Senior Software Engineer, AI Products

Ada; United States; Remote; USD 100,000 - 130,000; Full time

Job summary

A leading AI customer service company is seeking a Senior Engineer to contribute to AI product development, working alongside talented peers to solve complex problems. You will have the autonomy to impact solutions and design processes for rapid iterations while maintaining high-quality standards. This role offers unlimited vacation, comprehensive health coverage, and remote-first options.

Benefits

Unlimited vacation

Comprehensive health coverage

Flexible work schedules

Learning & development budgets

Access to cutting-edge AI tools

Qualifications

• Experience working on AI projects with 3rd party LLM providers.
• Deep familiarity with prompt engineering and evaluation of LLM changes.
• Proven track record building internal experimentation tooling.

Responsibilities

• Execute on the AI product roadmap by designing solutions.
• Design and implement code abstractions for rapid iterations.
• Champion a high-quality bar on work by reviewing team’s code.

Skills

Experience with AI projects

Prompt engineering techniques

Mentoring engineers

Databases knowledge

Articulating technical decisions

Tools

MongoDB

PostgreSQL

ElasticSearch

Redis

Job description

Overview

Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We\'re driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.

Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.

Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, Canva, and Monday.com, saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.

At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.

As an Ada engineer, you’ll have the autonomy to make a huge impact and the opportunity to work alongside talented peers who challenge and inspire you. We move fast, take ownership, and always strive to improve, both as individuals and as a team. You will partner with product managers, designers, and machine learning scientists and will be responsible for both building scalable systems and working directly with LLMs. If you’re excited to solve complex problems and shape the future of AI-driven customer support, we’d love to hear from you.

Our Role

Our team values a high ownership mindset. As a Senior Engineer, your job is not just to write the code, but to give valuable input on the features we develop and the technical foundations of our systems. You must empathize with our direct customers, and end users who will interact with the AI agents we power, to think about the best ways to solve the problems on our roadmap.

About You

• Experience working on AI projects with 3rd party LLM providers, such as OpenAI, Azure, Anthropic
• Deep familiarity with prompt engineering techniques, rapid iteration workflows, and evaluation of LLM changes using automated and human-in-the-loop methods
• Proven track record building internal experimentation and evaluation tooling that lets teams ship AI improvements with confidence
• Experience with databases such as MongoDB, PostgreSQL, ElasticSearch and in-memory stores such as Redis
• Ability to articulate technical decisions clearly, explaining not just the “what” but the “why” behind architectural choices, trade-offs, and implementation details
• Proven experience mentoring engineers through code reviews, design discussions, and knowledge-sharing

Outcomes

• Execute on our ambitious AI product roadmap by designing solutions and running a high volume of well-structured experiments
• Design and implement code abstractions and evaluation tooling that let the team iterate rapidly while preventing regressions
• Be an active participant in levelling-up our current development practices for AI development and experimentation
• Champion a high-quality bar on our work by reviewing the team’s code, providing insightful feedback, and fostering a collaborative community within the engineering organization
• Ensure that the team is providing the best AI Agent platform experience by staying close to the customer feedback, internal team pain points and close collaboration with our product and design partners

We offer a range of benefits to support you, including unlimited vacation, comprehensive health coverage, wellness/account benefits, flexible work schedules, remote-first options, learning & development budgets, work-from-home support, access to cutting-edge AI tools, hands-on with LLMs, and the excitement of working at the forefront of AI innovation. These benefits apply to full-time, permanent employees.

Thank you for your interest in joining us at Ada. Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position. We appreciate the time you have invested in learning more about us.