Senior Social Services Coordinator, San Francisco

KIND; San Francisco (CA); On-site; USD 72,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Pre-tax Flexible Spending Account (FSA

Pre-tax transit and parking

Employer-paid life insurance

Employer-paid disability insurance

Wellness programs

Job summary

KIND seeks a Senior Social Services Coordinator to serve alongside the Social Services Management team. Senior Coordinators provide therapeutic support to high-risk cases, clinical consultations, and contribute to trauma-informed outreach and training for KIND and external partners.

They help design programmatic frameworks, assist with fundraising and grant reporting, supervise interns, and ensure services are client-centered and coordinated with legal strategies. Travel may be required.

Qualifications

• Graduate degree in social work or related field, or 6 years of work experience with undergrad in social work or related field.
• Experience with Tender Age children, foster care, or at-risk youth preferred by location.
• Minimum of 3 years in social services or non-profit settings; grant reporting and partnership development valued.
• Advanced Microsoft Office skills and comfort with technology setup for meetings.
• Experience working with immigrants, refugees, and trauma survivors; bilingual English/Spanish is valuable.
• Ability to travel and work in a fast-paced environment.

Responsibilities

• Supports the development of a programmatic framework for Social Services for grants and reports.
• Provides consultation on high-risk cases and trauma-informed outreach to partners.
• Directs client work, technical assistance, and staff training across field offices.
• Maintains policies and guidelines on confidentiality, privilege, and reporting laws.
• Supervises interns from social work/mental health programs and coordinates with U.S./Mexico teams.
• Collaborates with KIND staff to integrate trauma-informed, client-centered services with legal strategies.

Skills

Trauma-informed care

Intercultural communication

Training delivery

Client-centered approach

Independent work

Intern supervision

MS Excel

Education

Graduate degree in social work or related field

6 years of relevant work experience in lieu of advanced degree

Tools

ShareFile

Legal Server

Job description

About KIND

Kids in Need of Defense (KIND), launched in 2008, is a global leader in the protection of unaccompanied and separated children. KIND centers the needs, rights, and voices of children migrating alone in search of safety. Through a holistic approach, we combine legal services, advocacy, and partnerships across the private sector, philanthropy, government, and civil society to advance protections for unaccompanied and separated children. We work to ensure that migration systems recognize these children first and foremost as children.

Position Summary

KIND seeks a Senior Social Services Coordinator to serve alongside the Social Services Management team. Senior Social Services Coordinators provide therapeutic support to high-risk cases, clinical consultations, and contribute to the design and implementation of trauma informed outreach and training within KIND and to external partners.

Essential Functions

• Supports the development of programmatic framework for Social Services including metrics, logic models, and narratives, for grant applications and reports.
• Supports fundraising and development efforts, as well as grant reporting for the Social Services team.
• Provides consultation on high risk and vulnerable cases across KIND offices.
• Creates, updates, and implements ethical policies, procedures, and guidelines to be implemented across all field offices and compiled in an updated Social Services Handbook.
• Creates, updates, and implements guidelines for the Social Services team in an interdisciplinary model pertaining to attorney-client and work-product privilege, federal and state confidentiality, and mandatory reporting laws.
• Creates and implements guidelines on working with unaccompanied children working with pro bono volunteer attorneys with a focus on trauma informed care.
• Creates guidelines and leads Social Services team on self-care, wellness, prevention of vicarious trauma and burnout, as well as appropriate professionalism in client relations.
• Maintains working partnership with local graduate program and provides supervision to graduate level interns from social work/mental health programs.
• Monitors and evaluates case activities, including client referrals, intakes, case strategy, and case closure through case rounds and regular check-ins of social service interns.
• Consults and works regularly with KIND staff to integrate holistic, trauma-informed, and client-centered services that consider both legal strategy and social service needs.
• Evaluates and provides expert consultation to the Social Services team and KIND attorneys on services referral, needs assessments, advocacy strategy, safety planning, and crisis management.
• Directs client work, technical assistance, therapeutic support, training, and outreach.
• Works with small caseload of high-needs clients utilizing a range of therapeutic interventions with an emphasis on screening for trauma, establishing safety, building trust, increasing coping strategies, and providing in-depth support during legal proceedings.
• Conducts needs assessment with KIND’s U.S./Mexico Special Programs team to design and implement quarterly trainings for staff and PBAs. Trainings will include such topics as Trauma Informed Interviewing Skills and Culturally Responsive Practices with Indigenous Populations.
• Provides technical assistance and expertise to KIND staff and community partners with an emphasis on Trauma Informed interventions when working with UAC and refugee populations.
• Works with community partners to coordinate services and collaborate in efforts; with emphasis on include language access, mental health supports and avoiding re-traumatization.
• Assists with trainings and presentations.
• Represent KIND at local coalitions, courts, and agencies.

