Senior Software Development Engineer, Customer 360

Amazon.com Services LLC; Seattle (WA); On-site; USD 168,000 - 227,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Job summary

Amazon.com Services LLC is seeking a Software Development Engineer to build a unified customer personalization service. You will leverage AI/ML to personalize experiences in real time across Amazon's businesses, driving breakthroughs in how we serve customers.

You will lead design decisions, mentor engineers, and collaborate across teams to ensure scalable, reliable solutions that enhance millions of customer interactions daily.

Qualifications

• 5+ years of non-internship professional software development experience.
• 5+ years of programming with at least one software language.
• 5+ years of leading design or architecture of systems, with design patterns, reliability and scaling.
• Experience as a mentor, tech lead or leading an engineering team.

Responsibilities

• Develop a unified customer personalization service across Amazon's businesses.
• Lead architectural decisions and drive scalable, reliable design.
• Mentor teams and promote engineering best practices.

Skills

Software dev exp

Programming experience

Design/Architecture lead

Mentor/Tech lead

Education

Bachelor's degree in computer science or equivalent

Job description

With the rise of Generative AI and LLMs, customer expectations for deeply personalized experiences have increased. To meet this challenge, we're seeking a Software Development Engineer to help develop a unified customer personalization service supporting Amazon's diverse range of businesses and offerings. This initiative will revolutionize how we understand and serve our customers, leveraging advanced AI and machine learning techniques to uncover insights from seemingly unrelated interactions across our services. By creating a seamless, personalized experience that adapts in real-time to customer preferences and behaviors, we aim to set new industry standards for customer-centric, AI-powered personalization. As a leader in this initiative, you'll drive technological breakthroughs that will directly enhance millions of customer interactions daily.

Basic Qualifications:

• 5+ years of non-internship professional software development experience
• 5+ years of programming with at least one software programming language experience
• 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
• Experience as a mentor, tech lead or leading an engineering team

Preferred Qualifications:

• 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
• Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, WA, Seattle - 168,100.00 - 227,400.00 USD annually