Senior Software Engineer — GenAI Knowledge Platform

Adobe; San Jose (CA); On-site; USD 178,000 - 258,000; Full time

Job summary

Adobe is seeking a Senior Software Engineer (P40) to design and build GenAI-powered knowledge services within Experience League. You will own scalable backend platforms and APIs delivering AI-ready knowledge for internal and external use.

Join a team shaping knowledge management with metadata, taxonomy, and knowledge graphs, while ensuring reliability, observability, and low-latency access for global users. Collaboration across product and platform teams is essential.

Qualifications

• 6+ years of professional software engineering experience, including GenAI-powered services used by other teams, with exposure to agent-based or retrieval-augmented (RAG-style) workflows.
• Senior-level experience building and operating large-scale backend or platform services, with strong ownership of reliability and performance.
• Practical understanding of GenAI production concerns, including evaluation, quality, observability, safety, and cost trade-offs.
• Strong hands-on expertise with backend services and API design.
• Production experience with Kubernetes, Docker, and MongoDB Atlas, including schema design, indexing, and performance tuning.
• Ability to work across teams and influence platform adoption through clear communication and technical leadership.

Responsibilities

• Design and build backend services and APIs that expose Experience League content as a managed knowledge platform for downstream consumers such as product knowledge agents and AI Assistant.
• Replace ad-hoc content ingestion approaches with scalable, governed knowledge access patterns suitable for agentic workflows.
• Build and operate knowledge management services, including metadata, taxonomy, and structured representations (such as knowledge graphs), to improve retrieval quality for AI agents and assistants.
• Build services that support agentic workflows, including content retrieval, enrichment, versioning, feedback loops, and quality signals used by AI agents.
• Evolve the content publishing pipeline to make Experience League content AI-ready by design, supporting structured data, tagging, and faster availability for GenAI consumers.
• Take ownership of ambiguous, cross-cutting problem spaces in knowledge and GenAI platforms, shaping solutions from early design through production adoption.
• Raise the operational bar for shared GenAI and knowledge services through automation, monitoring, and incident learning.
• Improve the scalability, reliability, and maintainability of systems that transform authored content into consumable knowledge assets.
• Apply CDN expertise to ensure globally distributed, low-latency access to knowledge content for both human and machine consumers.
• Build and operate containerized services using Docker and Kubernetes, applying cloud-native patterns for resilience, observability, and safe deployment.
• Influence adoption of shared knowledge and GenAI services by working closely with product, content, and platform teams to define clear integration patterns and success metrics.

Skills

GenAI knowledge

Backend services

API design

Kubernetes

Docker

MongoDB Atlas

Cross-team collaboration

Tools

Kubernetes

Docker

MongoDB Atlas

Job description

Adobe is seeking a Senior Software Engineer (P40) to design and build GenAI-powered knowledge services within Experience League. You will own scalable backend platforms and APIs delivering AI-ready knowledge for internal and external use.

Join a team shaping knowledge management with metadata, taxonomy, and knowledge graphs, while ensuring reliability, observability, and low-latency access for global users. Collaboration across product and platform teams is essential.