Senior Software Applications Engineer - Customer Experience

SiFive, Inc.; Santa Clara (CA); On-site; USD 159,000 - 194,000; Full time

Benefits offered by this job

Healthcare

Stock options

Flexible work

Generous time off

Job summary

SiFive is seeking a Staff Software Applications Engineer in the Customer Experience organization in Santa Clara, CA. You will work directly with customers to ensure successful design with SiFive IP, provide support, training, and ensure high-quality documentation across engineering, sales, and marketing teams.

The role focuses on customer success, technical escalation, and solving complex problems, with opportunities to contribute to knowledge sharing and debugging across platforms, boards, and

Qualifications

• Bachelor’s degree or equivalent in Electrical/Computer Engineering or Computer Science.
• 5+ years of customer-facing technical support or applications engineering experience.
• Strong background in computer architecture and software development with C/C++/assembly.
• Experience with Linux, Git, Jira, and Confluence.
• Excellent written and verbal communication, with ability to train others.

Responsibilities

• Support customers using SiFive IP and help resolve software issues including simulations, toolchains, firmware, and OS.
• Serve as the technical escalation point and represent customer needs internally.
• Explain technical specs of SiFive datacenter solutions and provide demos and documentation improvements.
• Characterize performance metrics and run benchmarks on simulation, emulation, and silicon.
• Collaborate with engineering, sales, and marketing to convey product value and resolve issues.
• Lead customer trainings and enablement sessions with hands-on demonstrations.
• Improve documentation and knowledge-base content.

Skills

C/C++/assembly

Linux

Customer facing

Problem solving

Communication

Training delivery

RTOS familiarity

Education

Bachelor’s degree in Electrical Engineering, Computer Engineering, or Computer Science

Tools

Git

Jira

Confluence

GNU tools

Job description

SiFive is seeking a Staff Software Applications Engineer in the Customer Experience organization in Santa Clara, CA. You will work directly with customers to ensure successful design with SiFive IP, provide support, training, and ensure high-quality documentation across engineering, sales, and marketing teams.

The role focuses on customer success, technical escalation, and solving complex problems, with opportunities to contribute to knowledge sharing and debugging across platforms, boards, and