Senior Site Reliability Engineer Lead

Sapsf; United States; Sur place; USD 120 000 - 160 000; Plein temps

Résumé du poste

Sapsf is seeking a Senior Support Lead in Site Reliability Engineering (SRE) to oversee support and reliability operations, ensuring system stability, performance, and efficiency while leading a team of support engineers to deliver exceptional service.

The role emphasizes incident leadership, collaboration with development teams for scalable improvements, documentation, automation, continuous monitoring, on-call participation, and staff mentoring to foster professional growth.

Qualifications

• In-depth knowledge of site reliability engineering (SRE) principles and best practices.
• Proficiency in system monitoring, incident management, and performance tuning tools.
• Strong understanding of cloud services, microservices architecture, and containerization technologies.
• Excellent problem-solving and troubleshooting skills for complex issues.
• Experience with scripting languages (Python, Bash) for automation.
• Familiarity with agile methodologies and DevOps for CI/CD.
• Strong communication and leadership to lead a support team and collaborate cross-functionally.

Responsabilités

• Lead and manage a team of support engineers to resolve incidents and ensure uptime.
• Collaborate with engineering to implement scalable, efficient solutions for performance.
• Develop and maintain support documentation, SOPs, and best practices.
• Identify opportunities for automation and implement tools to streamline processes.
• Monitor system performance and recommend reliability improvements.
• Participate in on-call rotations to address critical incidents 24/7.
• Conduct performance reviews and mentor team members for growth.

Connaissances

SRE principles

Incident management

Cloud services

Microservices

Containerization

Python/Bash

DevOps/CI-CD

Leadership

Description du poste

The Senior Support Lead in Site Reliability engineering (SRE) will be responsible for overseeing the support and reliability operations within the organization. This role will focus on ensuring the stability, performance, and efficiency of the systems while leading a team of support engineers to provide exceptional service.

Key Responsibilities

• 1. Lead and manage a team of support engineers in resolving incidents, requests, and problems to ensure system uptime and reliability.
• 2. Collaborate with the engineering and development teams to implement efficient and scalable solutions that enhance system performance.
• 3. Develop and maintain support documentation, standard operating procedures, and best practices for the support team.
• 4. Identify opportunities for automation and implement tools to streamline support processes.
• 5. Monitor system performance and provide recommendations for improvements to optimize system reliability.
• 6. Participate in on call rotations to address critical incidents and ensure 24/7 system availability.
• 7. Conduct regular performance evaluations, provide feedback, and mentor team members to promote professional growth.

Skill Requirements

• 1. In-depth knowledge of site reliability engineering (sre) principles and best practices.
• 2. Proficiency in system monitoring, incident management, and performance tuning tools.
• 3. Strong understanding of cloud services, microservices architecture, and containerization technologies.
• 4. Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
• 5. Experience with scripting languages (e.g., python, bash) for automation and tool development.
• 6. Familiarity with agile methodologies and devops practices for continuous integration and delivery.
• 7. Strong communication and leadership skills to effectively lead a support team and collaborate with cross functional teams.
• 8. Ability to work under pressure, prioritize tasks, and manage multiple projects simultaneously.

Other Requirements

• 1.Relevant certifications in Site Reliability Engineering (SRE) or Cloud Services are a plus.