Sr. Software Engineer, Customer Experience Engineering

Snowflake; Menlo Park (CA); On-site; USD 200,000 - 288,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) retirement plan

FSA/HSA

Paid holidays

Paid time off

Parental leave

Employee assistance program

Job summary

Snowflake is seeking a Senior Software Engineer for the Customer Experience Engineering team in the United States. You will build intelligent data applications, diagnose issues, and reduce friction for customers by delivering cross-functional features across Java/Python services running in Kubernetes and Snowpark Container Services.

You will mentor teammates, shape the product direction, and collaborate with product and design partners to scale impact while delivering robust APIs and reliable

Qualifications

• BS or MS degree in CS, MIS, or equivalent discipline
• 6+ years hands-on software engineering experience
• Deep understanding of modern application design architecture, good API design patterns, performance, and scale
• Expertise in at least one of Python, Java, Scala, GoLang
• Experience with software engineering best practices: unit testing, code reviews, and design documentation
• Excellent debugging and troubleshooting skills in cloud environments

Responsibilities

• Lead and drive projects that span our stack, including Java and Python services hosted in Kubernetes and Snowpark Container Services
• Promote collaboration within a cross-functional team including product management and design
• Deliver features requiring close coordination with several partner teams
• Contribute to product vision and drive team planning
• Pinpoint problems, instrument components, and implement solutions
• Mentor and coach junior team members

Skills

Java

Python

Scala

Go

API design

Mentorship

Education

BS/MS in CS or MIS

Tools

Kubernetes

Snowpark Container Services

Cloud APIs

Job description

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset - who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done.

Senior Software Engineer - Customer Experience Engineering

Our customers are very happy with our technology and are quickly expanding their use cases, only limited by their own imaginations. The Customer Experience Engineering Team aims to enable customers to push these limits, and when customers run into roadblocks or issues, enable them and our internal technical resources to resolve those issues and get back to seeing success with Snowflake.

Snowflake's Customer Experience Engineering Team is expanding! We are looking for a Senior Software Engineer to join our team who likes building intelligent data applications that give insight into diagnostic data and technical content that is relevant to issues customers may be facing. Our Customer Experience Senior Software Engineers enjoy developing features into the Snowflake product that aim to greatly reduce friction points that block customers and regularly require help from Snowflake technical experts. They are excited by the challenges presented by extracting intelligence from a wide variety of data sources, including structured and unstructured data.

As a Sr. Software Engineer, you will:

• Lead and drive projects that span our stack, including Java and Python services hosted in Kubernetes and Snowpark Container Services.
• Promote strong collaboration within a cross-functional team, including product management and design.
• Deliver features requiring close coordination with several partner teams.
• Be a strong contributor to the product vision and drive team planning.
• Pinpoint problems, instrument relevant components as needed, and ultimately implement solutions.
• Mentor and coach junior team members.

Our ideal Senior Software Engineer will have:

• B.S. or M.S degree in CS, MIS, or equivalent discipline
• 6+ years experience hands-on software engineering experience
• Deep understanding of modern application design architecture, good API design patterns, performance, and scale.
• Expertise in at least one of the following (bonus for more than one): Python, Java, Scala, GoLang.
• Experience with software engineering best practices: unit testing, code reviews, and design documentation.
• Excellent debugging and troubleshooting skills, especially in a cloud environment.
• Demonstrated technical leadership experience, such as being an architect or tech lead for high-impact projects.
• Great communication skills, both verbal and written and an interest in working with a diverse set of peers and external developers.
• Genuine enjoyment of the art of building great software, and a love of learning new things.

Snowflake is growing fast, and we're scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

How do you want to make your impact?

For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com

The following represents the expected range of compensation for this role:

• The estimated base salary range for this role is $200,000 - $287,500.
• Additionally, this role is eligible to participate in Snowflake's bonus and equity plan.

The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; at least 12 paid holidays; paid time off; parental leave; employee assistance program; and other company benefits.

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