Senior Software Engineer, Community Support Engineering

airbnb, Inc.; United States; Remote; USD 100,000 - 160,000; Full time

Job summary

Join a forward-thinking company as a Senior Software Engineer, where you'll leverage your expertise in backend systems and AI products to enhance customer service experiences. Collaborate with diverse teams to drive innovative solutions that shape the future of customer support. This remote-eligible position offers the flexibility to work from anywhere while occasionally engaging with the team in person. If you're passionate about technical quality and collaboration, this is the perfect opportunity to make a significant impact in a dynamic environment.

Qualifications

• 5-9+ years of experience in a fast-paced tech environment.
• Strong expertise in service-oriented architectures.

Responsibilities

• Work cross-functionally with product and design teams.
• Drive the full development cycle from design to launch.

Skills

Backend Systems

Frontend Development

AI Products

Communication Skills

Education

BS in Computer Science

Master's in Computer Science

PhD in Computer Science

Job description

Senior Software Engineer, Community Support Engineering

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

The Community Support Platform (CSP) at Airbnb is a critical system that drives our customer support operations. CSP empowers Airbnb's global network of Community Support ambassadors, utilizing cutting-edge technology to deliver exceptional customer service with high efficiency.

As part of the CSP vision, we are harnessing AI to revolutionize Airbnb’s approach to customer service. Our Chatbot Product team is focused on providing a seamless user experience by combining AI capabilities with the expertise of our support ambassadors.

The Difference You Will Make:

You will work in a team of talented and diverse software engineers to create innovative user experiences for AI-driven customer service products, including backend workflows of LLM-driven chatbots and frontend user interfaces across different platforms. You will play a significant role in shaping the technical vision and delivering flexible, efficient, and scalable solutions. Each individual brings their own unique skill set, experiences, thought leadership, and technical expertise to solve these challenges for Airbnb.

A Typical Day:

Work cross-functionally with product, design, and other engineering teams to execute on product and business strategies, building new products and features.

Drive, lead, and contribute to the full development cycle: technical design, development, testing, experimentation, analysis, and launch. Review code and design documents, and provide feedback on product specifications and mockups.

Nurture a culture of technical quality from design through code review to production operations.

Your Expertise:

5-9+ years of industry experience with a BS/Master's degree or 2+ years with a PhD, in a fast-paced tech environment.

Strong expertise with backend systems in service-oriented architectures.

Experience with frontend or full-stack development.

Experience with chatbot/AI products is a plus.

Excellent communication skills and the ability to collaborate effectively within and across teams in engineering, product, and design organizations.

Passionate about efficiency, availability, and system and technical quality.

Enthusiastic about code reviews, architecture discussions, and improving team productivity.

Your Location:

This position is US-based and remote eligible. Occasional work at an Airbnb office or attendance at offsites may be required, as agreed with your manager. You must reside in a state where Airbnb, Inc. has a registered entity. Please check the current list of eligible states, as this list is subject to change.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to attracting a diverse talent pool. We believe diverse ideas foster innovation and engagement, enabling us to develop the best products, services, and solutions. All qualified individuals are encouraged to apply.

We also aim to provide a disability-inclusive application and interview process. If you require reasonable accommodations, contact us at: [e-mail], including your full name, the role, and the necessary accommodations.

We request contact only from candidates with disabilities who cannot complete our online application without assistance.

How We'll Take Care of You:

Our job titles may span multiple career levels. The actual salary depends on factors such as training, skills, experience, business needs, and market conditions. The base pay range is subject to change and may include bonuses, equity, benefits, and Employee Travel Credits.