Senior Small Business Banking Consultant

Flagstar Bank; Pennsylvania; On-site; USD 84,000 - 141,000; Full time

Job summary

A leading financial institution is seeking a Senior Small Business Banking Consultant to manage and grow relationships with small business clients. The ideal candidate will have over 7 years of experience in sales and banking, with strong financial management knowledge. Responsibilities include client meetings, resolving service issues, and achieving revenue growth targets. This position offers a competitive salary range and a comprehensive benefits package.

Benefits

Medical, dental, and vision insurance

Life and disability insurance

Comprehensive leave program

Qualifications

• 7+ years of sales/client relationship management experience in banking/financial products.
• Strong understanding of financial solutions needed by small businesses.
• Formal credit training preferred.

Responsibilities

• Meet with clients to assess needs and make product recommendations.
• Manage and resolve complex servicing issues.
• Proactively contact clients for financial reviews.

Skills

Sales/client relationship management

Financial analysis

Product knowledge in banking

Negotiation

Education

Undergraduate Degree (4 years or equivalent)

Job description

Overview

Senior Small Business Banking Consultant is responsible for meeting the needs of Small Business clients domiciled in the Consumer Bank. This role involves both reactive and proactive engagement, working directly with clients, branch bankers, underwriters, and product specialists through telephone contact. Primary responsibility is to manage and grow Small Business client relationships, including sole proprietors, non-profits, and employer firms. Acts as an expert advisor on financial management across a full range of financial products and services including deposits, loans, credit cards, merchant services, payroll, ACH/Wires, treasury services, insurance, and investments. Performance goals include growth of and retention of client relationships and service excellence.

Small Business Banking deals are typically $10K - $2.5MM in loan exposure for internally generated referrals; however, based on the consultant’s skill level can range up to $5MM or more in exposure for externally generated referrals from COIs, etc.

Pay Range: $84,878.00 - $112,463.00 - $140,049.00

Responsibilities

• Meets with clients via telephone to assess client needs, review financial management practices and solutions, conduct a cash cycle conversation, and make recommendations for products and services where needed. Performs application and fulfillment process directly on some solutions. Makes referrals to product and fulfillment experts as required.
• Manage/solve complex servicing issues for clients by maintaining a strong understanding of resources within Flagstar.
• Proactively contacts targeted clients, sharing how Flagstar can impact their Small Business and setting up appointments for deeper conversations and a complete financial review.
• Facilitates credit requests within Consumer Bank thresholds and refers larger credit opportunities to the Commercial Bank.
• Facilitates referrals to Treasury Management Team.
• Meets individual performance goals of revenue/profit growth on a quarterly basis.

Additional Accountabilities

• Performs special projects and additional duties and responsibilities as required.
• Adheres to regulatory and compliance policies and standards, completes required compliance trainings, and maintains compliance with applicable federal, state, and local laws and regulations.

Job Requirements

Required Qualifications

• Education level required: Undergraduate Degree (4 years or equivalent). Equivalent experience may substitute.
• Minimum experience: 7+ years of sales/client relationship management experience in banking/financial products, including significant experience with small business clients.

Preferred Qualifications

• Education level preferred: Undergraduate Degree (4 years or equivalent) in a business-related major.
• 7+ years experience as a Small Business Banker, Business Banking Relationship Manager, or Branch Leader/Manager.
• 7+ years of phone-based sales experience in banking/financial products or solutions.
• Formal credit training.
• Small business banking sales training.
• Experience mentoring and developing less experienced team members.

Job Competencies

• Knowledge of how a business operates and the financial solutions needed by a small business; strong understanding of the financial services sales process and cycle.
• Knowledge of small business deposit and lending products.
• Ability to conduct business at high complexity via telephone, including proactive client contact, building rapport, understanding client needs, conducting in-depth financial reviews, and communicating solutions.
• Credit acumen with the ability to understand and interpret financial statements and cash flow analysis.
• Prospecting, relationship management, and sales skills.
• Excellent interpersonal, verbal, and written communication skills.
• Strong negotiation and influencing skills.
• Excellent customer service and community relations skills.
• Strong knowledge of banking regulations, compliance, and requirements (e.g., Reg B, ECOA, HMDA, FIRREA, CRA).
• Mentors and trains less experienced Small Business Banking Consultants.
• Physical demands: No unusual physical exertion involved.

Flagstar is an Equal Opportunity Employer.

Flagstar provides teammates access to medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please note: Benefits information is available from the employer.

Equal Employment Opportunity and Fair Chance statements: Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable laws and ordinances.