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Snowflake is seeking a Senior Software Engineer (Fullstack) in Customer Experience Engineering to build intelligent data applications that surface insights from diagnostic data and content relevant to customer issues.
You will tackle data manipulation, UI/UX design, performance optimization, and AI-assisted application design at scale, delivering interfaces that bridge enterprise and consumer experiences with a collaborative team of experts.
At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don't just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset - who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done.
Build the future of the AI Data Cloud. Join the Snowflake team.
Snowflake's Customer Experience Engineering team is expanding. We are looking for a Senior Software Engineer who enjoys building intelligent data applications that surface insight from diagnostic data and technical content relevant to the issues our customers face. Our Customer Experience engineers build features directly into the Snowflake product that remove the friction points which block customers and drive escalations to Snowflake technical experts. They are energised by the challenge of extracting intelligence from a wide variety of structured and unstructured data sources.
In this role you will help build an industry-leading data management system that customers love. You will solve challenging technical problems spanning complex data manipulation, interactive UI design, performance optimisation, and AI-assisted application design. You will grow your knowledge of - and contribute to - a robust, highly scalable, and secure enterprise SaaS and Data and AI platform serving thousands of customers and hundreds of millions of complex queries every day. You will build the interfaces that bridge the enterprise world with the consumer experience, working alongside a team of both industry veterans and rising stars.
Implement projects across our stack, including React, TypeScript, Nginx, Node.js, Java, and SQL
Collaborate with a cross-functional team spanning product management and design to define product vision and team planning
Deliver features requiring close coordination with multiple partner teams - pinpointing problems, instrumenting the relevant components, and implementing end-to-end solutions
Design, build, and contribute to AI-powered features and diagnostic tools, navigating trade-offs around system reliability, tool failure modes, and architectural decisions
Apply a deliberate personal framework for using AI tools in your daily workflow, knowing precisely when AI accelerates development and when standard engineering approaches are required
Take full ownership of code quality - catching, debugging, and resolving AI-assisted tool errors before they reach production
Influence and elevate your team's engineering practices by establishing norms, guides, and review policies around AI-assisted development and code review
Snowflake is growing fast, and we're scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.
How do you want to make your impact?