Senior Software Engineer, Developer Growth

ngrok; San Francisco (CA); Hybrid; USD 132,000 - 165,000; Full time

Job summary

Join ngrok as a Software Engineer for Developer Growth, leveraging the ngrok platform to design and implement product features. You will enhance user experience by simplifying processes and collaborating with a diverse team of motivated engineers in a hybrid work environment.

Benefits

401(k) with company match

Healthcare, dental, and vision coverage

Unlimited PTO

Qualifications

• 2-4 years of experience writing production software.
• Experience in distributed systems at scale.
• Comfortable navigating ambiguity and delivering features.

Responsibilities

• Build features to simplify user adoption of services.
• Collaborate with engineers and product teams.
• Troubleshoot and debug across the stack.

Skills

Go

Rust

C

Java

C++

Distributed Systems

Job description

Software Engineer II/III, Developer Growth

About ngrok Inc.

At ngrok, we believe that doing networking the right way should also be the easy way. Over the last 10 years, we’ve given developers and engineers simple interfaces for getting traffic into their apps and APIs without forcing them to deal with legacy proxies, external load balancers, or VPNs, and we’re now part of the standard stack for more than 9 million developers at some of the world’s top technology brands, like GitHub, Okta, HashiCorp, and Twilio.

Over the last few years, we’ve completely changed how that interface looks and works to make it easier, more composable, and infinitely flexible. We now give anyone who needs a “front door” to their apps or APIs powerful tools to orchestrate traffic, secure public endpoints, accelerate their services on a global network, observe all traffic passing to/from their network, and much more. The ngrok that millions love and trust has been completely transformed for the better.

The opportunity

As a Software Engineer for Developer Growth, you will leverage the power of the ngrok platform to design, build, and implement product features that meet current customer needs and anticipate future demands. The Developer Growth team works on product features that customers interface with directly, such as open-source SDKs, the executable agent, and billing.

You will join an amazing team of talented and motivated engineers with diverse backgrounds and experience who value collaboration, learning and improvement, trust and respect, and technical excellence. We believe in creating an environment where teammates enjoy working together, celebrate successes, and have fun solving interesting problems.

The architecture you’ll work on already serves millions of users worldwide, and your contributions will help shape its next evolution. It’s an exciting time to join the team as we continue making significant progress at a rapid pace. If you're eager to take on meaningful challenges and make a positive impact, we'd love to hear from you!

This is a hybrid position and requires travel to the SF ngrok office on Tuesdays and Wednesdays.

You can expect to …

• Build features to simplify and accelerate user adoption of our agent and cloud endpoint capabilities, reducing complexity and lowering the barrier to entry for developers.
• Expand our traffic policy engine by adding new actions and variables to improve flexibility and control.
• Collaborate closely with engineers, product teams, and stakeholders to understand requirements and deliver high-quality, scalable solutions.
• Participate in code reviews and provide constructive feedback to maintain the highest standard of code quality.
• Troubleshoot, debug, and resolve issues across the entire stack, and contribute to the on-call rotation to ensure system reliability.
• Leverage data-driven insights to guide actions that improve customer satisfaction and drive business outcomes.
• Advance technical progress, gaining buy-in across the organization and ensuring alignment on strategic initiatives.
• Build software designed for scalability, supporting large user bases and high-throughput systems.
• Collaborate and support other engineers, fostering growth, knowledge sharing, and a collaborative culture within the organization.

You are a good fit if you …

• Have 2-4 years of experience writing high-quality production software in Go or languages like Rust, C, Java, or C++.
• Have worked on distributed systems at scale and possess depth in computer networking (a plus).
• Are comfortable navigating ambiguity, making trade-offs to deliver features today without compromising long-term quality, and driving innovation.
• Can build alignment across stakeholders and collaborate cross-functionally at a senior level while fostering growth and opportunities for your colleagues.
• Recognize that diversity in thought and background strengthens teams and actively support an inclusive culture.
• Learn from mistakes, adapt quickly, and maintain a forward-focused mindset.
• Have experience working in a startup environment and are excited to build customer-facing features.

Compensation

Software Engineer II - Tier 1 (SF, LA, Seattle, NYC): Minimum salary of $132,000 to maximum $165,000

Software Engineer III - Tier 1 (SF, LA, Seattle, NYC): Minimum salary of $152,000 to maximum $190,000

Job level and actual compensation will be evaluated based on factors including, but not limited to, qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), internal equity with other team members, market data, and specific work location. We provide an attractive mix of salary and equity.

#LI-Hybrid

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All candidates must be US-based, and legally authorized to work in the United States.

If your experience is close but doesn’t fulfill all requirements, please apply. ngrok is on a mission to build a special company. To achieve our goal, we are focused on hiring people with different backgrounds, perspectives, and experiences!

Compensation for this role depends on level, but we provide a competitive mix of salary and equity.

We provide a 401(k) with a 100% match up to 3% of your salary and a 50% match up to another 2%.

We provide healthcare, dental, and vision with premiums fully covered on the base plan for employees. Half of premiums are covered for dependents.

We offer unlimited PTO and a culture in which the overwhelming majority of employees take more than four weeks. Your manager is also on the hook for encouraging you to do the same.

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