Senior Site Reliability Engineer II

RELX INC; San Jose (CA); On-site; USD 105,000 - 175,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Wellbeing program

Job summary

RELX INC in San Jose, CA is seeking an experienced Site Reliability Engineer (SRE) to improve reliability, availability, performance, and operational quality of production systems. You will influence project plans, schedules, and operational readiness across multiple environments, collaborating with engineering, security, and support teams.

The role requires 5+ years in SRE/DevOps, strong Linux/Windows knowledge, Kubernetes expertise, IaC, and a proven ability to drive incidents to resolution in

Qualifications

• 5+ years of experience in Site Reliability Engineering, Systems Engineering, DevOps, Infrastructure Engineering, or related field.
• Bachelor’s degree or equivalent professional experience.
• Demonstrated experience supporting highly available production systems.
• Experience leading incident reviews, postmortems, root-cause analysis, and remediation planning.
• Experience working across infrastructure, application, security, and operations teams.
• Strong problem-solving, analytical, organizational, and communication skills.
• Ability to manage multiple priorities and drive work to completion in a fast-paced operational environment.

Responsibilities

• Lead and participate in incident response, postmortems, root-cause analysis, and gap assessments.
• Identify reliability, availability, performance, security, and operational risks across production environments.
• Develop, prioritize, and track corrective and preventive actions through completion.
• Follow up with engineering, development, security, support, and business stakeholders to ensure timely resolution of incidents and identified gaps.
• Respond to system-management alerts and operational exceptions within assigned enterprise systems and product offerings.
• Provide technical input into project plans, schedules, implementation methodologies, and operational readiness activities.
• Support the triage, planning, execution, documentation, and closure of changes, service requests, and operational tasks.
• Lead or contribute to Operations Team projects involving cloud, on-premises infrastructure, security, Kubernetes, automation, monitoring, and system modernization.
• Improve production quality and availability by creating new operational capabilities and remediating weaknesses in existing systems and processes.

Skills

Problem solving

Analytical thinking

Communication skills

Multiple priorities management

Education

Bachelor's degree in Engineering/CS/IT

Tools

Kubernetes

Containerization

Linux/Unix

PowerShell/Scripting

Infrastructure as Code

Job description

San Jose, CA

San Jose, CA (Santa Clara)

Full time

R117815

About the Role:

The SRE role is responsible for improving the reliability, availability, performance, and operational quality of production systems. This role provides technical input into project plans, schedules, methodologies, and operational strategies across multiple system environments.

Job Functions

• Lead and participate in incident response, postmortems, root-cause analysis, and gap assessments.
• Identify reliability, availability, performance, security, and operational risks across production environments.
• Develop, prioritize, and track corrective and preventive actions through completion.
• Follow up with engineering, development, security, support, and business stakeholders to ensure timely resolution of incidents and identified gaps.
• Respond to system-management alerts and operational exceptions within assigned enterprise systems and product offerings.
• Provide technical input into project plans, schedules, implementation methodologies, and operational readiness activities.
• Support the triage, planning, execution, documentation, and closure of changes, service requests, and operational tasks.
• Lead or contribute to Operations Team projects involving cloud, on-premises infrastructure, security, Kubernetes, automation, monitoring, and system modernization.
• Improve production quality and availability by creating new operational capabilities and remediating weaknesses in existing systems and processes.

Qualifications

• 5+ years of experience in Site Reliability Engineering, Systems Engineering, DevOps, Infrastructure Engineering, or a related field.
• Bachelor’s degree in Engineering, Computer Science, Information Technology, or equivalent professional experience.
• Demonstrated experience supporting highly available production systems.
• Experience leading incident reviews, postmortems, root-cause analysis, and remediation planning.
• Experience working across infrastructure, application, security, and operations teams.
• Strong problem-solving, analytical, organizational, and communication skills.
• Ability to manage multiple priorities and drive work to completion in a fast-paced operational environment.

Technical Skills

• Strong experience in Site Reliability Engineering (SRE), production operations, and IT service management processes including incident, problem, change, and service request management.
• Hands-on expertise with cloud and on-premises infrastructure, Kubernetes, containerized workloads, virtualization, and distributed systems.
• Advanced knowledge of Linux/UNIX and Windows environments, storage and file systems, including installation, configuration, troubleshooting, lifecycle management, backup, disaster recovery, and business continuity.
• Experience with monitoring, alerting, logging, observability, and performance analysis, including the ability to analyze system diagnostics, logs, traces, resource utilization, and operational metrics.
• Strong automation and infrastructure engineering skills, including Infrastructure as Code (IaC), configuration management, scripting (Python, Shell, PowerShell), system provisioning, deployments, remediation, and security risk mitigation.

Accountabilities

• Monitor assigned environments, respond to alerts and incidents, diagnose system and performance issues, and coordinate escalation and recovery.
• Track remediation activities and stakeholder commitments through completion to improve production quality, reliability, and availability.
• Design and maintain automation, scripts, integrations, runbooks, and workflows for provisioning, health checks, deployments, remediation, and routine operations.Install, configure, troubleshoot, and support hardware, software, storage, network, cloud, Kubernetes, and other infrastructure services.
• Establish logging, monitoring, alerting, metrics, and tracing standards; improve alert quality by reducing noise and ensuring alerts are actionable.Build dashboards and visualizations that communicate system health, availability, performance, capacity, service-level objectives, and incident trends.
• Develop and maintain recovery procedures and participate in disaster-recovery, resilience, and business-continuity exercises.Partner with development, operations, security, support teams, vendors, and stakeholders to coordinate work, resolve issues, and meet delivery commitments.
• Lead or contribute to Operations Team projects from planning and implementation through documentation, transition to support, and closure.
• Plan, risk-assess, obtain approval for, implement, document, and close changes, service requests, and operational tasks.
• Review and improve technical procedures, scripts, automation, and operational documentation while providing guidance to less-experienced team members.

Working for you:

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
• In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

U.S. National Base Pay Range: $104,900 - $174,700. Geographic differentials may apply in some locations to better reflect local market rates.

This job is eligible for an annual incentive bonus.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.

Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.

Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.