Senior Software Engineer - Platform & AI SaaS

Responsive; Northern (KY); On-site; USD 140,000 - 190,000; Full time

Job summary

Responsive is seeking a Senior Software Engineer with a product mindset to lead technical initiatives in a fast-paced SaaS environment.

You will mentor engineers, architect scalable solutions, and drive incident response while collaborating closely with Product, QA, DevOps, and Customer Success teams. Candidates should have strong Java/Spring expertise, React skills, and cloud-native experience.

Qualifications

• 5+ years in software engineering with 2+ years in production support or customer-facing roles.
• Experience with cloud-native SaaS platforms in high-growth environments.
• Strong Java/Spring expertise and React front-end skills.
• Hands-on DB experience with MongoDB or SQL; data modeling and query optimization.
• Proficient in RESTful APIs, JSON, HTTP/HTTPS in microservices.

Responsibilities

• Troubleshoot complex multi-layer issues to maintain platform availability.
• Perform root-cause analysis and develop long-term fixes.
• Advise customers with clear technical updates and communication.
• Manage high-severity incidents and prioritize workload effectively.
• Collaborate with Engineering, Product, QA, DevOps and Customer Success teams.
• Document knowledge bases, runbooks, and incident summaries.
• Advocate for product improvements, tooling, and robust monitoring.

Skills

Java

Spring Framework

React

APIs

AI/ML NLP

Logging & tracing

Performance tuning

Incident management

Distributed systems

Cloud-native SaaS

Education

BSc or MSc in CS/IT

Tools

MongoDB

SQL

Elasticsearch

Solr

Job description

Responsive is seeking a Senior Software Engineer with a product mindset to lead technical initiatives in a fast-paced SaaS environment.

You will mentor engineers, architect scalable solutions, and drive incident response while collaborating closely with Product, QA, DevOps, and Customer Success teams. Candidates should have strong Java/Spring expertise, React skills, and cloud-native experience.