely with other teams on dependent requirements as needed.
• Conduct code reviews, providing constructive feedback on code quality and improvements to team members.
• Contribute to conversations with business or technical stakeholders and teams regarding the architecture of their applications.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
• Promote an environment that supports a culture of belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Supervisory/Managerial Responsibilities:

No supervisory responsibilities.

Education and Experience Required:

• Associate’s degree and a minimum of 5 years’ systems analysis and/ or application development work experience or Bachelor’s degree and a minimum of 3 years’ systems analysis and/ or application development work experience. In lieu of degree, a combined minimum of 7 years’ education and/or relevant work experience, including a minimum of 3 years’ systems analysis and/or application development work experience
• Advanced proficiency in minimum of 1 relevant programming language.

Education and Experience Preferred:

• Extensive hands‑on ServiceNow development experience across multiple modules and applications including FSO
• Strong experience building and maintaining REST API integrations
• Expertise in creating and managing ServiceNow Flows and workflow automation using Flow Designer
• Experience with Automated Test Framework (ATF) for testing and quality assurance
• Proficiency in using POSTMAN for API testing, troubleshooting, and validation
• Ability to collaborate with business and technical stakeholders to gather requirements and deliver effective solutions
• Strong problem‑solving, debugging, and troubleshooting skills
• ServiceNow certifications
• Experience with App Publishing, CI/CD and GitLab

M&T Bank is committed to fair, competitive, and market‑informed pay for our employees. The pay range for this position is $97,100.00 - $161,800.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Buffalo, New York, United States of America