Senior Software Engineer - CSP Voice Platform

Bloomberg; New York (NY); On-site; USD 160,000 - 240,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) + match

Paid holidays & PTO

Wellness programs

Job summary

Bloomberg is seeking a Senior Software Engineer for the CSP Voice Platform in New York. The role focuses on building and operating a global voice and call center platform that connects clients with support teams around the world, with emphasis on reliability and scalability.

You will contribute to APIs, services, and data pipelines, enabling voice-enabled applications and delivering actionable insights from millions of interactions.

Qualifications

• 5+ years of experience designing and building large-scale, highly available, and fault-tolerant systems.
• 5+ years of experience with an object-oriented language (C++, Java, Kotlin, or Python).
• Degree in Computer Science, Engineering, Mathematics, or related field, or equivalent professional experience.
• Strong problem-solving skills and a track record of delivering practical, maintainable solutions.
• A passion for ownership, reliability, and building systems that users depend on.

Responsibilities

• Design and build large-scale, highly available, fault-tolerant voice platform components.
• Own end-to-end project lifecycle from idea to production release.
• Develop APIs, services, and infrastructure for voice capabilities.
• Collaborate across distributed teams to improve reliability, observability, and performance.
• Mentor junior engineers and contribute to code reviews and best practices.

Skills

5+ years experience

Object-oriented programming

Problem-solving

Ownership & reliability

Education

Degree in CS, Engineering or related field

Tools

C++

Java/Kotlin

Python

Spring/Micronaut/Quarkus

Cisco Telephony API

JTAPI

SIP

Job description

Senior Software Engineer - CSP Voice Platform

Location

New York

Business Area

Engineering and CTO

Ref #

10054336

Description & Requirements

Our Team: Bloomberg connects clients around the world with the financial data, news, technology, and support they rely on to make critical business decisions. The CSP Voice Platform team builds and operates one of the key systems behind that connection: Bloomberg's global voice and call center platform.

Our systems handle approximately 2 million client calls each year, connecting Bloomberg clients with customer support teams around the world. When a client calls Bloomberg's helpline, our Automated Call Distribution platform welcomes them, identifies what they need, and routes them to the right person for help. Our platform also enables Bloomberg engineering teams to develop voice-enabled applications for use cases such as login validation, automated outage notifications and on-call updates. We build the APIs, services, and infrastructure that allow other teams to integrate voice capabilities into their products.

We also build data pipelines and analytics capabilities that turn millions of client interactions into actionable insights, helping our customer support teams improve operations and better understand how clients use Bloomberg.

Our systems operate globally, 24x7, and sit directly in the path between Bloomberg and its clients. They need to remain available through infrastructure failures, traffic spikes, deployments, and unexpected events. You'll work on distributed systems where reliability, observability, scalability, and thoughtful architecture have an immediate and visible impact.

If you enjoy solving complex systems problems, building platforms used by both clients and other engineers, and taking ownership of the full project life cycle, from an idea through production release, we'd love to talk to you.

What's In It For You?

Build systems with direct client impact. The software you build helps connect millions of client calls with Bloomberg support teams around the world.

Solve challenging distributed systems problems. Design for high availability, fault tolerance, scalability, observability, and 24x7 operation.

Own meaningful problems end to end. Work from understanding client and business needs through architecture, implementation, deployment, and production ownership.

Shape the future of our platform. Help evolve our architecture, APIs, engineering practices, and approach to building voice-enabled applications.

Work across a broad technical landscape. Build backend services, real-time workflows, APIs, data pipelines, and platform infrastructure.

Grow and help others grow. Join a collaborative engineering team that values technical curiosity, thoughtful design, knowledge sharing, and mentorship.

You'll need to have:

5+ years of experience designing and building large-scale, highly available, and fault-tolerant systems

5+ years of experience working with an object-oriented programming language such as C++, Java/Kotlin or Python

A degree in Computer Science, Engineering, Mathematics, a related field, or equivalent professional experience

Strong problem-solving skills and a track record of delivering practical, maintainable solutions

A passion for ownership, reliability, and building systems that users depend on

A drive to continuously improve systems, processes, and the overall engineering experience

We'd love to see:

Ability to deeply understand and break down complex, ambiguous problems and communicate efficiently

Sense of product ownership by partnering with our business and product stakeholders to drive the vision forward

Experience in mentoring junior engineers and breaking down silos across the group

Experience with Java/Kotlin and Spring/Micronaut/Quarkus

Experience with Cisco Telephony API or JTAPI or SIP

Salary Range = 160,000-240,000 USD Annual+ Benefits + Bonus

The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level.
We offer one of the most comprehensive and generous benefits plans available and offer a range of total rewards that may include merit increases, incentive compensation (exempt roles only), paid holidays, paid time off, medical, dental, vision, short and long term disability benefits, 401(k) +match, life insurance, and various wellness programs, among others. The Company does not provide benefits directly to contingent workers/contractors and interns.

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