Senior Site Reliability Engineer (US Shift)

AlphaSense; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

AlphaSense is seeking a passionate Senior Site Reliability Engineer to enhance product reliability and support developers. This role involves diagnosing complex issues, participating in incident response, and improving system operations, all while promoting a culture of reliability within the organization.

Qualifications

• Strong experience in Linux, Kubernetes, Helm.
• Adept at diagnosing complex issues in operating systems and networks.
• Experience in system monitoring and understanding of SLO, MTTI, MTTR.

Responsibilities

• Elevate product reliability to 99.99% uptime.
• Participate in an on-call rotation to address incidents.
• Assist with daily production system operations and troubleshooting.

Skills

Linux

Kubernetes

Cloud-native architectures

Python

AWS

GCP

System monitoring

Incident response

Job description

About AlphaSense:

The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content.

The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 4,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!

The Role:

We are seeking a passionate Senior SRE to help solve complex reliability problems at scale. You will join our SRE team, supporting both our developers and the AlphaSense platform, and working on platforming and tooling with the freedom to propose and experiment with solutions. The scale of our operations presents unique challenges, requiring us to adapt open-source solutions to fit our needs. As part of this role, you will play a key part in championing and shaping the SRE culture at AlphaSense, helping to define best practices and drive reliability across the organization.

• Mission: Elevate our product’s reliability to the level of precision associated with Swiss watch brands, targeting 99.99% uptime.
• Collaboration: Engage with our engineering teams and contribute to the improvement of their software application through first-class observability.
• Responsiveness: Participate in an on-call rotation, promptly addressing AlphaSense availability incidents, and offering support for application engineers during incidents.
• Troubleshooting: Diagnose and resolve production issues spanning multiple services and technology stacks. Analyze complex systems to pinpoint and address root causes of problems efficiently.
• System Operations & Reliability: Assist with daily production system operations, including incident response, troubleshooting, and maintenance. Help ensure smooth system operation, contribute to automation, and address operational challenges.

Location: Remote work from India

Time zone: The role requires covering full 8 hours of United States time zone (7 PM - 3 AM IST), with flexibility starting later by 1-2 hours. Most of the interview process will be conducted in IST time zone.

About the Team:

AlphaSense Product Development Organization is composed of great talent across Product, User Experience & Engineering – a team of creative technologists who drive the innovation, execution & delivery of our product every day.

At our core, we’re here as a partner to the broader business – which we do by identifying customer problems, understanding market needs, and devising ways to deliver world-class user experiences.

Requirements:

Must-Have:

• Technical Proficiency:
• Strong experience in Linux, Kubernetes, Helm.
• Cloud-native architectures and modern web application behavior knowledge.
• Python (or similar) and AWS or GCP experience.
• System Proficiency:
• Adept at diagnosing complex issues and bottlenecks in operating systems, networks, and distributed systems.
• Understand complex, layered tech stacks from infrastructure to frontend. Identify failure points and implement preventative measures to protect software and systems.
• Communication & Collaboration:
• Thrive under pressure, demonstrating strong ownership and accountability.
• Quickly synthesizes complex information for effective decision-making.
• Maintain composure and clear judgment under stress—ready to act decisively when needed, while avoiding overreaction.
• Exhibit excellent communication skills, fostering effective collaboration and problem-solving during incident response and day-to-day operations.
• System Design Proficiency:
• Experience in system monitoring; understanding of SLO, MTTI, MTTR, and MTTF.
• Actively monitor projects driven by other teams for uncovering dependencies and understand their impact.
• Ability to decompose reliability problems or business scenarios into multi-component solutions.

Nice to Have:

• Experience working with on-call Incident Response solutions (PagerDuty, FireHydrant)
• Experience in modern monitoring systems (like Grafana LGTM stack)
• Experience with running things at scale

AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.

In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.

Recruiting Scams and Fraud

We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note:

• AlphaSense never asks candidates to pay for job applications, equipment, or training.
• All official communications will come from an @alpha-sense.comemail address.
• If you’re unsure about a job posting or recruiter, verify it on ourCareers page.

If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.