Senior Software Engineer

Ada; United States; Remote; USD 100,000 - 150,000; Full time

Job summary

A leading AI customer service company in the United States is seeking a Senior Engineer to enhance their platform. You'll partner with product managers and designers, ensuring high-quality outputs and collaborating closely with customers. Ideal candidates will have experience in databases, AI projects, and excellent communication skills. This position offers unlimited vacation, comprehensive benefits, and a flexible work schedule.

Benefits

Unlimited Vacation

Comprehensive Benefits

Wellness Account

Employee & Family Assistance Plan

Flexible Work Schedule

Remote-First, In-Person Friendly

Learning & Development Budget

Work from Home Budget

Access to Cutting-Edge AI Tools

Hands-On with LLMs

A Thriving Industry

Qualifications

• Experience with MongoDB, PostgreSQL, ElasticSearch, Redis.
• Worked on AI projects with providers like OpenAI, Azure.
• Design and maintain APIs for external developers.
• Ability to explain architectural choices clearly.
• Experience mentoring engineers through reviews and discussions.

Responsibilities

• Execute on ambitious product roadmap by creating designs.
• Review team's code to maintain high-quality standards.
• Stay close to customer feedback and collaborate with teams.

Skills

Experience with databases

AI project experience

API design and maintenance

Articulating technical decisions

Mentoring engineers

Job description

Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.

Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.

Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, Canva, and Monday.com , saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.

At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.

As an Ada engineer, you’ll have the autonomy to make a huge impact and the opportunity to work alongside talented peers who challenge and inspire you. We move fast, take ownership, and always strive to improve, both as individuals and as a team. You will partner with product managers, designers, and machine learning scientists and will be responsible for both building scalable systems and working directly with LLMs. If you’re excited to solve complex problems and shape the future of AI-driven customer support, we’d love to hear from you.

Our Role

Our team values a high ownership mindset. As a Senior Engineer, your job is not just to write the code, but to give valuable input on the features we develop and the technical foundations of our systems. You must empathize with our direct customers, and end users who will interact with the AI agents we power, to think about the best ways to solve the problems on our roadmap.

About You

• Experience with databases such as MongoDB, PostgreSQL, ElasticSearch and in-memory stores such as Redis
• Experience working on AI projects with 3rd party LLM providers, such as OpenAI, Azure, Anthropic
• Experience designing, building, and maintaining APIs for external developers
• Ability to articulate technical decisions clearly, explaining not just the “what” but the “why” behind architectural choices, trade-offs, and implementation details
• Proven experience mentoring engineers through code reviews, design discussions, and knowledge-sharing

Outcomes

• Execute on our ambitious product roadmap by creating and implementing technical designs
• Champion a high-quality bar on our work by reviewing the team’s code, providing insightful feedback, and fostering a collaborative community within the engineering organization
• Ensure that the team is providing the best AI Agent platform experience by staying close to the customer feedback, internal team pain points and close collaboration with our product and design partners

What We Offer

• Unlimited Vacation: Recharge when you need to.
• Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance.
• Wellness Account: Empowering you to invest in your overall well-being and lifestyle.
• Employee & Family Assistance Plan: Resources to support you and your loved ones.
• Flexible Work Schedule: Balance your work and personal life.
• Remote-First, In-Person Friendly: Options to work from home or at our local hub.
• Learning & Development Budget: Invest in your long-term growth goals and skills.
• Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience.
• Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry.
• Hands-On with LLMs: Enhance your expertise in leveraging large language models.
• A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology.