Senior Software Engineer - ADSK Voice Workflows | New York, NY, USA

Bloomberg; New York (NY); On-site; USD 160,000 - 240,000; Full time

Job summary

A leading global financial data provider seeks a Senior Software Engineer for its ADSK Voice Workflows team in New York. This role encompasses the ownership of software development life-cycle, focusing on scalability and system design, while fostering a collaborative work environment. Candidates should possess extensive experience in programming and have a degree in a related field, alongside a passion for quality coding.

Benefits

Comprehensive benefits plan

401(k) match

Merit increases

Paid time off

Wellness programs

Qualifications

• 6+ years of experience in designing and building large scale systems.
• 6+ years with an object-oriented programming language (Kotlin, Java, C++).
• Ability to work independently and in a team environment.

Responsibilities

• Ownership of the full software development life-cycle.
• Work on distributed systems problems and scalability.
• Mentor junior engineers and drive product vision.

Skills

Object-oriented programming

System design

Problem-solving

Scalability

Code quality

Team collaboration

Education

Degree in Computer Science, Engineering, Mathematics

Tools

Kotlin

Java

C++

Cisco Telephony API

Spring

Job description

Senior Software Engineer - ADSK Voice Workflows

Senior Software Engineer - ADSK Voice Workflows

Location
New York

Business Area
Engineering and CTO

Ref #
10040358

Description & Requirements

Our Team:
As a premier global financial data and service provider, Bloomberg is dedicated to offer support to resolve the client's needs immediately through several communication channels. The ADSK Voice Workflows team builds one of the primary bridges between Bloomberg and its clients. We build the call center software that is used by all customer support departments in Bloomberg across the globe. Each year, millions of client calls are channeled through our platform. Since our platform is one of the mission critical systems at Bloomberg, it needs to be running 24x7. Each year, approximately 2 million client calls are channeled through us.

Our Voice platform is the backbone that powers business-critical voice applications and workflows. When clients dial Bloomberg's helpline number, our Automated Call Distribution (ACD) product, which is built on top of this voice platform, welcomes them to Bloomberg and connects the client to a customer support representative. Our Voice Platform is also used by other engineering teams to build their voice applications, whether it is for login assistance or notifying engineers about an outage in their domain. In addition to that, we also build data pipelines that enable Bloomberg's customer support departments to generate insights.

What's In It For You?

• Ownership of the full software development life-cycle, from understanding the needs of the business through to designing, coding, deployment and maintenance
  
• Work on distributed systems problems such as availability (our systems need to be up 24x7 so that clients can reach us during time of need), and scalability of our voice platform
  
• Learn about different technologies and frameworks
  
• Be part of a fun and collaborative work environment that fosters learning and growth
  
  

You'll need to have:

• 6+ years of experience in designing and building large scale, highly available and fault tolerant systems
  
• 6+ years working with an object-oriented programming language (Kotlin, Java, C++ etc.)
  
• A Degree in Computer Science, Engineering, Mathematics, similar field of study or equivalent work experience
  
• Drive to constantly push the envelope when it comes to finding the right solution to problems at hand
  
• Ability to work independently as well as in a team environment
  
• Passion for code quality, clear documentation, operational excellence and effective communication
  
• Willingness to learn and grow as our systems and products evolve
  

We'd love to see:

• Experience with Kotlin and Spring
  
• Experience with Cisco Telephony API
  
• Ability to deeply understand and break down complex, ambiguous problems and communicate efficiently
  
• Sense of product ownership by partnering with our business and product stakeholders to drive the vision forward
  
• Experience in mentoring junior engineers and breaking down silos across the group
  

Salary Range = 160000 - 240000 USD Annually + Benefits + Bonus

The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level.

We offer one of the most comprehensive and generous benefits plans available and offer a range of total rewards that may include merit increases, incentive compensation (exempt roles only), paid holidays, paid time off, medical, dental, vision, short and long term disability benefits, 401(k) +match, life insurance, and various wellness programs, among others. The Company does not provide benefits directly to contingent workers/contractors and interns.

What is Bloomberg?Our teams unleash the power of information and technology to organize, understand, and improve our world. Our 325,000+ global cust...

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