Senior Software Engineer, Backend (Cluj)

Cresta; United States; Remote; USD 150,000 - 210,000; Full time

Job summary

Cresta is hiring a Software Engineer to help build and continuously improve our unified AI platform, enabling scalable, low-latency customer experiences across channels. This remote-first role spans the US, Canada, and Europe, with a path toward technical ownership of major platform components.

You will collaborate with product and engineering teams, focus on high-quality APIs, and optimize for performance and reliability while aligning with customer needs and product requirements.

Qualifications

• Bachelor’s degree in Computer Science or a related field.
• 10+ years of experience in relevant domains.
• Proficiency in designing and maintaining clear and robust APIs based on gRPC, REST, WebSocket, etc.

Responsibilities

• Play a substantial role in the Cresta engineering team, focusing on building and continuously improving the Cresta platform to support new product requirements.
• Collaborate with product and engineering teams to develop high-quality, reusable, well-tested system components.
• Stay closely aligned with customers and their requirements, analyzing technical trade-offs and owning customer-facing deliverables.
• Optimize platform design and implementation for lower latency, higher throughput, better reliability, and cost reduction.
• Demonstrate engineering best practices and uphold your team to high standards.
• Grow into technical ownership of significant parts of Cresta’s product and platform.
• Contribute to building a best-in-class product and company.

Skills

API design

Real-time streaming

Database design & optimization

Education

Bachelor’s degree in Computer Science or related field

Tools

Kubernetes

AWS

GCP

Azure

Job description

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.

Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google’s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.

Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.

Cresta is excited to expand our operations to Romania and build a tech hub in the region. These early joiners will play a key role in establishing our engineering team in Romania, helping to shape the future of the site. We are a remote-first environment, offering opportunities to work with a global team across Europe, the US, and Canada. Over time, we aim to create a co-working space in Romania, moving towards a hybrid environment.

About your role:

As a Software Engineer, you will:

• Play a substantial role in the Cresta engineering team, focusing on building and continuously improving the Cresta platform to support new product requirements.
• Collaborate with Cresta’s product and engineering teams to develop high-quality, well-designed, reusable, and well-tested system components.
• Stay closely aligned with customers and their requirements, analyzing technical trade-offs and owning customer-facing deliverables.
• Optimize platform design and implementation for lower latency, higher throughput, better reliability, and cost reduction.
• Demonstrate engineering best practices and uphold your team to the same high standards.
• Grow into technical ownership of significant parts of Cresta’s product and platform.
• Contribute to building a best-in-class product and company.

Qualifications:

• Bachelor’s degree in Computer Science or a related field.
• 10+ years of experience in relevant domains.
• Proficiency in designing and maintaining clear and robust APIs based on strong understanding of various protocols including gRPC, REST, WebSocket, etc.
• Experience handling real-time streaming data (audio or video) with high throughput and low latency.
• Familiarity with high-performance database schema design and query optimization.
• Experience with containerized application deployment using Kubernetes.
• Hands‑on experience with one of the major cloud providers (AWS, GCP, or Azure).

Conclusion:

Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, as well as applicable local pay requirements. We are actively hiring for this role in Romania, the US, and Canada.