Senior Software Engineer, Community Support Engineering (Agent Core Products)

airbnb, Inc.; Northern (KY); On-site; USD 140,000 - 200,000; Full time

Job summary

Airbnb is seeking a Senior Software Engineer for Community Support Engineering (Frontend) in the United States. You will join a high-impact team building frontend components and APIs that empower global support agents and improve guest/host experiences.

You will lead end-to-end feature development, collaborating with product, design, and backend teams to deliver scalable solutions. Strong frontend skills and AI feature experience are essential for this role.

Qualifications

• 6+ years of industry experience
• Experience architecting frontend systems with end-to-end ownership
• Fluency in HTML, CSS, and related web technologies
• Strong focus on accessibility and performance optimization
• Experience building UI for AI-driven features (classical ML and Generative AI)
• Proficiency in one or more backend server languages (Java/Kotlin)

Responsibilities

• Work cross-functionally with product, design, and other engineering teams to translate product strategy into frontend features
• Lead full development cycle: design, development, test automation, experimentation, analysis and launch
• Build efficient, reusable frontend components with high quality and performance
• Design and implement server-side APIs to support frontend requirements
• Collaborate with ML/Gen AI engineers to improve Community Support systems
• Provide input on technical direction through engineering discussions

Skills

Frontend architecture

HTML/CSS/JS

React

AI-driven UI

REST APIs

Cross-functional collaboration

Backend languages (Java/Kotlin)

Education

Bachelor’s/Master’s in CS or equivalent

Job description

Senior Software Engineer, Community Support Engineering (Frontend)

United States

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

Community Support Engineering (CS Eng) is responsible for the world-class technology, architecture, and solutions that power Airbnb’s global community support operations. The products and solutions we build support our customers, front line agents, and business process operations teams. They are a key driver of enabling Airbnb’s core business. As a member of CS Eng, you will have an opportunity to impact every person who travels or hosts on Airbnb.
Under CS Eng, the Agent Core Products team has an opportunity for a Senior Engineer to help drive our initiatives. The team builds the core software that empowers our global support agents. The work has a direct impact on agent experience and impacts the quality of service we provide to our guests and hosts.

The Difference You Will Make:

We are seeking a highly skilled and motivated engineer who is passionate about making a difference through their work. As a Senior Software Engineer, you will work in a team of talented and diverse software engineers to build solutions that improve the agent experience. You will play a significant role in shaping the technical vision and then delivering a solution that is flexible, efficient and scales with the needs of the business. Each individual brings their own unique skill set, experiences, thought leadership and technical expertise to solve these technical challenges for Airbnb.
We are a high-impact team focused on driving double-digit percentage improvements across our key metrics through various strategic projects. We continuously advance the quality and efficiency of our product, empowering customer support specialists to deliver the highest standard of service to the guests and hosts we serve.

A Typical Day:

• Work cross-functionally with product, design, and other engineering counterparts to execute on product and business strategy to build novel products and features
• Drive, lead, and contribute to the full development cycle: technical design, development, test automation, experimentation, analysis, and launch. You’ll be reviewing code and design docs, giving feedback on product specs and mocks.
• Build efficient and reusable frontend web components, with high quality, while making sure to maintain performance and scalable systems.
• Design and implement server-side APIs to support frontend requirements, demonstrating strong architectural judgment regarding the separation of concerns between client and server logic.
• Work closely with Machine Learning and Generative AI Engineers to greatly improve Community Support systems.
• Provide critical input on technical direction through engineering design discussions.

Your Expertise:

• 6+ years industry experience
• Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience
• Experience architecting FE systems; proven ownership of end‑to‑end features and cross‑team integrations.
• Fluency in HTML, CSS, and related web technologies
• Demonstrated excellence in accessibility, performance optimization, and paved‑path client practices; influence beyond your immediate team
• Product mindset with strong communication; comfortable driving cross‑org integration with partner teams
• Experience building UI for AI-driven features: Both classical supervised machine learning, and Generative AI
• Proficiency in one or more back-end server languages (Java/Kotlin)

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [e-mail] . Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.