Senior Software Engineer, Backend - Platform (Core AI Automation)

Coinbase; Northern (KY); Hybrid; USD 186,000 - 219,000; Full time

Benefits offered by this job

Equity

Bonus eligibility

Health benefits

Job summary

Coinbase is seeking a Senior Software Engineer for the Platform Core Automation team. You’ll own the design and delivery of LLM-powered automation systems that handle customer support and compliance tasks, reducing resolution times and costs while increasing accuracy across millions of interactions.

You’ll build scalable backend services in Python and Golang, create model integration pipelines, and establish guardrails and grounding mechanisms.

Qualifications

• 5+ years of software engineering experience in production services.
• Hands-on work with LLM-based AI systems in production.
• Strong backend coding in Python and Go, with microservices experience.
• Experience building data pipelines and integrating external data sources.

Responsibilities

• Own design and delivery of agentic AI systems for customer support and compliance automation.
• Build scalable backend infrastructure in Python and Golang for AI workloads.
• Drive end-to-end AI initiatives with attention to latency, accuracy, and cost.
• Collaborate with CX, Compliance, and product teams to identify automation opportunities.
• Lead code reviews, mentor engineers, and participate in on-call rotations.

Skills

LLM-based applications

Python & Go

Production services

Data pipelines

Tools

Docker

Postgres

MongoDB

Job description

Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for \"good enough,\" you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.

As a Senior Software Engineer on the Platform Core Automation team, you'll build the AI infrastructure and agentic systems that automate customer support and compliance operations at Coinbase. This team is reimagining what these processes look like when AI handles them end-to-end, replacing manual workflows with intelligent agents that resolve customer issues and execute compliance tasks autonomously. You'll own the design and delivery of LLM-powered systems, grounding techniques, and integration pipelines that directly reduce resolution times, cut costs, and improve accuracy across millions of customer interactions.

What you’ll be doing (ie. job duties):

• Own the design and delivery of agentic AI systems that power Coinbase's customer support and compliance automation, from LLM orchestration through production deployment and monitoring.
• Build scalable, secure backend infrastructure in Python and Golang that serves AI workloads, including model integration pipelines, guardrails, grounding mechanisms, and measurement frameworks.
• Drive end-to-end project execution on complex AI initiatives, making technical trade-offs across latency, accuracy, cost, and reliability.
• Partner with Customer Experience, Compliance, and product engineering teams to identify high-impact automation opportunities and translate operational pain points into AI-powered solutions.
• Strengthen engineering quality across the team by leading code reviews, mentoring engineers on AI system design patterns, and contributing to on-call rotations and incident response.

What we look for in you (ie. job requirements):

• 5+ years of experience in software engineering, with proven expertise in designing, building, and maintaining production services using a microservices architecture.
• Hands‑on experience building LLM‑based applications or AI/ML systems in production, including prompt engineering, retrieval‑augmented generation (RAG), or agentic AI frameworks.
• Proficiency in Python and Golang (or comparable backend languages), with experience integrating third‑party AI models and APIs into production workflows.
• Track record of delivering end-to‑end projects with measurable business impact in ambiguous problem spaces.
• Experience building data pipelines, integrating with external vendors, or working with large‑scale unstructured data sources (e.g., blockchain data, customer interaction logs).
• Utilizes generative AI responsibly, maintaining human oversight to deliver business‑ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Nice to haves:

• Experience navigating rapid company growth (e.g., from startup to mid‑size).
• Familiarity with GenAI frameworks/tools, Python, GoLang, Docker, Postgres, MongoDB.
• Background in AI/LLM infrastructure is a strong plus.

Pay Transparency Notice:

Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$186,065 — $218,900 USD

• Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
• Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
• US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
• Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
• Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree Arbitration of Disputes.