Product Owner I - ServiceNow & Cloud Infrastructure

3M HEALTHCARE; Buffalo (NY); Hybrid; USD 103,000 - 171,600; Full time

Job summary

M&T Bank in Buffalo, New York, is seeking a Product Owner to lead ServiceNow development and cloud modernization efforts. You will own the product vision, roadmap, and backlog, prioritizing work to maximize value for customers and stakeholders.

You will collaborate with senior leaders and agile teams to ensure delivery aligns with strategic goals. The role requires a Bachelor’s degree and 4+ years of relevant experience, with familiarity in Agile, Lean, design thinking, and ServiceNow.

Qualifications

• Bachelor’s degree required with 4+ years of business, analytical, technical or product experience, or equivalent combined education/experience.
• Experience with Agile, Lean, and design thinking principles.
• Experience with ServiceNow and cloud modernization initiatives.

Responsibilities

• Build and own the product vision and roadmap aligned with strategic intent.
• Prioritize the backlog based on product vision and strategy.
• Represent customer voice and convey stories; enable delivery and acceptance criteria.
• Write user stories and groom the backlog with the team.
• Collaborate with stakeholders and cross-functional teams to align journeys.
• Engage with leadership and agile teams to advance value delivery.

Skills

Product ownership

Agile methodologies

Design thinking

Stakeholder management

ServiceNow

Cloud modernization

Education

Bachelor's degree

4+ years alternative experience

Tools

Azure

AWS

Job description

This role is four days onsite at our Seneca One Buffalo, NY location, with the flexibility to work from home one day per week.

Overview

Serves as owner for ServiceNow Development and Cloud Infrastructure Modernization by representing the voice of the customer and stakeholders to ensure that the product provides value to the customer, while aligning with the business strategy. The Product Owner defines their product vision and roadmap, prioritizes the product backlog, anticipates client needs and serves as primary communicator between product stakeholders and teams while evaluating product progress at each iteration. In addition, the Product Owner plays a key role in the company’s strategic direction, defining and articulating new opportunities, and working in close concert with key stakeholders, including senior leadership and their dedicated agile team.

Primary Responsibilities

• Build and own the product vision and roadmap that aligns with the overall strategic intent and communicate them with the team and all stakeholders.
• Prioritize the backlog based on the overall product vision and strategy.
• Represent the voice of the customer within the team and convey story details to the team; make autonomous decisions, quickly and thoughtfully, to move delivery forward in alignment with overall product vision and strategy.
• Write user stories and groom the backlog in partnership with the team.
• Specify acceptance criteria for each user story in support of moving the team to Acceptance Test-Driven Development (ATDD).
• Work directly with the delivery team to create appropriate information radiators and other communication tools for internal team and stakeholder use.
• Participate in all team activities and ceremonies.
• Use a matrixed influencing approach to work with essential business partners throughout the organization irrespective of hierarchy or divisions, advocating for the benefit of the customer.
• Understand and engage with your customers.
• Focus on outcomes over outputs, incorporating design thinking methods and analytics to inform product design.
• Collaborate across teams and with other Product Owners to align the customer journey and dependent backlogs.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Managerial / Supervisory Responsibilities

No direct management responsibility, but while an individual contributor, the jobholder must manage activities through influence, accountability and ownership, functioning in an agile environment.

Education and Experience Required

Bachelor’s degree and a minimum of 4 years’ business, analytical, technical and/or product experience, or in lieu of a degree, a combined minimum of 8 years’ higher education and/or work experience, including a minimum of 4 years’ business, analytical, technical and/or product experience.

Education and Experience Preferred

• Prior experience prioritizing across competing priorities and quickly-changing landscape.
• Prior experience actively seeking out multiple opinions, yet making independent decisions and influencing positive outcomes.
• Understanding of Design Thinking principles.
• Knowledge of basic product design and development best practices.
• Knowledge of Agile and Lean principles and practices.
• Experience working in partnership with user experience teams on product design.
• Experience with ServiceNow.
• Experience with cloud modernization (Azure, AWS).

Hybrid

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M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $103,000.00 - $171,600.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location: Buffalo, New York, United States of America