Qualifications and Requirements

• Graduate degree in social work or related field or 6 years of work experience, combined with Undergraduate degree in social work or related field, in lieu of advanced degree.
• Depending on location- at least 2 years of experience working with Tender Age children, foster care, at risk youth.
• Minimum of 3 years of experience in social services or non-profit organizations; community organizing, or grassroots and partnership development experience preferred.
• Advanced skills in Microsoft Suite including Outlook, Excel (including formula function), and Teams; competence with technology-related items including audio-video set-up and execution.
• Demonstrated commitment to improving and/or understanding issues impacting immigrants in the U.S.; preferred experience working with trauma survivors.
• Experience working with immigrant and refugee children and youth, LGBTQA communities.
• Ability to work independently, anticipate needs, and take initiative in a high volume, fast-paced environment.
• Experience supervising interns and volunteers; highly skilled at conducting outreach and managing external partnerships.
• Experience in data entry and/or data management; experience in case and document database navigation such as ShareFile and Legal Server, including running and interpreting reports.
• Ability to handle tech related responsibilities including management of digital calendars and video conferencing.
• Strong record of intercultural responsiveness, sensitivity and awareness, cross-cultural communication skills, responsive practices, and a racial equity lens.
• Ability to effectively conduct trainings to diverse audiences in person and virtually.
• Experience working with multidisciplinary or interdisciplinary teams.
• Excellent organizational, time management skills, and attention to detail; ability to work collaboratively; excellent writing and oral communication skills.
• Ability to thrive in a high-volume workload with fast-changing deadlines and priorities.
• Advanced fluency in English and Spanish, spoken and written, required.
• Ability to travel as assigned.
• Ability to work within an office environment, have regular interaction via telephone, teleconference, IM and email with KIND’s team and have in-person meetings with clients.
• Working knowledge of Microsoft Office Suite (such as Teams, Excel, etc.).
• Ability to work collaboratively and multi-task in our KIND environment, managing numerous priorities and emerging opportunities.
• Excellent organizational skills with the ability to work on multiple projects in a deadline-oriented environment; ability to prioritize tasks and delegate as appropriate.
• Ability to multitask and work with a sense of urgency in a dynamic, fast-paced environment.
• Committed to practicing and supporting well being and a work-home life balance.
• Experience working and communicating in a remote environment preferred but not required.

$72,328.32 - $90,410.40 a year

Our Benefits

- Medical, dental, and vision insurance with KIND paying 100% of the employee only portion of the premium for one of the three medical plan options, dental, and vision.

- Pre-tax flexible spending account (FSA) for both medical and dependent care.

- Pre-tax transit and parking spending account.

- Employer-paid life insurance and accidental death and dismemberment insurance.

- Employer-paid short and long-term disability insurance.

For a complete list of benefits, please click here.

Our Focus on Wellness

KIND recognizes that our ability to help our clients starts with helping our team members. KIND has prioritized wellness for employees through Mindfulness and Wellness Trainings, Wellness Platforms, Employee Assistance and Resilience Programs, Time Away and Office Wellness Activities.

For more information regarding our Wellness initiatives please visit this link.