Senior Software Development Engineer, Customer 360

Amazon; Seattle, Northern (WA, KY); Hybrid; USD 168,000 - 227,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon is hiring a Senior Software Development Engineer for Customer 360 to build an AI-powered personalization platform across its businesses. You will architect scalable, real-time data systems serving millions of customers and collaborate with cross-functional teams to deliver experiences that feel magical.

Join a team shaping the future of customer understanding, mentoring engineers, and delivering privacy-conscious, high-performance solutions at enormous scale from Seattle.

Qualifications

• 5+ years of non-internship software development experience.
• 5+ years leading design or architecture of systems.
• Experience mentoring or leading an engineering team.
• BS in computer science or equivalent.

Responsibilities

• Design and develop scalable distributed services for real-time data access and integration.
• Implement server-side filtering and querying for efficient data retrieval.
• Create APIs and data models for cross-unit data sharing.
• Develop systems for offline and online data access with real-time processing.
• Implement privacy controls and regulatory compliance measures.
• Collaborate with AI/ML teams to integrate personalization capabilities.
• Standardize product/offering identifiers across services.
• Contribute to data feeds and real-time enrichment systems.

Skills

Large-scale distributed systems

ML/AI

Data integration

Leadership

Real-time data processing

Architectural design

Education

Bachelor's degree in Computer Science

Job description

Senior Software Development Engineer, Customer 360

ID lavoro: 10442997 | Amazon.com Services LLC

Shape the Future of AI-Powered Customer Experiences at Amazon by revolutionizing how millions of customers interact with Amazon. We're looking for a technical leader to lead our next breakthrough in AI-driven personalization.

The Challenge

In an era where AI is transforming customer expectations, we're building something unprecedented: a unified personalization engine that will power experiences across all of Amazon's businesses. This isn't just another recommendation system – it's a sophisticated AI platform that will understand and adapt to customer behaviors in real-time, creating seamless, intuitive experiences that feel like magic.

Your Impact

• Architect and build innovative AI-driven systems that will serve millions of customers daily
• Pioneer new approaches to cross-domain personalization.
• Lead technical innovation that will set industry standards for years to come
• Work with diverse Amazon teams to reshape how we understand and serve our customers

What Makes This Role Unique

• Access to Amazon's vast technology ecosystem and data infrastructure
• Freedom to innovate with the latest technologies
• Direct impact on Amazon's core customer experience
• Opportunity to solve complex problems at unprecedented scale

You'll Be Great For This Role If You Have

• Passion for building intelligent systems that delight customers
• Experience with large-scale distributed systems and familiarity with ML/AI
• Track record of turning complex technical challenges into elegant solutions
• Desire to work at the frontier of AI innovation to deliver magic to customers.

Key job responsibilities

As a Senior Software Development Engineer, you will solve technical challenges related to large-scale data integration, real-time data access, and privacy-preserving personalization. You’ll play an active role in translating business and functional requirements into concrete deliverables and build quick prototypes or proofs of concept in partnership with other technology leaders within the team.

1. Design and develop highly scalable and reliable distributed services for real-time data access and integration across multiple Amazon platforms.
2. Implement sophisticated server-side filtering and querying capabilities to ensure efficient and relevant data retrieval.
3. Create standardized APIs and data models to enable seamless data sharing and utilization across diverse business units.
4. Develop and optimize systems for handling both offline and online data access, including real-time event processing and batch data analysis.
5. Implement robust privacy controls and compliance measures to ensure data protection and regulatory adherence.
6. Collaborate with AI and machine learning teams to integrate advanced personalization capabilities into the platform.
7. Work on innovative solutions for standardizing product and offering identifiers across different Amazon services.
8. Contribute to the development of data feeds and reactor systems for real-time data enrichment and insight generation.

About the team

Imagine knowing exactly what your customers want—before they do. That's the magic behind Customer 360, Amazon's ambitious goal to revolutionize customer understanding. We're not just connecting dots; we're weaving together billions of customer interactions across Amazon's vast ecosystem to create digital experiences that feel remarkably human. From Prime Video preferences to Whole Foods shopping patterns, we're building an AI-powered brain that transforms scattered customer touchpoints into seamless, predictive experiences that delight and inspire.

Location

• Seattle, WA

Required Experience

• 5+ years of non-internship professional software development experience
• 5+ years of programming with at least one software programming language experience
• 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
• Experience as a mentor, tech lead or leading an engineering team
• 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
• Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

Qualifiche Preferenziali

• 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
• Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

USA, WA, Seattle - 168,100.00 - 227,400.00 USD annually